Firestone Complete Auto Care

2800 Harrison Ave NW, Olympia, WA 98502, USA

Address:	2800 Harrison Ave NW, Olympia, WA 98502, USA
Phone:	+1 360-515-9923
Site:	firestonecompleteautocare.com
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–6PM

Location

Photos 15

Reviews 13

Marek R

Terrible!! I am a mechanic my self, but was pushed by taxi company to perform vehicle inspection with Firestone. Young mechanic start job with running flash light allover under hood and dancing follow loud music. What he was looking for? Probably he dont know him self. Next he try lift my vehicle incorrectly supported crushing body runners - louder then music. He invite me inside saying nothing happen - even when I pointed freshly peeled paint. Comes manager - mentioned already by other Google User - Chris with loud shouting - What you doing in my shop? After short conversation I was send a way with nothing - well, no - damaged car, Chris business card as only documentation and verbal loud statement - if you are mechanic, why you dont fix it your self? Once again - I come for inspection by authorized shop (not a fixing). Next day I get it done with Midas a cross the street with pleasure and coffee in my hand in less then 30 minutes. Firestone took more then 30 minutes to damage undercarriage in my car and I been teated as ... I am sorry I have to posted this one star. Be warned before you go there.

Anonymous User

Had a very poor experience dealing with the manager, Chris, at this location. Someone at his shop hadnt completely closed or had inadvertently loosened the radiator cap on our car. We picked the car up and it overheated because the coolant was escaping because the cap was askew. Called in and the guy I had worked with told me to bring it in and theyd check it out and make sure there had been no damage. "It happens, Im sorry. Well take care of it." Took it in and Chris, the manager, took over. Offered to sell us a diagnostic $100, thermostat $200 and new radiator cap $30. I dont think so. If that is "taking care of it" then Ill take my business up the road. Weve had great luck at the Firestone in Silverdale, WA, btw and were very surprised by Chris attitude and demeanor. Not what weve come to expect from Firestone. We pay a premium for quality and service. We received neither from this facility.

Anonymous User

I had no problems with my service visit to Firestone. I needed a new set of tires and the alignment adjusted on my car. I called around - Firestone had the best price, as well as the best "fringe benefits" (maintenance plan, lifetime alignment, etc.) for my money, so I chose them. Chris, the manager, was very helpful on the phone, and answered all of my detailed questions in a friendly, polite manner. I made an appointment, and was helped out immediately upon arriving. They already knew what I wanted - after speaking with Chris, he had put all of the details into the computer, and I just was able to verify my "order" when I arrived. James, the customer service person at the front desk, took my cell number and called me when the service was done. My car now hugs the curves, and feels like its floating down the road! Im very happy with the service I received.

Paula Burnett

Had an oil change and tire rotation done at this location. After leaving, I noticed some inaccuracies on the paperwork I was given. For one, they had said on the paperwork that my truck is a 4WD, it isnt, and they said that the washer fluid had been topped off, it hadnt and was completely empty. I just let it go, figuring no harm was done and I would not get my oil changed there again. My truck stalled out today and when I took it to a local shop, they informed me that the air filter had not been clipped in correctly the last time it was checked (which was at that oil change visit to Firestone.) Because it wasnt clipped correctly, all sorts of debris has clogged up my engine. $190.00 and a tow later, I have been advised to present a copy of the bill to Firestone. I will update this post when I have their response.

Noneofyourbusiness Atstillnotyourbusiness

I would not recommend going to this Firestone. This was my first bad experience with Firestone but it has taught me that the mechanics there cannot be trusted. I went there to have new tires put on rims, balanced and put on the car. Long story short: PF tire had 58 weights on it, DF had 12, PR had 0, DR had 2! THAT is not how you balance tires! And it doesnt take a genius to do it or to use his words to let me the customer know that one tire is actually manufactured bad and needs to be returned because it bounces on the rim during balancing. I got half of what I paid returned for a bad job on their behalf but if I cant trust my car with the mechanic I bring it to..

Renae Haringa

I was treated with a mass amount of disrespect. I would never return to the shop. They completely ignored me at times and instead addressed my male friend even though I let them know I was the owner and driver of the vehicle. I was talked down to when they remembered I was standing there. I was even asked if I could afford to pay for services. Who asks that?! Even better, they refused to work on the car. When I asked them for a recommendation of another mechanic, they all of a sudden were willing to work on the car, just at a later date. I would definitely say youre better off finding a local mechanic.

Chris C

Sneaky, Overcharging and Rude. They will find any opportunity to void your warranty. On several occasions they have suggested repairs that were not broken, confirmed by multiple other auto shops. One time I got an oil change, only to find it almost empty days later. That was the last insult. I went here for so long because I had a line of credit. Now I would rather walk then take any of my cars back there.

Shy Shy

They charged me 100$ too tell me it would take 3,700$ to fix car I cried until my boyfriend explained how it would cost maybe 300$ for him too do all the repairs. The reason I have them 3 stars was they got me right in as a walk in no appointment and they where very busy already when I showed up.very courteous but I they added on unnecessary fixes that really didnt need this me fixed.

Caoilinn Farrell

I had a good experience here. I went in just to get my tires and they found that my alternator was broken as well, even though I had just had the car serviced. The man that helped me, Addison I believe his name was, was very kind, helpful, and had a nice smile. An overall good experience.

sheryll harrison

The service was terrifiic, the technicians were skilled and knowledgeable! They didnt try to milk me for more money, in fact, they showed me another discount I could recieve instantly for the services they performed! Unbelievable!

The Electric Monastery

I was treated like trash by the Mechanics/Employees/Management, I was overcharged(they were the only place open to have my car towed to), furthermore my truck is still overheating!

Linda Holtzinger

The mechanics are rude. First time Ive ever gone to this Firestone. it was a hot day so Ill give them three stars rather then two because Im in an understanding mood.

BC Motor

Good work. Good inspection, didnt recommend any work that wasnt absolutely needed. (The dealership I worked at would make up lies every day, its very common)