Kirkland Way Storage

11200 Kirkland Way, Kirkland, WA 98033, USA

Address:	11200 Kirkland Way, Kirkland, WA 98033, USA
Phone:	+1 425-629-9820
Site:	urbanstorage.com
Rating:	4.8
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM

Location

Photos 67

Reviews 26

REDDIRTGIRL 68

As with most of us, I write a review when I have exceptional service or exceptionally bad service. Im happy to say that I received amazing customer service from James at Kirkland Way Storage. James took the time to listen to my needs and show me several units to choose from. He also gave me a unit near the door as I requested. Not only that, he let me know there was a dolly or any type of packing supplies I could have needed. He even let my pup come in and offered to get me water or coffee. This place is the Nordstrom of storage! And they had a bowl for water for my dog! :) I mentioned that I needed to rent a U-Haul, sure enough, James let me know that I could do it from right there! He set me up and told me exactly what to do as I was a little nervous never having rented one (or driving) before. He went way above and beyond for me. I had to leave my car and he promised to keep an eye on it and let me know that they have cameras in just about every spot of the facility and parking lot. I felt like he really cared about my situation and did his best to ensure I had the best possible outcome. I appreciate it so much because he really alleviated so much stress and I just felt like every problem I had - James had a solution - and a quick and easy one at that. He really made a difference in my day. I was extremely pressed for time and his quick solutions and thorough help made me really feel like Kirkland Way Storage cares about their customers by having someone like him working there. Also, the facility is very clean and safe as well - top notch all around!

Esm Famil

We worked with Laura a few weeks ago to shop for storage. She was very helpful. When we asked if they had any deals and also mentioned were also thinking to see the Public Storage, she oferred their first month half off deal that they had available in that time. She also showed us the storage unit and told us about locks and security, and gave us an estimate as well. All these made it much easier to close the deal. She truly went the extra miles to make the customer happy. I recommend Laura and Kirkland way storage 100%.

Monk in B

The Manager Jodi was the reason I chose to use Kirkland Way Storage! I was looking at other places one Saturday (which were less expensive) but Jodis customer service and kindness won me over. I thought that Id rather deal with her than with the other places I tried. She also stayed late on Saturday evening to help me set up the billing because I took longer than expected to come back. Shes the BEST! So glad I found this place.

Dora Utsler

The new girl Laura is pretty cool. My day was Suuupper busy and she helped me figure out what I needed for my move. Laura knew a lot about the industry and was very friendly and professional. You can tell she really likes where she is at and enjoys helping out customers. Laura represents her company well by just simply caring about what the customer needs. Good job, 5 Stars and all that good stuff! :)

Brian Ailor

To store or not to store, that is the question, is it not? Well, if you sir or madam enjoy a clean, well lit, and safe lodging for your items then you shall look no further then this fine establishment! Laura, the manager, is the finest employee in the land.. Her knowledge, kindness, and siren song of a smile are second to none!

daniel lanter

Laura and Jodi are storage super stars!!!! They really go above and beyond with customer service. The facility is nice new and clean. Its a very secure place to store. They gave great personalities and overall friendly positive environment. Thanks you two for setting the bar high when it comes to customer service

Allie Renar

Laura Jos assistance today was fantastic! This location was pretty busy today but well worth the trip. Ive been to other facilities before and this location has to be the best one around. Its clean, its safe and the customer service Ive received is outstanding. Thanks for all your hard work and dedication.

Deanna Powell

I had the BEST experience both when I rented my U-Haul truck and when I set up my storage unit. Jodi, the manager is so awesome to work with, and Laura was SUPER helpful....by far this has been the best experience with a storage facility that I have ever had.

Ally Burch

I went onto their site to reserve it. They had it but I got got a call the next day saying it isnt there till 2. All my helpers are leaving then. They told me the online site isnt always accurate...then why fricking have it? So mad.

Patricia Buckett

It was my daughters first time moving and Laura at the front desk helped my daughter so much. I couldnt have asked for a better helper for my daughter. I highly recommend Kirkland Way Storage to anyone!

María Inés Tola

Laura and Jodi are excellent at this facility. I am a return customer and am very pleased with the service. After a long busy stressful day they are the best people to go to by far. What a dynamic duo.

Chandell Sy L.

Absolutely delicious ramen. I had the Tonkatsu, salt-based broth with the pork cheek meat, it was SUPERB. Very nice decor, Spartan dining room, super-friendly and helpful staff.

scott codon

Of course I want to give Laura and Jodi 5 stars, great customer service!!! Thank you for your help, it was a very friendly and professional environment!!!

Ramsey Villarreal

Laura and Jodi are super awesome people. Its always good to stop in day hi and grab a cookie and some water. Just overall a really nice clean facility.

Anya B

Laura helped me so much with my move! She helped me find the right unit for my limited finances. I would recommend Kirkland Way Storage to everyone.

Laura Miller

Great staff. Clean warm storage. Like the hours they are open. If paying in cash, take as close to bill because they have little change.

Elizabeth Williams

Laura and Ben were great; they were very helpful and friendly. The facility is clean, secure and accessible. I was very impressed!

Mandy Tapp

The whole team; Ben, Jodi, and Laura were excellent in helping us with our needs. The complex is very clean and well maintained.

Ronda Lane

5 Stars for Laura! She is extremely sweet, smiley and helpful. Exactly what you want to see when you walk into a facility!!!!!!!

Elizabeth Burk

Jodi and Laura are awesome! Unit so close to everything and better prices! Thank you!!