Allwest Moving & Storage

Reviews 3

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Debbie Archer

What started out as a good experience ended up being less than acceptable . We moved twice, the first experience was AMAZING. Ambrea was very helpful and always on top of everything and answered my many questions. The movers were professional, hard working and personable, very impressed with them. Our second move was a month later from storage to our new house. The day before they were supposed to come, they asked if it was ok to deliver our tractor a day later than the other stuff, (Saturday instead of Friday ) they didnt have a truck available?? I reluctantly agreed although we were hoping to have the Tractor delivered the same day as the rest of the stuff, so we could start a project early Saturday. We had contractors lined up to do work based on us being able to use the tractor Saturday. Friday morning comes and around 730 am (they were supposed to be there around 9 am ). We were told they had problems with the truck, the lights werent working and they couldnt drive it that way. I asked if it could get fixed so we could still get our stuff. We had made arrangements for my husband to take time off work and rearrange things. He said they would do their best to try to get it fixed but it may not happen. Saturday they showed up in a semi, not a truck. It didnt fit down our lane. We asked if they could call someone to bring another truck so they could load the stuff from the top of the road to our house. The staff responded that wasn’t an option, they would have to move our stuff by hand truck…they said this isn’t the first time management didn’t look up the location prior to realize a semi wasn’t going to fit. We were in disbelief this was “the plan”. My husband and I couldn’t stand by and watch them try to move our 7 crates of items with a hand truck… They would be there all night. As a result, we offered to use our truck and trailer and ranger to load up and help them move the items. So, my husband and I and the 3 movers loaded the back of the truck and ranger and the trailer. Although the movers did most of the packing and unpacking we helped, we couldn’t believe the management doesn’t have a back up plan in place for them. We truly feel not only is this unacceptable to us as the customer but it sets the employees up for failure not to mention the safety risk is increased by unloading items off the semi to the vehicles then moving it again. We contacted management asking for some sort of a discount because we had to use our vehicles and help them unload. We were basically told they already gave us a discount because we actually booked the move in their off season and it’s cheaper, now it’s the prime season and it costs more. In the email response they sent explained in detail their moving process, how they are held by strict guidelines because they move military and in fact they are called out last minute all over the country to accommodate changes with the military move regardless of what’s scheduled so that’s why they sent a semi truck instead of a truck that would have been able to drive down the road. She also reminded us that they took our roll top desk that wouldn’t fit through the door of our office to discard and normally they charge $169.00 for that but she didn’t.(. BTW, we asked the movers if they wanted it, could they take it. He said yes.. He did not say, yes however we have to charge or we would of said don’t take it we will get rid of it.) Not once in the final email did she apologize that we had to use our vehicles and help them move, she just pointed out their policies …. SO, yes the front end of the move was great however after we see how they treat their customers and employees we are not satisfied with the experience. For them to not acknowledge the inconvenience to us just shows their bread and butter is with military moves and contracts not everyday moves for regular customers. It’s sad this is the way they choose to run their business.

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James Han

Hired them to try to move a large two piece bookshelf upstairs. I was able to get one part up with great difficulty. They came, tried to move the bottom half but couldnt fit it through. So we had them try to move the bottom part back down. They caused some wall damage and broke some trim off the the shelf. After several attempts, they said they couldnt do it, so was out $200 and some wall and furniture damage. Talked to the manager and he came back to try to move it with me. Sadly I wasnt able to repeat what I was able to reverse what I was able to do. We caused more damage, but I wasnt expecting to claim that, and nor did I. The manager told me someone will call me to set up an appointment for a claim to fix the damage they did earlier. The manager was part of the two man crew who tried the first attempt and knew all the spots they damaged. The experience really goes downhill after that. It wasnt as simple as it was told to me. They actually send a letter where you fill out and mail back. After that, they call to set up an appointment for an inspection. Then Stacy came by, annotated where the damage they caused was. She seemed very clear on what damage was caused later with me and their manager. A week later, I get a letter in the mail saying that since more damage was done, we are denied repairs. I didnt move it alone, I moved it with one of their managers. We both were very clear where the damage they did before were. He also told me that they would take care of it after the second failed attempt. I tried calling Stacy for two days leaving a message. She simply replied with an email saying all correspondence after a claim decision is made has to be done written. While I was a little disappointed they couldnt move the top part back down, I dont hold it too much against the company. I also appreciate the manager coming back out to help move it with me on attempt 2. But with Stacy and the poor claims process which went very differently than what the manager told me, I would not recommend this company if you value your property.

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Shelley Germeaux

Our experience with Allwest was terrible. 1. They under-estimated the cost of moving us by several thousand dollars. The cost just kept going up because we had multiple steps to our move, and it was not bid accurately. 2. They were very late in arrival on one of the moving days due to not getting the right directions and were three hours late.- no apology. 3. Several items were broken during the move. One large box was dropped all over the pavement. They assured us it would be covered, that we would just have to file a claim after the move. We found several other things broken when we unpacked, including many plastic bins. It was obvious they were not even careful. 4. The claim process was a sham. We spent hours filling out their paperwork, getting original prices, taking pictures of the broken items, finding replacement values, at their request. When it was all said and done, with almost $1000 damage, they sent us a check for $43 and said "this is the limit of our responsibility based on the bill of lading you signed." When we looked through the paperwork, we saw we had initialed many boxes, in fine print, and this was one of them. So why did they have us fill all that out, for $43?? ADVICE: Pay for insurance!! And do not sign that little box. They did NOT explain this when they bid the job. We assumed they would be liable for damage. They did not say anything about it. This company was NOT careful when they moved our things. I am extremely happy that I at least moved my own china, in my back seat.

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