SeaPort Moving & Storage
| Address: | 2501 SE Columbia Way #110, Vancouver, WA 98661, USA |
| Phone: | +1 360-993-5114 |
| Site: | seaportmoving.com |
| Rating: | 4.7 |
Location
Photos 1
Reviews 4
CO
Courtney Gillespie
I would not recommend this company for long distance moves, and would not use them again for any size move. when I booked them, I was given a 14 day delivery window, based on negotiations prior to booking. Due to some date changes, they changed the 14 day delivery window but failed to notify me. When in my new home across the country, I contacted the company asking when my stuff would arrive, they told me at that time that they would not be doing a 14 day delivery window, but a typical 21 day window, and my belongings were still in their storage facility, awaiting a truck. There are now 4 days left until the 21 day "guaranteed" delivery window, and as far as I know, my household is still in their storage facility "waiting for a truck going this direction." I can only assume they are still waiting for a truck because I have now not received a response to my email inquiry I sent yesterday. At this point I imagine there is no way my stuff can drive from Washington state to New York. I wish they would just send a smaller truck with my stuff instead of waiting for a full large truck to send across the country. I took time off from work to be available and to unpack and get settled, and now my time is completely wasted, and Im extremely upset about it. The only consolation I have been given is basically "Im sorry youre upset, well see what we can do." It seems like they are avoiding talking to or contacting me because they have no good news to share. For long distance moves, I recommend using a company with a larger client base and a larger fleet of trucks. I chose this company because I thought they had excellent customer service, and had very good reviews, but that changed after I booked and has also gotten worse since things started going down hill, which just worsens my satisfaction. I cannot comment on the quality of services since my stuff hasnt arrived and I dont know if it will be damaged or missing UPDATE 7/18/16: I now officially feel confident with my 1 star rating. my stuff arrived 23 days after my first available delivery date. the truck arrived at 7:30pm and finished at 11:45pm. the driver was clearly irritated and tired, had hired some local people to unload, but really it was 1 experienced man who brought his teenaged son and teenaged sons friend, both of whom didnt know what they were doing. the whole time the driver of the truck was saying they need to hurry because he is supposed to be resting and I had to leave for the airport in a matter of hours (which was true). The whole thing felt very sloppy. the driver was trying to get ready to leave and I mentioned that I was told they would re-assemble my furniture that was taken apart. he seemed irritated but got to work. when he finished it was almost midnight and he rushed through the paperwork and wanted me to write down everything that was damaged and/or missing and sign the paperwork. well, at midnight and leaving for the airport in 4 hours not having packed yet, I obviously didnt have time to go through my boxes or inspect all of my items.
NI
niristotle okram
Hired them to move my car and some household things (studio apartment) to Arkansas from Washington by paying almost $2800. First, they claimed that they arent brokers which is NOT true. Both the car and the household things were delivered by some 3rd party company which informed me that they are not a part of Seaport. Second, the household things took almost 3-4weeks to deliver (after lot of phone calls and follow ups). The other vendor that was moving the car, does call up and gives regular updates. Third, one of my box just got LOST in thin air by them. Seaport have no idea even after 2 months. They seem to be have NO kind of tracking system in place. When i call up, they asked me to wait for some driver to get back to WA from AR. He have the documents for them to review!! What age is this? They will NOT call you to let you know what they are doing. The onus is with the customer as per them to follow up. They arent even sure if they delivered my box to some one else. Forth, they broke my office table. The delivery folks took a pic of the broken table. And the office folks doesnt even have any idea of the photo that was taken by the delivery guys. Danielle, who claimed to be the manager informed me that there no more supervisor above her (when requested for an escalation). She can only search and will NOT call me until they find my lost box! Applause for this kind of pathetic response to a customer who have been affected by the lousy service of the firm after paying them almost $2800. Conclusion: Seaport "have no" ownership in what they do. Customer service is light years away from this firm. Abosulotely no tracking system for the valuable things that you are handing over. STAY AWAY. As for me, i will explore and consult some law agencies to get deal with them
RU
Ruth Bryant
I was actually traumatized by this company. They destroyed quite a bit of our stuff, especially dishes, threw handmade wooden furniture on the ground, and when I became upset about how they were handling my stuff, they called me a racist. They tacked on hundreds of extra dollars after they had started moving our stuff in and decided that they were not going to finish and would keep our belongings unless we paid them more money. That is extortion. We did pay them the money because we wanted it all to be over with. We had just driven across the country, were in a new place, and were exhausted. They lost a large stool and a box. We eventually got the stool back, but they tried to get out of shipping it to us. We never saw the box again because when they did the count of boxes at the end and one came up missing, they said that it was probably an oversight and that the box was there. When we pressed the issue and tried to indicate on the contract that the box was missing, they wouldnt let us write it on the contract, insisting that the box wasnt missing. We were two women and the movers two men. When we tried to assert ourselves, they became aggressive and forceful. Needless to say, I do not recommend this company to anyone, for any reason. Also, upon reading the other reviews for this company, it appears that the vast majority of the 5-star reviews are fabricated by someone theyve hired to do search engine optimization. But this particular practice is illegal, so the company theyve hired must be as unscrupulous as they are.
BA
Barbara Wuest
If I could rate this company a zero I would. The packing up was fine, but the delivery was horrendous! The driver was not only late, based on his phone call, but he showed up with no others to help out. My partner and friend helped out for what remained of the day. I let the company know right away what was going on. They assured me that more workers would be hired for the next day to complete the move. Next morning, driver again late based on his phone call, and he again showed up with no help. My friend helped him move everything out as there was NO WAY he could have done it by himself (2500 sq. feet). I again let the moving company know what was going on. Basically they said "oops". I asked for money to compensate for the labor my friends put in and the owner, Shawn, said no, that his mover said we didnt help. I sent an email again and said that was a lie, that I had records showing the phone calls to the company. He offered $200, as he worked through his office help, saying that was more than generous. I again wrote an email to have him call me. When he did, I explained everything all over again. He interrupted me constantly and basically said again we were liars. I sent another email to the company saying that I would have to go to BBB, which received a prompt response that they would give $400. As I now live across the country from this mover, I took it. DONT USE THEM! Find another company!