Atomic Plumbing & Drain Cleaning

1377 London Bridge Rd, Virginia Beach, VA 23453, USA

Address:	1377 London Bridge Rd, Virginia Beach, VA 23453, USA
Phone:	+1 757-464-2934
Site:	atomicplumbing.com
Rating:	4.6
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 22

Reviews 4

Mary Joy Sibal

My co-worker recommended me to this company, since I am a new homeowner and do not know anything about plumbing and any good plumber around the area. So I read all the reviews here. Many were positives and a few negatives, so I gave it a shot. $69 to diagnose my clogged pipe, which no brainer and only took less than 30 minutes, and gave me a price quote that is ridiculously expensive ($253 to dissemble and assemble the toilet and $293 to snake the upstairs drain). He also told me that if they found the flange to be broken then that would be another $200 on top of everything to fix it. I was told that if I go with them then they will deduct the $69 from the price quote. I told him that I will consider it and paid the $69. I did my research online; I found how to dissemble and assemble the toilet and how to fix the flange. I bought a snake to clean the line, but it did not do the job. So I called them again and a different tech (Eric) gave me the same price quote as the pervious tech. I told him, if I remove the toilet would he charge me only the price for cleaning the drain and not charge me another $69, which we agreed on. However, the timing of his arrival to perform the work is unknown and I will be missing a day of work. So, I did more research online and found that you can rent power electrical auger for $76 at Home Depot, which I did and clear up my pipe and everything is operating properly. I called first thing in the morning to cancel, but they demand for $69 for Eric’s diagnose, which I told them the issue and gave him the paperwork I got from the other tech in advance and over the phone. I paid the $69 in protest. Therefore, I paid them $138 to do absolutely nothing!!! Thank you for reading my review and I apologizing for being so long, but I want to show you how annoying and unfair this company has been to me and the lesson I learned from this experience. They are the following: Do not use Atomic Plumbing for diagnostic (rid of price) – there are other companies that can perform the diagnostic much cheaper. If you can do it yourself before calling a plumber go ahead and fix it, it will save you a lot of money and headaches.

Jessica Gatlin

I am so thankful for Sean D at Atomic Plumbing! He is an excellent plumber! I normally dont write reviews, but this was definitely worth sharing. My husband and I closed on our home and moved in on March 4th. We had not been living here not even a full month when our toilet started making a funny "gurgling" sound. Immediately, I was concerned, you know being a first-time homebuyer and all. So my husband contacted our home warranty carrier to see if plumbing was a covered service under the policy. It was and so we contacted Budget Plumbing to make a service call. What a mistake that was! First, he was here a total of about 10-15 minutes and charged us $95 to tell us that we had "no clean out" and estimated the cost at $2000.00 to $2500.00 to make a new "clean out." He told us that we would be contacted by our home warranty witihin 24 hrs. Secondly, he seemed annoyed to be at our house, almost as if it were an inconvenience to him. Lastly, he was rude and unpleasant. Right after he left, my husband received a call from a rep stating that our claim was denied and we were stuck with no resolution. After about a week of non-working toilets and having to shower in a slow draining bathtub, we couldnt take it anymore. We asked around to see if anyone knew of any good plumbers. Atomic Plumbing came highly recommended by my husbands co-worker. Needless to say, we called to schedule a service call and not only were they able to see us the SAME DAY but the cost was way more affordable and the customer service was oustanding! Sean D was professional, personable and polite. He was very knowledgeable and answered all of my many questions clearly and in a way that I was able to understand. He also found the "clean out" that the first plumber failed to find. He was effective and efficient. Most importantly, our toilets and drains are working perfectly! If youre in need of a quality and affordable plumber, Sean D at Atomic Plumbing is the right man for the job!

Jennifer Detlefsen

5/3 - EDITED, Update below original review. I really cant understand how a company that charges twice the going rate for a service can get such good reviews on here. Yes, they do good work and they show up promptly, but I was charged over $1700 for a gas water heater replacement, and the going rate is between $600 and $800. The worst part was, I knew I was being ripped off, and even told the technician his quote was ridiculously high, but because Im a military wife with young children and my husband is currently away, I didnt have enough time or resources to be able to find another plumber before the weekend started, and I had to go with their insanely priced estimate. I had warning bells going from the minute they told me they would charge me $65 for the diagnostic (though I already knew what was wrong, just wasnt about to tackle that complicated of a job myself). But because someone had recommended them and their google reviews were good, I proceeded with the service call. And, despite the fact that my military base stickers are on my car, which the technician saw, he certainly didnt mention their "military discount" when he ran the numbers. If youre in an emergency situation and willing to pay more than twice the rate youd otherwise pay for a decently-done job, go ahead and call them - but I will NEVER AGAIN do so. Lesson learned. UPDATE: The owner, Jim Steinle, contacted me and expressed deep concern over my experience. This company is absolutely on point when it comes to their customer service; I wasnt happy, and he made it right by listening to my concerns as well as refunding my account a significant amount to defray the cost that I had paid. Very impressed by their commitment to stand by their guarantee of 100% customer satisfaction. Again, their work was solid, their technician polite and on time, and the work completed in a timely fashion.

George Fosnaught

I had the misfortune of having a plumbing leak in my home. I checked reviews and asked around and everywhere I looked I was referred to Atomic Plumbing. I called and scheduled a consult to get a diagnostic and estimate. James M was dispatched and assessed what would need to be done to fix the problem. He provided a detailed description of how the issue would be addressed, answered each of my questions thoroughly and explained them until I could understand the procedures, and also gave me a quote which itemized each action (as I requested). When I scheduled the work to be done I was given a call to expect the arrival of James and Paul. After they got to the house they got right to work exactly as was planned during the diagnosis. They worked skillfully and diligently and took care with the surrounding unaffected areas. All was done neatly and proper and they cleaned up when finished. Afterwards they asked if I had any questions and took the time to answer each one again. They were genuinely concerned with my satisfaction and wanted to ensure I was happy with the results. The experience and professionalism exhibited by James and Paul was unlike any I had witnessed before when receiving plumbing service. Customer services with Atomic Plumbing is unmatched! Tiffany, Melissa, and Beverly were also extremely courteous and accommodating! Please add me to the list of overwhelmingly satisfied customers! Atomic Plumbing is indeed the best when it comes to your plumbing needs!