Ulta Beauty
| Address: | 6575 Frontier Dr, Springfield, VA 22150, USA |
| Phone: | +1 703-971-7900 |
| Site: | ulta.com |
| Rating: | 3.4 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
Location
Photos 73
Reviews 7
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Anonymous User
Having been to this Ulta before, I knew that the manager would work to upsell me as much as possible. But, when I came here for my Birthday Brow free waxing, I left miserable. First of all, they only do the waxings for free between Sunday and Saturday of your birthday week. Since its Friday and my birthday is Monday, I had to beg them to do it. Finally, I offered to pay. I had finally gotten my brows to where I wanted them and just needed a bit of clean up (which I was clear about and she agreed on). After the waxing and tweezing, I got a free makeup application. I went home and washed my face, since it was not quite the *look* I wanted for my birthday dinner. Upon doing so, I saw that the pretty brows I left the store with were created entirely by the makeup! My actual brows, the ones that just needed to be tidied, were all but gone! Now, I have to start all over (from another bad waxing job at another Ulta brow bar) and color them in the way my grandmother used to. Happy birthday to me. I look horrible. Worst of all, since it was free, I cant even ask for my money back. I just called to ask what I could do after "getting my brows destroyed today at a brow bar" and she told me that it would take 6 months to a year for them to return and that wasnt it awful when you got a bad brow wax. She didnt even apologize.
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Leslie D
The most important thing I have to say about this Ulta is that Ashlee in the salon in wonderful with hair. Whether its cutting, coloring, highlighting, extensions, shes great at it all. I have an appointment with her in a few days. I had seen her for a cut and color/highlights and thought it was great. Then I went back and she did full extensions on me and I looked like a supermodel. If you go in, just ask for before and after extension pics she gave to her bosses. I was her guinea pig. She used me to show them that she knew how to put in a certain type of extension. So if youre interested in getting them, ask to see the pic and you will see that they are awesome and she is awesome at doing them. Aside from Ashlee, the rest of the store is good too. They always have some type of free gift to give away. The girls working there are great at helping you find what looks good on you. They dont rush you like "hurry up so I can get to next person". They use tons of samples on you and show you how to apply if you dont know how. The things I love though is that I can go in looking like crap - no makeup, hair a mess, and they still give you first class attention. Other places wont give you a second look unless you are dressed to the nines and have a look on your face that says "Im better than you".
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Isatu Barrie
This place is the worst! I walked to the store, and received many of stares from the staff, but yet no one greeted me. I walked around the store for about 20 min.s before I found the eye liner and false lashes, that I was looking for. Even at this point no one asked if I found what I was looking for or anything alone those lines. My sister met me in the store and received the same treatment that I have. If it was not for the fact that the eye liner was cheaper at Ulta, I would have just left. when checking out, the woman asked if i had the rewards card? that was the last thing she said to me. (Not even advocating that I should get the card) I wont be going back. Also, only two cashiers open, but yet there were about five staff members doing nothing around the cashiers. The only reason I walked into the store was the fact that I have heard nothing but great things, but I am not impressed. I love buying makeup and stuff, and to try things for the heck out it, but I would rather pay twice the price at any other store.
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theladyandsonplus2
I decided to drive over to Springfield to return some items and check out Dermablend and Becca. The heavy set black lady(dark-skinned/nice makeup) with the long twisted weave came over and asked "Is there anything I can help you with?" I picked up my head with all this Dermablend on my face which looked awful. I responded to her "Yes, could you please get me that Becca in Bamboo please?" She looked at me like Really lady? Finally, she said okay and went that way and never returned. I saw where she was smoozing with some other customers and looking my way. I walked over with my ghostly face and melasma mustache to get the Becca. Then she walks over to the Becca isle to get the foundation. Thanks alot maam for the wonderful first-time experience in Springfield. You need to be kind and professional to all people serving the customers with action. #meanblackfolk #angryblackwoman
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olivia hill
The people in this store are the rudest people Ive ever met, I called their head office to see if they take manufacturer coupons (straight from the brand) and was told yes. I also called the customer service to verify and was told the same. When I showed up at the store with 100 dollars worth of product to purchase I was told no (after waiting 10 minutes to be told no) I was told off by a manager and then the employee accused me of calling three days earlier and asking them to take it and yelling at her that I was going to go to sephora. (I called the day that I walked into the store) Ive now driven 30 minutes out of my way to purchase Christmas gifts;waiting gas, was not helped or treated when entering the store and was accused of something that I didnt do. I will NEVER go to this store again. EVER.
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Lina Ziedan
If I can give this Ulta store zero stars I would! I made an appointment online late at night and found out it was with the wrong stylist so i made a new appointment with the one I wanted . Ulta representative called me at 10:05 and she was very rude I told her I was going to call to cancel one of the appointments but they open at 10 and I made the appointment late at night she was very disrespectful and hang up on me! I felt lucky that happened before I went there in person and paid for the service. ULTA is a big name and the customer service supposed to be good and they are supposed to treat their customers with respect and I was paying for the service its not like they were doing it for free!
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Beverly Ngere
The store is clean and has almost everything that is available online. But the customer service is ridiculous, from the managers to the sale associates. I will definitely not spend any money at this location to help them with a sale. The District Manager really needs to organize a better staff for this location. Ive been in retail as a manager for almost 8 years and have never witnessed a staff that comes to work and doesnt greet their customers, doesnt look happy, or comes to work not wanting to help customers that are helping them meet their goal plan for the day/week/month/year. Wish I was able to get everyones name that worked today. Only got the cashier which her name is Iman.
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