Kent Auto Repair

Reviews 3

SA

Sandra Wise

I went in to this repair shop to have emissions work done for vehicle licensing. The work was done as requested. Prior to picking my car up they told me I had been a qt low on oil so they had added some. Good. Two days later my oil light came on along with an alarm sound and my engine began to clatter loudly.I was on my way home from an errand and drove directly back to Kent Auto Repair to have it checked out. The next day I was told that my car had no oil pressure at all, that they would have to tear the engine completely apart and on a car that old they would certainly find problem after problem and that it would cost much more to fix the car than it is worth. Then they offered to see about getting an inexpensive engine to replace mine. I said that I would speak with my own regular mechanic about it and took my car home. It took a few days to catch up with my regular mechanic and his shop is located a distance from my home. When I did talk with (on the phone, he figured this out without even seeing the car) him he said that it was either the oil pump or a clogged up oil filter. I got my oil and filter changed and the light is off, the noise is gone and my car is running great. When I brought this to the attention of the folks running Kent Auto Repair I was met with disbelief for the most part and was not given any explanation as to how they could overlook something so simple. I have asked to speak to the owner, he refuses to call me. Instead he had a manager call who, by her own admission, is not knowledgeable about car repairs. She told me that after the emissions work was they saw water in my oil and that is was so bad they were afraid for me to drive the car. This was not ever conveyed to me, only that they had added oil. When asked how they determined there was water in the oil she told me they looked at it. When I questioned how they did that she said they tested it. I asked to see the results of the test and she told me she didnt really know if they tested it. Then I asked why when I brought it in with an obvious oil problem they didnt take care of that first when they supposedly knew my oil was so bad. She is unable to answer. I asked why they didnt mention it could be the oil pump. Unable to answer. I nearly sent my car to the scrap yard when all I needed was an oil change. By the way, there wasnt any water in the oil. Bottom line is the customer service here is terrible and I think their credibility is questionable.

TI

Tim W

We took our sons car to Kent Auto Center to diagnose an emission problem so as we could get a waiver. The day my wife and son arrived via appointment they got out of the car and all of a sudden a person came out of the shop screaming and yelling to anyone about how slammed or busy they were and basically having a meltdown about how many people were waiting to get seen. If I was there I would have left at that point but my wife stayed the course and gave them the keys. Come to find out it was the owner that was doing this. It took three days for them to just fix one of the problems so the car was there longer than it should have been. Things seemed fine and we paid our bill and left with the car. The next day while on the freeway the car just up and died going 60 miles an hour and proceeded to get worse and would not keep running. Being that this seemed to be something possibly that went wrong with the fix we called Kent Auto Center for help while stranded in a parking lot with a non-running car. They IMMEDIATELY GOT DEFENSIVE and rude and stated that this had nothing to do with what they did but stated that if we got it there they would take a look. So when we got to Kent Auto Center we tried to explain what was wrong and even showed him but the owner just continued to be defensive and rude and say that he had nothing to do with what was wrong with it. Once we realized that we just wasn’t going to get anywhere with this place we decided to leave with some choice comments to the owner like this place is a joke. That’s when this owner ripped off his jacket and wanted to fist fight me. He got in my wife’s face yelling and screaming called out his workers to gang up on my wife and son and I. This owner literally wanted to start a brawl yelling and using profanity. Once this person yelled about going to get a gun we decided to get the hell out of there. This owner of this shop acted and I am not saying this is the fact but acted like a person on methamphetamines and was all over the place with his actions. I only say this because I have seen how these people act first hand and it was very similar. So I would strongly not recommend this place to anyone unless you are prepared for possibly a physical fight and a lot of stress. OH and defiantly do not take their reviews on their website with any significance. Those more than likely were fabricated…..

SH

shawn okeefe

stay away!!! they dont stand behind their work.......If they had a zero star rating they would get it. A/C was not cold when I bought the car. brought it to these guys who informed me it was a faulty seal and that for roughly $300 they could fix it. it was extra comforting because they said if it " starts blowing warm again this season, come back and we will fix it". so, I let them do the work. when I picked it up, sure enough ice cold A/C! I was very satisfied and thought I had found my new repair shop. but about 2 months later the A/C got warm again and the compressor was making a god awful sound. I said to myself no problem, I have their warranty. set up an appointment with them, but when I brought it in I was treated like crap. apparently because I had a problem with their repair? I was asked "how many days can we have the car?" I informed them I cant be without my car for days. especially because when I made the appointment they said they would be able to get me right in. they said they were very busy but they would try to look at it that day. A couple of hours later I get a call and they tell me that there is still refrigerant in the system so there was no problem with the repair that they previously did (surprise,suprise) they proceeded to quote me $1600 for parts and labor to fix the issue. I said no thanks. I took the car and drove straight to an A/C specialty shop where they informed not only was there no refrigerant in the system, but that the refrigerant has lubrication for the compressor and that the leak from the previous repair at kent auto caused the compressor to seize up and the rest of the system to be ultimately contaminated. long story short, I ended up having to buy a compressor, receiver/dryer and a condenser plus all of the labor which the A/C shop did for $1300. I would stay away from these guys. their prices are good, which was the attraction for me. but this is definitely one case where you get what you pay for. They are nice people when they dont have your business, but as soon as you pay and have an issue youre on the back burner.

Other organizations