JK Moving Services

44112 Mercure Cir, Sterling, VA 20166, USA

Address:	44112 Mercure Cir, Sterling, VA 20166, USA
Phone:	+1 703-260-4282
Site:	jkmoving.com
Rating:	3.7

Location

Photos 90

Reviews 5

Pratap Velagapudi

We recently completed an interstate move (April 2014) from VA. We received estimates from 5 moving companies and all of them had their strengths. Comparing apples to apples (not easy), JK Moving had the best value (higher quality and second to lowest price). I remember them saying they actually have built a house in their warehouse so they can train their movers on to move things without damaging the house. We obtained estimates roughly six months prior to our move and JK Moving was easy to stay in touch with during our ever moving timeline. When we did finally set a date, JK Moving provided us with a professional and quick move. We hadnt packed all of our things due to various reasons, and JK packed those items for us in a very methodical manner. I was impressed with the way they documented each box and its contents. This was a fairly large move; we filled a 53 foot truck. Every phone call I made over our six month delay and during the moving days was handled in a very courteous and professional manner. They stayed in constant contact with us during the moving days which made us feel more comfortable. I received at least two calls each day when the move was occurring and had two senior managers come to our house during the loading of the truck to ensure we were happy and things were on track. The driver did a good job making sure we knew what was happening during the move and managed the teams in both locations in a fair and appropriate manner. We were also pleased with the speed at which the truck arrived at our new location; frankly I didn’t expect it so quick. As for pricing, it came in under estimate. Overall, we are very pleased with the service they provided.

Kesha Johnson

Ok, Im normally not one to do reviews but my husband sent me a pic of our storage units being loaded during our move. Lets just say there were sooo many things wrong that it would have blown your mind. Boxes crushed, boxes marked as fragile upside down, etc. And theres no telling how much he didnt see or the true amount of damage that was done. Not to mention, there were scratches on our $4k rosewood bed, the movers left our stuff unintended in the halls, did quite a bit of bldg damage and broke the freight elevator. Did I mention it took 4 guys 8.25 hrs to move 3 tons LESS stuff than the 3 man crew JK Moving sent last time? They only took 10 hours and that included travel time from Cville to RVA? AND we were moving within the same bldg so this technically was an easier move than before! This was our 4th or 5th move with JK Moving and I could have chalked it up to one bad experience IF a supervisor hadnt called me for the sole purpose of confirming my credit card number to pay the reminder of my bill. No discount of any kind was offered or given when I asked b/c of the bad service/damage done. She was also willing to humor me about my "concerns with the move" after she confirmed said payment. I didnt need to be humored nor did I ask to speak to a supervisor. She acted as though the movers did nothing wrong even though she had pictures that proved otherwise! She was all about getting my money and not about keeping a loyal customer of almost 10 yrs. I didnt have a problem paying more for their supposed "high-quality" services. I have a problem when I dont get what I paid for! I used to recommend JK Moving to everyone but NEVER again!

Saundra J Simpson

I was not giving them any stars, but had to give them one in order to post. I have never in my life been so sadden by an experience as I am with JK Moving Services. We went with them because they were the only company that would send someone to the house to estimate moving charges. The man told us before leaving that he was over estimating the weight so that we wouldnt end up with price shock in the end. No such luck. I could have handle the doubling of the final price from the estimate. But, I ended up with things damaged because boxes were evidently dropped or crammed into spaces they didnt want to go into. There was a brand new $5000 printer damaged. Furniture damaged and dinged up. The driver who was in charge of the loading and unloading at both ends, requested I sit outside and mark off the list as the boxes went in the house which, meant for a great deal of confusion on my part as there were four men going in and out both upstairs and down in the basement. When they were leaving I went to get money out of a kitchen drawer to tip them and over $300 was gone. I called a representative in Sterling, VA to report my problems and was told he would report it all to his superiors and they would get back to me. This was well over two months ago. I am still waiting and have since discovered that a very expensive and important piece of jewelry is missing. Thankfully, all of the other jewelry of importance had been lock boxed and was locked in my car. Unfortunately, I had taken the bracelet off and left it on the kitchen table the night before, forgetting to put it back on.

John Sammarco

I had a terrible experience. They have the worst customer services on the planet. When you call customer service, the phone rings and rings -- but when you call the sales number, they pick up on the first ring. My story -- I paid ~$5,000 to have them move me across town from Tysons Corner VA to McLean VA in July. They conned me into buying an insurance policy for $500 in the event that they damaged any of my belongings (which by the way has a $500 deductible). Well they didnt properly protect an Kellogg Collection armoire nor did they strap the doors down, so they damaged it pretty badly when it slipped off the forklift (and the doors swung open and over-extended). We discussed with them they day it happened, and we filed a claim to have it repaired. They acknowledged it and accepted the claim. Then after their first furniture repair person tried and failed to fix it completely (the door doesnt work properly, and the custom painting needs to fixed), they tried a second furniture repair person. Once they realized that it will cost $500 to fix the door, they sent me a letter denying the claim. My guess is that they dont actually use an insurance policy or insurance company, but rather use "insurance policies" to pad they profit margin. My experience is that they are unethical. They do not return phone calls and hide behind their email and "Im sorry, the customer service manager is on vacation". I highly recommend that you look elsewhere for a moving company. John Sammarco

Oriane Boudinot

I would like to let everyone know that I am sure that JK Moving provides good service.. to some.. but in my case I was quite disappointed. I called JK to book a move cross country at the beginning of 2016, and I ended up needing to reschedule until about June 2016 timeframe. I paid the security deposit of $250 to secure the service because I thought that everything would work out. When June came, I was not able to do the move with JK Moving, and I called them to cancel the service scheduled and to see if there was any way they could refund something, even a little bit, of the security deposit of $250 (which is non-refundable according to the information they share with you when you book). When I spoke to the manager, a very polite lady let me know that the $250 pays for the time it takes the agents to book my service request. Ok think about this. If someone even makes $50/hour (which sales reps probably dont), it would have taken 5 hours to get to $250, which I guarantee was not the amount of time I was on the phone to book, rebook and then cancel the 3 times I called JK. That explanation was extremely irritating, and I feel that even a 50 % (equivalent to $125) refund would have even been acceptable. If you book with JK Moving, make sure you know the exact date you will move, otherwise, if life happens to you, they will not be there for you. And that is not the part that is NOT awesome.