U-Pack

4575 Tidewater Ave, Oakland, CA 94601, USA

Address:	4575 Tidewater Ave, Oakland, CA 94601, USA
Phone:	+1 844-611-4582
Site:	upack.com
Rating:	4

Location

Photos 23

Reviews 13

Michael Grippi

I thought I was being smart using U Pack on my cross country move from South Carolina to California. I didnt want to drive a uhaul for five days and 3k miles, and U Packs pricing was fair. We loaded our entire house into a budget rental truck, and drove it to the ABF freight center where we then packed it into their trailer. We packed meticulously. I invested over $200 in moving blankets, mattress covers, plastic wrapping for all of my furniture and new boxes. We spent three hours packing the UPACK / ABF trailer until it was perfect, doing everything we could to make sure our stuff would arrive in one piece. The ABF guys even helped us tie down our gear and close the door for us, saying everything looked good. When we got to California and opened the door on our trailer, everything we owned was destroyed. If you had told me our trailer had flipped over on the freeway while going 80MPH I would have believed you. We were heartbroken. One of their drivers had clearly driven like an absolute maniac. All of our boxes had been crushed. All of our wooden furniture cracked, scraped, punctured. Our glass tables completely shattered. Our couches torn. I paid U Pack $1901 to destroy at least $4,000 in possessions (still opening the boxes and finding more bad news). Add in the trucks I had to rent to bring my stuff to them and pick it up... Oh the best part. They are offering me 10 cents a pound on my gear. $101 is their offer on my $6000 claim. And a token gesture of $500, which I have not and will not accept. They are going to essentially cover 10% of my loss. What a horrible experience. It is OK U Pack. Me and the fiancee will cover the other 90%. AWFUL. Also, everything was filthy upon arrival. Covered in some sort of white powder dust. Total loss by using U Pack: Over $6,000.

Julie Laue

We had a wonderful experience with UPack! Found them with a Google search, we used the option of loading on site and unloading on site, despite the extra charge-it was worth it!!! Moved from Napa, CA to Southern MN with everything looking as it was packed on arrival! We had heard horror stories about other companies moving experiences but we couldnt have been happier! It was cheaper than loading a Uhaul and driving the truck ourselves , especially when I think of driving a truck in the mountains! it was worth every penny! I was disappointed that the trailer arrived and we had to sweep out the dirt, pieces of broken wooden pallets and nails and also was hard to wait the 8 days for delivery! But we were aware of the wait when we arranged the move. We had an issue with the bulk head being broken but a telephone call to the Oakland office had the new bulkhead at our site in 24 hours! Every phone call I made to the Oakland office I was treated respectfully, they helped answer questions and made sure we were satisfied. I made several phone calls to the Sioux Falls Office to make arrangements for delivery and was always treated respectfully too. If I had to move again, I would go with UPack!!

Gary Giannini

We moved from CA to Idaho U pack delivered on time the only thing broken was a couple pieces of glass that we failed to wrap good. We would suggest shrink wrapping really good, and padding , customer service was ten star the services provided were excellent, would strongly recommend U Pack for moving. Prices are unbeatable , we did a lot of research with other moving companies and U pack is the best. We had TVs glass tables outdoor glass furniture / tables nothing was broken except for the glass we didnt pack right as stated above awesome overall experience!!

Wang Heng

I moved from CA to Chicago with U-pack, and I will definitely recommend them to my friends. price is really good (I reserved well in advance) they were able to lock the price so when I eventually get my destination address there is no extra charge. scheduling for the trailer drop off and pick up was very easy and they are on time for all four appointments at both sides. transit time for me was about 7 days, meets their estimate. their customer service is also very good every time I call they are able to locate my case simply use my phone number.

Connie Self

horrible company. Waited all day for my delivery,never received a call back and when I tried to contact them, someone kept hanging up the phone after 15 rings. Now they tell me that the item and several others never got on their truck today and they couldnt notify any customers because their phones keep ringing. Really!! If you called the customers to reschedule you wouldnt have any angry customers calling you!!

Chito Patricio

U-Pack provided me the flexibility by sending a third cube option without obligation if I didnt use. The drop off, pick-up and collection of cubes were prompt. They got my container from the Bay Area to LV over the weekend. Price is reasonable and staff are courteous. No issues so far. I would recommend U-Pack to anyone who needs moving containers.

George Forni

The folks, from the first phone call to the pick up of our items, were outstanding! Nice, friendly, helpful, mindful of cost, accommodating; I just cannot say enough good things about the move and what a great experience it was working with U Pack!

Horitius Lee

Great customer service, fast delivery from San Francisco to San Antonio, military friendly and no issues at all. Definitely would recommend for anyone and myself again in the future.

Ramon Guerrero

Best experience ever, I have to change my moving days a couple of time they were happy to help truck deliver the day I ask for it take way the same days really happy costumer

Andrew Kaufman

Excellent experience. Quick & friendly support, and everything was exactly as they described and quoted, and right on time. My cross-country move couldnt have been easier.

Sean Hall

Very efficient! allowed my family to be able to move at our pace and things arrived when promised!

Jonathan Feng

Great service at the Upack location.

Micheal Eyermann

Great for moving across country