Tristate Roofing

Reviews 3

BA

Barbie Petty

Unlike the reviews of Mariah Senn and David Schaffer, I am not going to blast a company because of a negative experience. I dont even *have* a purchasers experience with them. I will, however, tell you that my husband and I moved into our new home a little over 2 weeks ago and the former owners, who lived here 7 years, had their windows and roof replaced by Tri State Roofing. I must say these windows are beautiful and work very, very well. While going through the initial inspection, the former owners of our home and my husband and I had a lengthy discussion about the home and we had a good rapport with them through the purchase of this home. That is not the usual process in todays home-buying world. At any rate, the former owners told us about the window replacements and their high recommendations of Tri State Roofing. While the former owners may have chosen to pay a lot more to get their roof and windows done, that was ***their choice*** - and if a person wants to CHOOSE to pay more than others around them, again, that is ***their choice*** - NOT anyone elses choice! We learned today that our neighbor had his roof replaced for $7,000 as opposed to our homes former owners, who had about $23,000 worth of roof replacement and window replacement. The materials used and the labor charged as well as how to compare it to our neighbors work performed and materials/labor charged is almost apples to oranges, since we cannot compare the two, as my husband and I were not the ones to replace the roof/windows here. We have a letter from Tri State Roofing that talks about a lifetime transferable warranty with the windows, which the previous owners left for us. I *will* say that when my husband called the store, they did not seem to have record of the address. There may be a problem in the office, in the way of record keeping, or there may be another document that the previous owners can send to us, which we will find out soon enough when they get back from holiday travels. There is one *last* thing I wish to mention. If you have a complaint and a problem with people and call them and gripe them out, you have to ask yourself why *would* someone hang up on you? Were you being out-and-out ugly at the person on the phone? Were you cussing them out? Were you less than human about how you handled your complaint? If I am the recipient of someone blasting at me through a phone, even as a customer representative that I have been across the years in my previous jobs, I have been told I have the ***right*** to not continue to listen to abuse, politely tell the person who is being abusive that "Maam/Sir, I must tell you I have been given permission to end the call if you continue with this language." And, then, I end the call, as a customer service representative, without further explanation. Thats called "She/he hung up on me!" by a lot of people. If you are a customer service representative, you should know this as a professional! SO - if you have a complaint, AND if the person on the other end of the line is disrespectful to you, then yes, you have a reason to be further dissatisfied; however, if YOU are part of the problem in how you deliver your complaint, then THINK before you start ranting. NO person wants to be ranted at, even if it is legitimate. We have a society that believes they are "entitled," no matter the issue. If your complaint is legitimate, fine; but be humane about it because being a pain in the behind while telling your side of the story is no excuse for abusing the recipient of your complaint. If the person was indeed ugly to you, go into the store and report it, if they dont take your call! But Tri-State did indeed do a very nice job on our roof and windows--I guarantee that!

AV

Avery Johnston

August 2012- Received a flyer on the door - called and scheduled an estimate. Tri State bid was higher than all others but they promised more. 9 weeks after signing contract and still no word from Tri State on install date. Multiple calls to them and finally a call back. Scheduled date in October. Scheduling problems with them pushed install into November. After 11 weeks finally work begins. Day 1 partial tear off, no tarping, rains come and cause damage to gas fireplace, living room floor & carpet. Day 2, inform foreman about damage, final tear off and no protection again - rains come and flood garage. More water damage to drywall, floor, personal belongings. Day 3- finally Tri State has servpro come out, set up eq and dry out everything - for 3 days! Day 5 work on roof - crew quits at noon. Day 6 crew shows up after 11AM, works until 4. Foreman notified of this and crew shows up on day 7 early. Crew removes old vents, lays membrane on plywood sheeting but doesnt fill the old vent holes (8"x8") as promised. Foreman called and shingles removed, holes filled but membrane cut open and then shingles replaced. Day 8 - windy the night before. 2 skylights have roof debris dropping into the rooms and whistling noise from wind - skylights not sealed properly. Foreman notified and crew repairs - sort of! Back deck roofing skipped. Foreman notified and crew made to complete this as well. Day 9 - Foreman contacted but no answer. Returns call later in day and explains he has been releived of duty. Day 10 - crew almost done but roofing debris every where and flashing not complete as promised. Day 11 - shed complete but gutters all full of debris on entire home, nails and trash all around yard. Tri State owner John Hollum and new foreman come to discuss complaints. John is now picking up trash in my yard but not addressing the quality issues. Sept 2014 - Skylights never repaired properly. Leaking! Hired new co to repair correctly. Asked who did roof and laughed at my answer. I was scammed people. Dont make the same mistake!

JO

John Raliegh

TAKE CAUTION... COMPLETELY OVERPRICED. DOOR-TO-DOOR SALES SCHEME. I met with Tri-State Roofing to get a bid for roof replacement on my house. Salesman was knowledgeable and courteous, and referenced solid, reputable roofing material... however they are extremely overpriced. My entire career has been spent procuring and analyzing contractor bids, and these guys are at least 2 times, if not three times too expensive. I have multiple bids for the same scope using the same or similar roofing material and no one is even half of Tri-States price, with one being about 1/3 of the price. Tri-State was going door to door in my neighborhood so I figured it wouldnt hurt to have them get me a number. Unfortunately, I think this company is taking advantage of homeowners with little or no construction knowledge in order to make major profits at the homeowners expense. The salesman I had told me that other roofing contractors were so much lower because they were "fly by night" outfits. He did not know that I have trusted historical relationships with the other companies providing proposals. I wouldnt normally write a review but I was blown away by pricing that was 5-digits higher than any other competitor. I am unfamiliar with the level of quality/ service provided by Tri-State and it may be incredible, but I would highly, highly encourage anyone considering these guys to get at least two competitive bids. Tri-State will offer a discount if you sign on the day they come out to do the proposal so it would be advantageous to do your homework before hand, and have at least one trusted price from somewhere else.

Other organizations