BMW Seattle

Reviews 3

TE

Ted Wang

Worst service I have ever seen. And the worst part of this worst service is this dealer, Shi Shi, took me 1000 USD "good faith deposit". I thought it was some common trick to keep a car in processing and prevent the car from buying by other customer, but later it turned out to be some kind of "proof" I have decided to buy the car and will definitely pay the full amount he provided in an offer! Know what? That was the first time I saw the car! And during the whole process, I havent seen any printed document except a price list! I have seen no agreements, no lemon law, no nothing! While I was naively thinking this dealer has the "3-day-return" policy like other BMW dealers, I have already signed some terms! According to their narrative, I have signed the terms at the end of the meeting! What terms? The longest doc I have seen is a one-sided A4 paper full of numbers! To BMW Seattle, does terms only mean the amount of money you can collect from your customers? I can feel no seriousness of a tens-of-thousands-dollar contract! And he is trying to make the deal definite for a car I only see once stealthly. It is also very coincidental that I contacted him twice, and every time, the car I tried to get was all just sold. And he is always bringing me to some car I havent considered before. Though all other dealers normaly have the car I was looking for, even after a week or so, the "your car has been sold" thing may be a coincidence. It only happened two times before he ask for this "good faith deposit" after all. But do you really believe any professional dealer shows no respect to contracts and customer rights and did this unpurposfully? And one day after, I saw a better deal and try to negotiate the price, but he called back, talked offensively and just hanged up before I could ask any questions. And after I asked him whether he want to continue bargaining or return my money. He replied "what? I dont understand!" I keept pushing, asked series of questions. And I finally got clear that I put something called "good faith deposit" that shows my definite will of buying the car at the full price he offered. This is the first time I see people done sign to show their will, but pay for their will! After more questions and after telling them I have already canceled this check, I finally squeezed out that if I really dont want the car, this money will be returned. I was really glad I paid by check and was able to cancel the check for safty. But I still lose $30 fee. And the manager said "he had no ability refund me." I cannot imagine what would happen if I didnt pushing them to answer or I paid by cash. I also really dont want to think whether this "I dont understand" is a threatening or not! By the way, it took days for them to reply until I became really serious! What worse is that there is no feedback mechenism through out the whole thing! Even their manager, Adam, knows that I am really angry, there is still no channel for me to explain why I was so angry. Instead, he explained for this Shi Shi -- " It is / was / would be totally out of character for him." How bad his employees character this manager is expecting? Isnt this "only-good-to-managers" cheating nature bad enough? Why is he ignoring the true natural that has been revealed in front of a customer? He also considered me as a customer "who changed their mind". What kind of mind could I have before seeing an even formally printed document? What kind of mind can I have by only seeing a car for less than 30 mins? Other dealers normally have their managers contact me and keep track of my feedback from the very starting point they find I may be interested dealing with them. This may be why their workers were so arrogant and aggresive! I feels that this Shi Shi was treating me like an living ATM. And when he found it was not easy to get money out of me, he kicks me to make me spit money! I really feel offensed!

ME

Melroy Machado

I walked in looking for a CPO BMW on a Thursday. I asked for Mark Harrington at the front desk because of all the good reviews I had read on yelp and google reviews. He was available at the moment and I told him what I was looking for and features that were important to me. He showed me the inventory that they held and we test drove two cars. During the test drive he highlighted all the features the cars had and spoke about their differences. We spent 3-4 hours at the dealership just looking at cars and test driving them. He answered all the questions I had during this whole process with a very genuine and frank tone. I had no intention of buying a car that day and just wanted a look around. There was not even the slightest pressure from Mark about purchasing a vehicle that day. All I got was “call me when you are ready to buy one" On Saturday, I called Mark up and asked him to quote me a price for the car (not the MSRP). We went back and forth for a bit and eventually agreed on a price. He asked me to come by Wednesday and pick it up. I got to the dealership on Wednesday. Mark had all the papers ready for me. We first test drove the car, the car was clean from the outside had a little bit of sticky stuff on the inside by the gear box (which we scheduled an appointment for to have it taken out) the car drove well.. He had some papers for me to sign and explained all the documents I was signing. He took me over to the Rachel O’Sulivan, the Financial Manager. She was very helpful in explaining the paper work and made this whole transaction a breeze. She explained all the insurances and warranties clearly. A day later I noticed that there were scratches on the wheels, and the wheels seems like they were spray painted black to cover them up. I emailed Mark right away with the pictures and complained about them and how it was that way at the time of purchase. We scheduled an appointment 2 weeks out to take a look at it. I worked with Andrew Massart (Service advisor) a BMW Seattle. He and Mark worked together and they replaced my wheels and tire for no additional cost. I originally had black rims and they replaced it with silver stock ones with the same style, which I was fine with. They also took care of the stuff on the gear box and fixed some other miscellaneous things. I am driving my car now and definitely love it. At the end of the day I am happy I bought my BMW from BMW Seattle and I am looking forward to continuing working with them.

IR

Irina V. Avdeyeva

I would like to strongly recommend BMW Seattle dealership. Mostly because of their general sales manager London Agrawal who goes thousand of extra miles to make their current or future clients happy. London personally spent 2 months helping me to clean up my Carfax report on my old BMW. Carfax mistakenly set a “total loss” flag on my pre-own certified car. London was able to find all information about this car, investigated what happened with it with Autogroup and proved that it was an operator mistake who set a “total loss” disposition instead of “damage”. By that London saved me about 13,000 dollars on my old car, offered me a good deal on leasing a brand new X5. I can say that London is the most approachable, helpful, carrying general manager I ever worked with. When I had a little local incident of the parking lot and came in stress to the dealership he personally took me to all service crew members to see how big the damage is. How often you get treated with such attention? In addition, I would like to highlight a dignity of the BMW Seattle client advisor Mark Harrington. When I came in 2013 to lease X6, he recommended me to check out a brand new X5. He explained that X6 is way more expensive with old technologies. And X5 just released with a lot of packages and features that I became addicted to :) Mark could easily sell me an old car for higher price but instead he sold me a car that I loved and for way better price. I loved BMW Seattle way more than I loved the one in Bellevue mostly because they did all they could to help me with my old car and because they were honestly offering the best option for me.  I was coming to service my car to Seattle for 3 years though I am living in Bellevue. In addition, many thanks to the most patience service manager Derek Logan who addressed my all requests, questions and concerns! A good acquaintance was a customer of BMW Seattle for 15 years and he recommended me London and Mark. Now I spent 3 years with them. Maybe you also can have a long lasting relationship with this wonderful dealership? : )

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