Gerber Collision & Glass

14955 NE 90th St, Redmond, WA 98052, USA

Address:	14955 NE 90th St, Redmond, WA 98052, USA
Phone:	+1 425-883-8556
Site:	gerbercollision.com
Rating:	3.2
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 24

Reviews 6

Google User

Recently had some minor collision damage repaired by Gerber Collision in Redmond WA because my insurance company had approved them as a provider. I would NEVER use them again or recommend them to anyone. A quick explanation to give you an idea of the extent of damage. Front end damage was from driving at 5mph underneath the rear end of a raised up truck. Truck had no damage, but my car sustained damage from the downward forces of the truck bed which buckled the hood, bent the radiator and tie bar, cracked one head light and front bumper. Air bags did not deploy and there was no fluid leakage. We were able to continue to drive the car. Left the car overnight at Gerber for preliminary evaluation of work and parts needed. Estimate was 25 hours labor. We continued to use the car until the parts were in stock and then we brought the car to the shop so they could begin work. I received very little communication from the company, phone calls were not returned, and finally after 8 business days (64hrs shop time) and a call to the District Manager, I was able to pick up the car. Car was not finished when I arrived so I had to return later in the evening to pick it up (after they had closed). When I arrived I noticed the front bumper and plastic parts in the undercarriage and wheel wells were barely attached, and flopping all over the place. I was able to drive the car home and decided rather than take it in again, I would finish up the work myself. I put in no less than 8 screws that were left out, attaching the bumper and grill, as well as the plastic undercarriage. I also had to finish attaching airbag sensor. I have some mechanical skills, and this was the worst work Ive ever seen. Car is not completely perfect even at this point, but its a Carrolla, not a BMW, so Im not going to worry about the parts that dont completely line up because Im never going back to that shop again. BTW - should you choose to go, you will need the District Managers contact information because youll receive very little contact from the shop itself. I would credit him with helping get my car out of the shop, but unfortunately, not all put together.

Anonymous User

I got into a wreck with a Safeco Insured (their fault). Safeco sent me to Gerber in Redmond. These guys could not get their act together to repair my car. First they told me it would be 4 days to repair unless they found hidden damage. I dropped it off on a Monday and was told to pick it up on Thursday. They call you every Tuesday and Thursday with an update. The Tuesday update (from the manager, Rob) said everything was on track for Thursday. On Thursday I got a call from them and they said no...it will be ready this coming Tuesday. Okay...they warned me this might happen. I can deal with that. On Tuesday I got a call...the car will not be ready until Wednesday. On Wednesday they called to say pick up the car Thursday. On Thursday they called to say Friday everything would be ready. By dumb luck or running out of their nine lives the car actually was ready on Friday...2 weeks after I dropped it off. But the drama does not end there. They did not really inspect the repair too well. The headlight and quarter panel they replaced both had serious gaps compared to the undamaged side of things. This was a pretty obvious defect. How they missed it I do not know. One delay that I was warned about was okay. A second one was pushing things...but a total of 4 delays...and shoddy repairs...I would not recommend them to junk a car let alone repair one. They think that they are going to get the job of fixing their screw up. They are not! I will be taking my car to my preferred repair shop for this one. If you cannot get things done right the first time despite all the delays, why would I give them a chance to fix it a second time?

Dreepto Zaman

This is the worst car repair place I ever been. They dont know what they are doing. They gave me an estimate of 7 days and required 14 days to fix the driver side doors. And after I came back with the car I realized the controls of the door and windows are not working and then cam back the next day to find out they forgot to connect the controls to the power source! And then it failed again after I came back home. Manager Sean either doesnt know about whats going on with your repair or he doesnt care. Then I went to another shop and they fixed the control thing in 15 mins for free and told me Gerber was so careless they didnt even try to find the issue that the cables were disconnecting every time I was opening the door . They never connected the power source correctly after their repair. So if they are so busy not to take care of your car, will you really care to take your car there just to give away your money for more troubles?

Gena Hocevar

I dont normally take the time to write reviews, however, I am compelled to do so about Gerber Collision & Glass. I recently had work done on my new Grand Jeep Cherokee due to an accident. What a stressful situation. Connor, Sergio and the entire team at Gerber took excellent care of me and my car. Their customer service is outstanding along with the craftsmen in the body shop. Everything from dropping off my car to getting my rental was handled so beautifully by Gerber. They are speedy and extremely efficient and pleasant to deal with. I am giving five stars because they truly deserve the accolades and I would not hesitate to recommend them to anyone taking the time to research and read these reviews. Thanks so much Gerber!

Xianghan Wang

Worst auto shop ever. They told me my car can be repaired in 1 week but I waited a whole month. During the last two weeks they keep told me it will be fixed tomorrow. Big liar. When I saw my car after their repair, I noticed there is a gap on the front pillar. They told me that is what it was before I sent them the car. Still liar because the front pillar was gone during my car accident so it is not possible to be "what it is". After I drove my car back, I noticed my window cant auto scroll up. Have to send the car back for another repair. And there is a warning show up saying a bulb didnt work. They cant fix it at all. If you love yourself, dont send yourself to there. seriously.

Irene Amundson

I had a minor incident with my Lexus *cough wasnt my fault* and Shawn was able to fix my baby up in no time. He was professional, cordial, and honest when he gave me his evaluation and opinion about my car. He was patient with my questions and I believe he provides genuine service. He broke down the price, gave me an estimate, and told me when it would be done. I got in and I got out quick. He even called me during the repair process to update me on my car on when it would be finished. Overall, this body shop offers great services. This place is convenient to get to and I am a very satisfied customer. :)