Public Storage

788 S Military Hwy, Virginia Beach, VA 23464, USA

Address:	788 S Military Hwy, Virginia Beach, VA 23464, USA
Phone:	+1 757-918-7704
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 18

Reviews 18

Donielle Chancey

Horrible Customer service at the location and the customer service number. Will not pro-rate storage price if it is one day past the 6th of the month, will charge you for entire month. DO NOT go based on what the property manager tells you, only go by what your agreement states, even if they state they will work with you. They just want you to sign the agreement and then they will tell you it does not matter what was said verbally. This is my 2nd time using public storage and I will NEVER use them again and if I know of anyone inquiring about a storage unit I will send them elsewhere. Public storage will never have my business again! Go U-Haul.

Leah Abrams

I am giving a three star because I have had AMAZING service by RACHEL, and good service by Michael,but Ive been using Public Storage for a few months now, and service by oth ers has been inconsistent. In the beginning they quoted me one price, and then when I got there charged me another, and it took multiple phone calls to correct the issue, and then my assumption was that the price would continue over the months I rented, no, it has continued to increase every month. But the front desk staff are great, and as I said, Rachel is amazing.

Riley Spears

Cant get any better customer care elsewhere!! The staff are genuinely passionate in taking care of both current and new customers. I had been in an emergency situation and needed a unit asap! Unfortunately it was 5-10 until office hours closed before I had called and yet they were able to get me processed and made sure I was taken care of. Without disturbing or blocking other clients, I was able to do minor shop work as it had almost been my garage away from my apartment home so respect went both ways :))

Jennifer H

I walked in and waited patiently for the owner to finish a call with a customer. She spoke professionally on the phone and greeted me with a smile after she hung up. I was helped quickly and efficiently. She had an excellent attitude and was so nice. I chose this location for its proximity since it is not far from my house. The grounds were clean, there was no junk or trash outside any of the units, and I had easy access to drive safely and securely through the locked gate to my well lit storage unit.

Pedro Rodriguez

We had rented a 5 x 15 unit for our empty Christmas decorations containers ( box and totes ). We were very lucky to have Kelly walk us thru the options that were available and she took the time to make everything clear to us. In my book service is important to me especially with storage units because lets face it a unit is a unit but the service is what does it for me when deciding a location. Believe me thats the only location ill be using in the future. Keep up the good work Kelly. Thanks again.

Scotie Edwards

Went in over the weekend to see about renting a space for a family member moving this way. The overall experience was outstanding. Also, some of the best customer service Ive dealt with when it comes to public storage in general. The Sales Representative, Mark, was very easy to approach as well as very knowledgeable about the array of storage spaces available and answered all my questions with ease. Definitely would recommend this to anyone looking into renting a storage space.

Cody Puffinburger

Ive been searching for storage units in the area getting prices and trying to figure out what size unit I would need to fit all my stuff and out of all the places kelly the property manager for this site was the most knowledgeable and friendliest out of all the other places I went to. I would definitely recommend anyone to go to this site for your storage needs because kelly definitely knows how to do her job and can answer any questions for your storage needs.

Jorge Gonzalez

I went in the other day to purchase some boxes and acquire some info on what I can get and use in regards to storing items and Mark explained everything with such professionalism and confidence, knew what he was talking about and in turn gave me the confidence to be able to know what I can do and have faith that my items will b safe within his storage units.

d rod

The sales representative was very helpful in showing me all the units as far as sizes go so that I could make a decision on which storage to get; Because I will be leaving for deployment pretty soon. The property looked great and I will definitely be choosing public storage as my go to place. BRAVO ZULU PUBLIC STORAGE!!! GREAT JOB!!!

John Riley

Great service! Great company and will always recommend to others especially military. Mark was extremely helpful with all of my options considering my locks keys were misplaced during my deployment. He helped rid of any unnecessary stress. Originially was thinking about a different location buy glad that I chose this one.

Amparo Monsod

When I moved to VA this is the place I went to. A year later I am back, why? Their customer service is great, Ashley (the 1st time) and Rachel (helped this time). Both are wonderful. I do have a recomendation to sales manager .. should think about adding a moving storage service. Something to thinking about management.

Randall Craighead

I got a bundle of boxes a few weeks ago since Im moving and Mark was instrumental in helping me get the best deal. He also pointed out things I would need such as bubble wrap, tape, packing paper, and certain sizes of boxes for different items. Ill definitely come back next time I need moving supplies!

Tim Stetar

Mark was extremely helpful and informative. He discussed my options and helped me find the storage space that was right for my needs without overpaying for space I wouldnt use. He was very polite and patient with all of my questions. He is one of the best customer representatives I have met.

Matthew Oyler

Mark has been the most amazing and knowledgeable person I have talked to in the storage industry. He is extremely helpful and seemed like he genuinely cared for me and what I needed. I would most definitely reccomend this storage facility to all my friends and family!! Thank you so much Mark!!!

hdarden27

KELLY IS AWESOME...Kelly made a difficult time very quick and easy. Kelly took the time to make sure I was getting the correct unit for my needs and she was exact on the size I needed. I would ABSOLUTELY recommend this location to anyone needing a storage space....GO SEE KELLY!!!

Aline Hubbard

Ive been to this location a couple of times to make a payment or purchase boxes. And the manager on duty Ashley is always so sweet. We always have a small conversation which is why I like coming here. If my things werent stored so far away I would come and rent with her.

Latonya walker

This was my first time storing at public storage and it was already a stressful time for me and Ms. Jamie was so helpful and knowledgable that I would recommend this location to my friends and family. Great job and keep up the great customer services and that smile .

Katie Claxton

This is my first time using Public Storage and I will never choose another facility again! Kelly Holman, the manager, is the absolute best person to work with, as she met our needs, answered questions and supported our move! Go see her right away!!! Thanks Kelly!