West Seattle Health Club

2629 SW Andover St, Seattle, WA 98126, USA

Address:	2629 SW Andover St, Seattle, WA 98126, USA
Phone:	+1 206-556-3280
Site:	westseattlehc.com
Rating:	4.1
Working:	5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 7AM–8PM 7AM–8PM

Location

Photos 24

Reviews 9

SpartanTank087

The gym is fine, no complaints there. Just dont expect them to treat you like a loyal customer. Your just a number to them. I signed up for a year membership. Im not financially independent. Im a blue collar girl that happens to think health is an important priority. I moved to Bellingham, so I emailed them to let them know that I wouldnt be RENEWING my membership. I fulfilled my contract with them, but was then told that I had to come in person to sign a form. (Good thing I hadnt moved across the country or I guess they would just keep billing me) So I make a 3 hr drive, with traffic to sign this form that they just wont accept via email. When I get there Im told that I have to pay for a 13th month because they need a 30 day notice before they stop billing you even if youre no longer under contract. I told him that I let them know weeks ago via email that I wouldnt be RENEWING (not canceling). Anyways, putting that aside we move forward, and then Im told that I have to pay my last months bill that day, not on my usual date. Which would have been in a weeks time. I live paycheck to paycheck. I asked to speak with the manager, and the young kid at the front desk tells me thats him. I let him know I live three hours away, and ask if there is any way he can hold on to the signed form and not run it till my usual pay date, because I live far away. He said no can do. So yeah, if you dont mind management jerking you around, and all you want is a gym, reguardless of what they decide to charge you, then this is the place for you.

Michael Scrogan

The gym was alright. Nothing special nothing bad, but the problem I had was with their customer service. I moved, and went to the website to their contact form and let them know I was moving and would like to cancel, so please have someone contact me. Nothing happened but a month later I was billed again, so again I sent in a form and called and left a voicemail. Again no response. So 2 weeks later I call and am told the front desk cant talk to me so they took a message and passed it along. We eventually start a dialog and say that they will accept our current conversation as a 30 days notice even speaking with them even in person isnt an acceptable form of cancelling and I will only be billed one more time. How nice of them right? I had to remind them I already paid my last month when i signed up and it is in my contract. At this point I want to never be billed again and a refund for the month before. They also say they have no record of me ever trying to contact them. So they are either ignoring, not looking, or just cant access the website contact form submits. Basically blaming me for everything and refusing to refund me as well as trying to over bill me. Basically they are telling me that I am wrong in every way and they are doing me a favor to let me cancel but they will bill me again. Terrible experience UPDATE: After All of that and being told I was finally free. They continue to bill me and not answer emails... Lovely.

Robin Ennis-Cantwell

Hands-down the best gym in West Seattle. I was a member for many years, but decided to leave during "the troubles." Have been back for about a year now and can say confidently that they have done a 180 from the previous owner. Its always clean. When things break they are fixed promptly. Classes are varied and for all levels of fitness. They still have a separate workout room for women. I see negative reviews about the friendliness of the front desk staff, but they are always wonderfully kind and welcoming to me and to others I see checking in and out. With the complaints about cancelling memberships, maybe there are some issues but it sure sounds like some people just didnt read their contracts and are now screaming "unfair." The policies are there - if you dont like the policies or dont want to comply with them, dont sign up. Jeeze. Pluses: full size pool, steam room, sauna, hot tub, large locker rooms with many showers (with shampoo, soap, and conditioner), hairdryers, bathing suit dryer, ironing board and iron, towel service (extra one-time charge). Great local business worthy of your support.

Nicole T

Ive been looking for a new gym in the area and compared WS Health Club, 24 hour fitness and LA Fitness. Hands down West Seattle Health Club was the best. The gyms are large and spacious with virtually no wait times for equipment. The pool is large so less chance youll have to share a lane with multiple people. The classes are the biggest highlight - far more offered than any other club. LA fitness has the short term new factor going on as it just opened up, but this gym has more equipment options, including virtual stationary bikes. There is a large rock wall free to use after passing a safety belay check. Customer service has been great. Pleased to have received a discount through my husbands work, so check in with the front desk as they offer some discounts to various groups. There is a lot of space to work out, so If you want to rub shoulders with other people in tighter quarters and go to the gym for more social purposes then the other gyms might be a better suite. If its more about workout options then this gym is far superior.

Sakina Crocker

Total crooks. I signed up with them and they unknowingly put me in a 12 month contract, never asking me what I wanted. I tried to cancel 3 months later and they charge a ridiculous $350 early cancelation fee. I wouldnt ever suggest signing up for a health club that is this sleazy with their members. Make sure to specifically ask for the month to month rate. It is $5 more and worth it to avoid this hassle.

Dave C. Prosser

Since the new ownership this gym has done a complete 180!! The service is exceptional, equipment is brand new and freaking AWESOME. Its never too crowded and theres no wait for machines, the pool area is second to none .... & now with a brand new redone sauna. HUGE pool, and the icing on the cake for me is a kids club which my 5 year old daughter LOVES.. Thanks to all the staff for all they do ...

Paul Rodriguez

BEWARE. I cancelled my membership in April 2016. They continued to try and extract membership fees for multiple months afterwards. The ended up sending me to collections. They made no attempt to assist me with their obvious mistake and told me there was nothing they could do. Horrible customer service. This has happened to other people as well (see other reviews). Stay clear of this place.

Shannon Gallagher

Such a wonderful community of people. Very low pressure to have the perfect body here but great support from other members as well as staff to be healthy! wonderful group classes and lovely lap pool. I have never experienced such a great "neighborhood" community vibe from a gym like I have from WSHC. Highly recommended :)

Jelica Karamelica

This place is pretty basic and clean. Better for individual workouts than group classes. I used to work out at the Community Fitness which specializes in group classes so I have a pretty high expectations when it comes to classes. I hope the gym hires some better instructors.