Queen City Auto Rebuild

14505 NE 91st St, Redmond, WA 98052, USA

Address:	14505 NE 91st St, Redmond, WA 98052, USA
Phone:	+1 425-883-3300
Site:	queencityautorebuild.com
Rating:	4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 54

Reviews 5

Cynthia Truong

This place is amazing! My car: 2011 BMW 3 series. I love it dearly. I rear ended someone... not the most graceful thing Ive done. At a traffic light... trying to turn out right. Pedestrian decided to run across the street, the car in front of me stopped, I was looking at oncoming traffic... theres the story. So my hood was just crushed, pushed back by the tire that hangs in back of the Jeep I hit. My front bumper was essentially pierced by the tow hook on the Jeep. I went and got a few estimates, all around the same quotes. The reason I chose to go to the furthest place possible from my work and home is because they have really good reviews and well deserved! They did an excellent job on the repairs and even added a little extra love, fixing a little scratch on my back bumper (watch out for those people who dont know how to parallel park!). Granted I had to get a new bumper and hood, when I went to pick up my car (a day early), I fell in love with it all over again. My car looked brand new, smelled brand new and they did an excellent detail job. I would absolutely come back here for any future body work/services and would highly recommend it if you love your car! I also have to add that my insurance company wanted the auto shop to use after market parts so thats what the shop initially ordered. The parts didnt fit... so the shop ordered the preferred OEM parts, which is why it took even longer than expected. They do a pretty good job working with your insurance company to get original parts. Im giving it 4 out of 5 stars only because I had to wait 10 days to get it. Not exactly their fault but the anxiety of me not having my car was killing me! And... when I picked up my car, I didnt really get much of a run down to confirm the work they did and no one came to ask if things looked good. Not a big deal because everything looked great, but matter of fact is there was a little lack of customer service at pick up.

Darrin Rapoport

This has got to be the worst company in the world to deal with. I wish I could give them zero stars. My Porsche Cayenne was damaged in a freak accident in February 2016. It is now the end of July and I still dont have my car back. All of my emails have gone unanswered. Whenever I call there is no one available to answer my questions. On the rare occasion someone actually bothers to return my messages, all they offer are lies, excuses and broken promises. Not once has anyone from the company called me to apologize when delivery dates were not met ( a least 3 missed dates) or when there were delays. My advice - do not do business with this company. They clearly dont value their clients. UPDATE This company failed to respond to my previous calls and messages but amazingly I received a call from the owner Steve less than half an hour after this post. Thanks YELP and Google! Steve seemed to be genuinely apologetic and concerned about trying to resolve my issues. Clearly he cares about his business but certainly his staff dont. He told me that it was policy to call customers once per week with update. I burst out in laughter when I heard this. I was finally able to collect my car today from Porsche in Bellevue. However to my horror I noticed that although the initial repairs has been quoted at $15K the final bill was over $30K. I was never informed of this increase at any time!!! Porsche offered me only $30K to buy the car from me - the same as it cost to fix. They told me they would not sell it retail but at auction. In other words a car that should be worth $55K is worth almost half. I am furious. Im going to speak to an attorney on Monday. Someone has to hold Porsche of Bellevue and Queen City accountable for clearly unethical behavior.

Chris H.

Completely unprofessional, and Im not going back. Heres why: After reading glowing reviews if this business, I went in to have an estimate done to repair some minor cosmetic damages to my car. (Im not always very good at parking). I was quickly informed that they are "understaffed" and have to schedule all estimates by appointment only, so I scheduled one for 10am the next day. I showed up for my apointment on time, however the Queen City representative who was to perform my estimate was 10 minutes late. Not cool. Then, as if I went back in time to the 1990s I had to fill out a PAPER form to give them my information, including my email address and phone number. Create an electronic form people, it is not that hard! The representative who met with me was very nice, he listened to my concerns, took a careful look at my car, wrote down some notes, took sketches, and even snapped some photos with his point and shoot digital camera. He informed me that he would create an estimate for me by 3pm that same afternoon. It has now been more than two weeks, and I have heard nothing back from this company. I guess business is doing so well for them, that they can afford to throw away business, because they have just thrown out mine. I really wanted to do business with this company, so I gave them an easy opportunity and they failed.

Ossidian Obsidian

I was referred to QCAR by Metropolitan Auto Detail (King 5 best of western Washington) based on the positive feedback they had received from their detail clients over the many years. My 2008 SL550 needed a complete paint job from bare metal. To say I was apprehensive has merit. I am a man who "does not confuse movement with action", so to say my standards are high is an understatement. There are four principles that must be followed for a successful outcome and absolute customer satisfaction. I call them LAER principles and these fundamentals work. LISTEN: QCAR genuinely listened to my issues and concerns. Cannot fix what you dont know. ACKNOWLEDGE: QCAR understands that "people wish to know how much you care, before they care how much you know." EXPLORE: QCAR worked tirelessly to find options to resolve my concerns and issues. RESPOND: QCAR did not confuse movement with action by following thru on all commitments and thereby resolving issues even before they presented themselves. I cannot guarantee your car will be fixed overnight due to the fact they are busy and with good reason. If you want to be treated like family and have peace of mind knowing your car will be fixed perfectly the first time the choice is easy. FYI: My neighbors and colleagues thought I had bought a new car.

Anonymous User

Sadly I have had my beloved Subaru in the Queen City shop twice in the last year after being hit in the back. Once in August of 2010, and again the 3rd of May 2011. Both times I was treated with respect and my claims and car were handled in a professional manner. The first repair took longer than estimated, but the damage was quite extensive and the insurance company had to authorize for additional charges, and that was not Queen Citys fault. I also found a couple little issues missed when I first picked up the car, and brought it back to the shop. They apologized for missing the issues and got them taken care of quickly. The second repair was done a day earlier than quoted, so I was very happy to hear that so I could stop driving my gas hog of a truck. In all, I have been very happy with both the auto body service and their customer service on both claims. I would recommend Queen City to anyone who loves their car and wants it back better than before the accident. Thank you Queen City!