Alternative Auto Body

3940 Wheaton Way, Bremerton, WA 98310, USA

Address:	3940 Wheaton Way, Bremerton, WA 98310, USA
Phone:	+1 360-479-2040
Site:	alternativeautobody.com
Rating:	2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 4

Reviews 5

Jordan Brown

I wish I could rate zero stars, but unfortunately, I cannot. I took my car to be fixed here, the issue was the mount that had held up my wiper was broken off, I took it here to be repaired, welded back on. The price I agreed on; $355, was the price I was charged, I agreed to that price because in my opinion it is a reasonable price for their type of job being done, if it is done correctly. I was under the impression that it would be welded on and reinforced, because there was missing metal (which I was told verbally, my mistake was not getting it in writing). All that was done was the original piece, which was agreed was missing metal, was welded back on. After the repair was done, I saw the repair and was not happy with it, it didnt look like a satisfactory job for the price. So, I spoke to the owner, he insisted that it was a quality job and that it would hold, he said (and I have a witness to back me up) that he would redo the weld if it broke, he also instructed me to paint the weld so it wouldnt rust, which was good advice, so I did that and I went on my way. It is now four months later, (I have only used my wipers a few times since it has been fixed because it hasnt rained much) and the weld is starting to break. I went back to the shop and spoke to the owner again, he said it was my fault because I did not have a certain piece in there holding it on (which I have no memory of him saying, but he might have said), and he told me to get the part and call him back when I wanted to schedule a time to get it fixed, so I got the part (even after I installed it though, I tested it and still saw the exact same issue, the weld flexing and cracking, it didnt make a difference), but he said he would fix it up, no estimate (verbal or written), no quote, no mention of cost in any way, shape or form. So, when I scheduled a time to come back, I filled out some paperwork, read through it, and again, no mention of cost anywhere, as I was signing, however, he told me there would be a charge of $60 per hour, and at first I felt embarrassed to say no so I agreed to let him gouge me for more money, then once I returned from the restroom, I had politely told him I changed my mind and that I cant really afford it (which I cant), I didnt say anything else to avoid making a scene. I no longer want my vehicle serviced by this establishment, and I DO NOT recommend this place under any circumstances, even if your insurance is paying for it. If for some reason, you still feel compelled to go here, get EVERYTHING THEY SAY/AGREE TO IN WRITING, I REPEAT, EVERYTHING.

Molly Seymour

If I could rate zero stars I would, hands down WORST customer service I have ever gotten anywhere. I took my vehicle in for body work with an ignition interlock device installed, (a "blow and go" if you arent familiar with the term) and they told me they could take my car as long as I showed the mechanic how to use it. We did this and it went well. When I picked my car up a few days later the mechanics had caused a violation, which causes a device lockout causing me to take my car in ahead of schedule and pay extra money to get it recalibrated. A woman then called me to ask about my experience and I expressed my frustrations about having to pay for this considering I wasnt in control of my vehicle when the device had a violation. She told me when I got an invoice from my interlock company explaining the extra costs to give them a call back and we could talk about a reimbursement. I did this today, spoke with another woman who put me on the phone with the manager, Mason Walsh. This man immediately got on the phone and told me it wasnt their problem and he wouldnt deal with it. There was no apology at any point of this conversation, which would have at least made this a little better. Instead he argued with me about how its not their fault that it was violated, KNEW they had done it while the vehicle was in their care even though nobody told me at the time and I had to find out on my own, was pissed off at me because I didnt bring in extra mouth pieces which I TOLD the lady at the front desk the company wouldnt give me extra pieces, and validated himself being irresponsible because of this. Keep in mind, mouth pieces have ABSOLUTELY NOTHING to do with a violation on the device. So basically, he said this just to be a dick to me. He also said that I shouldnt have brought my vehicle in with a device like that, which I find hilarious because when I first brought the vehicle in they said it would be totally fine, as long as I showed a mechanic how to use it. Which I did. They were completely irresponsible with my vehicle and could not own up to a single one of their actions, instead choosing to be incredibly rude and blame me for something THEY did to my car. Mason Walsh admitted to me he knew when the device violation happened, but nobody ever told me about it until I had to call and complain? Totally unprofessional. Im disgusted with this man and cannot believe he actually manages the place with the attitude of a defiant and argumentative 10 year old. I hope nobody has an experience as terrible as mine! Would not reccomend this place EVER.

Zack Pieper

I went here as a delivery driver dropping off parts. I went in a side door instead of the back door and the owner thought that enough justification to disrespect and talk down to me like a child. In my experience, telling you I was never told to use an entrance and apologizing is not "giving you lip." I would never bring my personal or company vehicle here, and if you dont want to give money to a disrespectful, unprofessional, discourteous business owner. You wont come here either.

JJay Ocho

They still have my car but they were very friendly

Rob Campbell

Freindly staff