Chapman Auto Repair of Orange

Reviews 3

MI

Michael Diep

CHAPMAN AUTO REPAIR OF ORANGE is the name to remember whenever you need any kind of work done to your car. Believe it or not, their company’s slogan is “Thank you for calling the HAPPIEST place on earth, how can we help you today?” At first I thought to myself that an Auto Repair place is like any other places and how can the company got Voted as the BEST of ORANGE for customer’s service and also Guarantee all of their repairs on PARTS and LABORS for LIFE. Is that possible? Is there such a place???? I then venture out to really find out if this place is real or are they just another advertisement scam like we all have seen, used to, and accustomed to receiving when it comes to dealing with auto repair companies. After the worst possible experience I had with Lexus of Westminster, I have decided to give Chapman Auto Repair of Orange a try. I found them online like most of us and believe me if you googled the company’s name you will be at ease after reading all the good comments left of this company. From the first time talking to them until I left with my car LS 460 Lexus, I felt relieved for bringing my car here and to give them a try. My Lexus needs a new starter and Lexus of Westminster quoted me the price of little over $2,200.00 to fix including the Diagnosis fees of $189.00 just to find out what the actual problem. It took them 4 days later from the day of leaving my car to receiving a call back from them informing me my starter is the problem. After the consultant Lance quoted me of the price $2,200 to fix the starter I confirmed with him once again about the warranty for their work and I was told of 12 months warranty on parts and labor and this is for replacing a “RE-MANUFACTURER” starter, not a brand new one. I guess after 12 months and if the starter decided not to work again I will be out of another $2,200 for another starter. With Chapman Auto Repair of Orange, the business is owned by John Pascal. It is a family owned business and almost everyone who lives in Orange County knows who they are not because they are a big operator in the Auto Repairs space but most people know them through referral of friends, coworkers, or family members. Don’t be fooled by taking your vehicle to the dealers as I thought my car will be safe with them when I pay higher prices. This misconception is so wrong especially with Lexus of Westminster where their quoted prices of $2,200 to replace a starter, I got the exact same service from Chapman Auto Repair of Orange for $1,326.00 with LIFETIME WARRANTY ON PARTS & LABORS. Yes, you heard that right, my starter is warrantied for life on parts and labors so I never have to replace another starter again. John’s company also paid to have my car detailed all of inside, washed on the outside plus as complimentary he gave me a free oil change just to give them a try. Now I am hook with their services and if I have to add up all of their combined services the cost of replacing my starter with them will be around $1,200.00 not counting the LIFETIME WARRANTY ON PARTS AND LABOR. In many cases you have to pay extra for this type of insurance but with John’s company he told me that he uses great quality parts therefore he doesn’t mind giving lifetime warranty for the peace of mind to all of his customers. What really melt my heart and felt warm about John and his staffs (Wesley, Joseph Robles, and Alan) is while I was there waiting for my car to be worked on, a homeless person walked in and was extremely apologetic by asking John if he could use the bathroom and not only John graciously agreed but also ask that the homeless person take with him some popcorn and a bottle of water with him after. John did it with a smile instead of pushing him away. I just wanted to take this opportunity to thank John Pascal (the owner), Joseph and Alan who helped signed me in, and Wesley who drove me to get a car rental while my car was worked on. By proving this story is true I wanted to give my name and Michael T. Diep. I am the inventor of Emery Cat Board.

RI

Richard G

If your older car breaks down on a weekend, dont have it towed to this facility. My sons 2005 Jaguar X Types water pumped seized and the pump drive belt broke. I had the car towed to this facility because of the smiley faces and seemingly good reviews. On Monday about noon Brien (thats how its spelled!) texted me an estimate of a number of critical repairs that were urgently needed. Of the eight items on the estimate not one of them was the seized water pump and broken belt!!!!! So I called Brien and asked him about the original reason the car was brought in. "Oh, the broken belt and seized water pump?" Yes, can you give me an estimate for replacing the water pump, the water pump drive belt, and the serpentine belt? "Ill get right back to you" $990.00 dollars for a water pump, water pump drive belt, and serpentine belt!!! After a few minutes of blackness I came to and decided to come down to the shop and meet the crew.. Jaguar would have done it for a whole lot less. This is not a difficult repair and Im not a barefoot Pilgrim. I decided not to do business with these people. Now I was a bit surprised to receive a bill for $111.00 for the diagnostic estimate that they did on the car. Biting the bullet because I had to have my car towed from the facility and I was feeling a bit exposed I paid the fee with my AMEX. (Im going to the BBB because I didnt ask for that diagnostic estimate) I dont recall asking them to check my shocks or spark plugs. I brought the car in with a seized water pump and broken belt. Thats just shady. As to being friendly and perhaps the Happiest Place on Earth" these folks, including the new owner and his partner are smiling and very polite even when acknowledging that they are very expensive but they offer a lifetime warranty and thats good value. Such a shill. Try and make good on that warranty if the car breaks down 50 miles from the shop. Good luck. So, my friends in Orange, dont fall for the bright paint and balloons, the kids dentist office toy box or the smiling faces of the happiest people on earth. Theyre only happy when youre over a barrel and broke

RO

Romina Bollini

As a female with not a lot of knowledge when it comes to cars, I was already feeling unsure about going into a new "Auto Repair Shop". I thought to myself however, no matter what, you will eventually need to get some repairs done and the dealership will always be much higher in cost than a family-owned business. So I went ahead and scheduled an appointment with Chapman Auto Repair. As soon as I walked in, I was completely impressed by not only the cleanliness of the facility, there were snacks, waters in a fridge and I was greeted with the most positive attitude -- it felt so genuine! It wasnt just one staff member, I was greeted by 3-4 including some of the mechanics that were coming in and out of the main office. I immediately felt at ease and welcomed. Fortunately for me, I work right down the street so I was able to drop my car off at lunch, and get a ride to work and back to Chapman Auto Repair with the free shuttle service! I returned to Chapman Auto Repair to see a list of items that my car would need to run smoother. Even though I was budgeted for a few of those expenses, Chapman Auto Repair did not push me, they did not "sell me", they did set me up with a priority plan to fulfill all the line items over time and feeling confident that my car will run as smooth as its able. It felt like it was a family friend genuinely trying to help me get my car up-to-par. Overall, my experience was very pleasant. I was so pleased that I went back for a follow-up maintenance service several months later when it was time. At that point, I was able to expense another line item on the plan. I would highly recommend to anyone who needs work done for their car. Chapman Auto Repair is warm, family-friendly, positive, they remember your name, and ultimately they look out for YOU and your car! Thank you Chapman Auto Repair!

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