A-1 American Services

Reviews 3

AS

Ashley Evans

If I could give a no star review I would. I called on Tuesday 9/15/15 to have someone find a leak somewhere in my house, and specifically said using the leak detection equipment. It wasn’t anywhere obvious because I would have noticed it. I was informed that it would $78 and they would be using that equipment. The Lady on the phone told me they could be there between 9 and 12 the next morning. So I took off work for those three hours and told them I would be in when they were finished. At 11:40 Wednesday morning I called the main number back and asked what was going on, I hadn’t received a phone call and no one had shown up. I was told they were running “a little” behind and she would have the plumber call me. He called me a few minutes later. He was very rude and incredibly difficult to understand on the phone. He told me they wouldn’t be able to get to me until 430- 5. I called the office back and wanted to talk to a supervisor because I had wasted my whole morning and now I was going to have to waste my entire afternoon waiting for them to decide when they were going to show up. I was told that there wasn’t a supervisor available and that she was sorry for the inconvenience. When I followed up and asked why I wasn’t informed they were behind until I called, her only response was, “she has no way of knowing and they only have one set of leak detection equipment and she was again sorry for the inconvenience.” (Which is basically just a line. It was obvious it wasn’t the first time it was used.) At 1230 a plumber called me back to ask me if I had a faucet dripping. I wanted to ask him how stupid he thought I was. (Why would I leave a faucet dripping for 3 months, so my water bill is high and then call a plumber to fix it.) At 430 I received another phone call from a different plumber and they said there was one job ahead of me and they wouldn’t be able to get to me until 6-630. At this point I was ready to tell them to forget it, I would call someone else. But I need this problem fixed ASAP. At 545 I finally got another phone call telling me they were in route to my house. At 615 they showed up but didn’t come to my door for another 5-10 minutes. Once he finally came up to my door and introduce himself he told me they would start out front. After about 15 minutes I hadn’t seen them in my front yard. The ice cream man had come around and they decided they needed ice cream and couldn’t work while eating it. Finally they came into my house and checked all my bathrooms and the kitchen. They had to move my washer to get to the valve inside and didn’t put anything back how it was. They were also unprepared and had to borrow my ladder to get to it. Once they “pinpointed” the leak in the main line that goes through my yard and my living room was what had the leak he then informed me it would be $375 an hour to use the equipment I specifically asked for in the first place that I was told was $78. He didn’t specify anything about paying immediately or calling my insurance company. He was about to start ripping up my yard and house at 7pm. Once I told them to leave, it took another 15 minutes to write the work order up to basically only say the leak was in the main water line. I will never call this company again to do anything for me and I plan to tell as many people as possible this story so they never call them.

K

K J

They deserve a less than ZERO rating. This company prides itself on being American... yet they left a military family including two little girls age 1 and age 3 in the intense heat on one of the hottest weekends of the year after sabotaging their unit. They are despicable! Our story: We had a service technician (Jake B) come out to our home to fix our air conditioning unit. The man showed up on a non-holiday (Thursday July 2nd) and looked at the machine and said we needed a new capacitor. He replaced the capacitor in 5 minutes and then told us how much it was going to cost without even asking permission to change it. He quoted us something in the high $400 range, we looked shocked and he then told us he would give us a special needs discount (we are not special needs BTW) and he charged us $385. After feeling cornered we paid the bill and he left. A couple hours later the air conditioning unit started making a weird noise, we inspected the unit and noticed the fan was not on and it had shut off and was extremely hot to the touch. We called Jake B back, he promptly returned and investigated the unit again. He said we would need a new fan motor. We asked a few questions about cost, he quoted us $670 and told us he was giving us a incredible discount. We reluctantly agreed feeling like we were being scammed. He left to go find a fan but called and said because of the holiday coming up that the stores had closed and he would have to leave us for the rest of the weekend without AC until a store opened but he would check his warehouse for one the next day. Later the following night, out of desperation, my husband checked the AC unit to see if he could see if he could somehow fix the unit because our two little children were overheating in our house because of the really hot weather. He then noticed that Jake B had wired the capacitor incorrectly and had connected the wires to the incorrect terminals. My husband knows enough about engineering to know very COMMON things that ANY ac repairman should know if he is working on a unit. After realizing the repairman had sabotaged our unit to charge us for a fan motor my husband checked the price of the capacitor online that Jake B had replaced and the cost was $35. We realized at this point that we had been ripped off. Jake B had not only overcharged us but he purposely hooked up the capacitor wrong so that unit would overheat so that he could come back and charge us for a new fan motor. Our two children, one year old and three year old spent 2 days in extreme heat because of this. We tried repeatedly to contact the manager of the company and were told on several occasions that he would call us back. We have never heard from anyone and have left over 10 messages for him to call us. We have paid $385 for 5 minutes of work and a $35 dollar part. This company scams its customers! Two small children in extreme heat? on purpose? I cannot even believe someone would do such a thing! You should be ashamed of yourself A-1!!! And the manager did not even care to respond to us.

PE

pegrathwol

This company soaked me for $750 by mis-diagnosing a problem, charging me for an un-needed replacement part, asking me to wait for other parts on order, and in the middle of December after two weeks of waiting for parts, my house still had no heat. Read below if you want the details. I hired this outfit to troubleshoot and repair a Carrier dual zone HVAC system for which the furnace kept tripping off, shutting heat off on first floor. The tech replaced the main circuit-board on the system for $750, labor included. Problem was not resolved. It would run for about 20 min, then shut off again. He then stated he needed to order more parts, three limiter switches which he quoted at over $400 with labor. When I checked on line I found those switches for that unit for around $23 a piece, mother boards for the unit were priced between $139-280. Do the math, over $450 labor to swap out a circuit board? Which didn’t need swapping b/c clearly it wasn’t the cause of the issue. The issue turned out to be a cracked heat exchanger, more on that later. Two weeks after the initial trouble call, no parts had arrived and they were forecasting another three days before the limiter switches would arrive. Are they shipping those switches in from Siberia? No follow up either, they never even bothered to call me back to say why the parts were taking so long to order, or let me know they were still working the issue. Two weeks without heat in December is too long. I decided to cut my losses before I was over a grand into these guys. I went with someone else, the problem was resolved the next day. Post script: When the next technician I hired went into the box, he found that the rollout switch had been lifted out of the heat path, and that the high limit switch had been removed/jumped out to prevent the system from shutting off due to excessive temps. In other words, whoever did that was trying to trick the system NOT to trip due to overheat, risking a fire. Of course I can’t pin that work specifically on their technician. it’s a remote possibility that that jerry rigged system was installed previously by someone else working on the unit. But, given the circumstances, I’ll let the reader be the judge. This company got $750 of my money without fixing anything. I felt cheated. But worse than that, its a distinct possibility they put everyone in that house at risk, if that unit had caught fire. These guys claim to be veteran owned. Im a veteran myself. I expect more from a veteran owned company. Wrapping yourself in the American flag to solicit business, then not standing by your product or service is shameful. Putting people at risk to make a quick buck is unconscionable.

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