Valentine Roofing
| Address: | 2401 N Northlake Way, Seattle, WA 98103, USA |
| Phone: | +1 206-575-7656 |
| Site: | valentineroof.com |
| Rating: | 4.6 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–3PM Closed Closed |
Location
Photos 1
Reviews 5
JU
Justin Dempsey-Chiam
When soliciting bids for a new roof, Valentine Roofing (notably, John Anderson) had the most buttoned-up pitch. They were not going to be the cheapest bid, but pitched the best service/install (all employees are W-9, ie arent picked up at Home Depot parking lot, etc.). Having had bad experiences with the integrity of contractors in the past, I was willing to pay more for quality service and honesty. I met with John in January of 2015 and after reviewing options/bids and a forecasted March install, sent in my 10% deposit cheque. Once they got 10%-down, I didnt hear from them for weeks. Everyones busy, I get that, but usually when you cash a cheque to schedule an install appointment, you follow-up with your customer. Once I was able to get ahold of Valentine Roofing, the earliest install was May. Not a quick turnaround. That lapse in service wouldve been acceptable if everything else went smoothly. Come install date the roofers arrive, very professional and accommodating. They demod the roof and Stoneway roofing dropped off supplies via a crane-truck. I had told John Anderson during his pitch that a prior experience with another roofer in Skagit County resulted in paying for a certain quality of shingle while they had tried to install a cheaper version. I told him part of the reason I was going with a higher bid was because I trusted that Valentine would not try to play me like that. Well, materials dropped off, I check to make sure I got the CertainTeed Landmark Premium with Mountain Ridge that I was paying for. Instead, on my roof was CertainTeed Landmark Pro, a cheaper option. I called John and asked why this happened and he blamed Stoneway Roofing (supply company) for the mix-up. Heres why I dont believe him or Valentine Roofing - the Landmark Pro option didnt come with Mountain Ridge as one of Valentines options. But, with the Landmark Pro, they delivered Mountain Ridge, clearly trying to install a cheaper shingle than I was paying for. The best part of all of this is the dumpster was delivered after the delivery of the incorrect materials, so when the truck came back to remove the Landmark Pro and deliver the Landmark Premium, the crane couldnt reach the roof. So, they spent half-a-day sourcing a truck large enough to do-so, pushing completion into a 3rd day. That was mild solace for being lied to. Once Valentine was called on their bs, the crew that installed/cleaned-up did a fantastic job. I would hire them directly, if I could. Finally, to add insult to injury, we were told the dumpster would be removed the day after the roof was completed. That didnt happen, so we had a dumpster in front of our driveway for a weekend. Valentine blamed the dumpster-company, saying it was out of their hands. Moral of this story is: Valentine has a good crew that knows how to put on a roof. And John Anderson is a great frontman for them. But, you gotta protect yourself and against these guys who operate with zero integrity, as they know theyre not going to get you back as a customer for 20-25 years, so why not try to scam a little more margin out of you?
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Karen Xuan
This roofing company changed my roof repair appointment without telling me. I couldnt believe this is happening right now with this roofer who claims in their ad they are the best roofer in West Washington. Four days before scheduled repair, I got a voice message from this roofing company saying the weather forecast didnt look good on the day of scheduled repair for my rental property. They would be watching out for the weather. One day before the scheduled appointment, when I called them trying to confirm the cloudy weather on the scheduled day looks great and that we should be to have the job done on time, I was told that I was already bumped to three days later not because of the weather, but because some other job was bumped to my day. When I insisted that the reasonable thing to do is to bump the other job to three days later instead of mine being bumped, I was told my only option other than being bumped is to cancel the job entirely. It is Denise that kept interrupting me on the phone and offered me this unfair, unreasonable and most rude solution. I have a tenant to coordinate the repair time with. The funny part is I called them to find out that I was bumped right before they closed their business that day, one day before the scheduled appointment. If I had not called, I could have waited at the house on the scheduled day for nobody. Worst company to work with. Has no respect of customer.
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Gina Caples
Valentine Roofing just completed installation of a composite roof at our home on Queen Anne. I really was dreading the experience of having a roof installed for many reasons: 1. I thought it would be extremely expensive. 2. I was worried that my landscaping would be ruined. 3. I thought that because our house is situated on a hill with poor access, the roofers would have a difficult time getting supplies up and the old roof down. I shouldnt have worried. The roofing materials were delivered the day before the installation by Stoneway Roofing Supply. I thought they would have to carry all of it up our many steps and put it all over my garden area. I couldnt believe it when I saw them lift it with a crane and set it all right on the roof. They had a 63 foot arm on the crane, and it just made it from the street to my roof. The next day 5 roofers arrived, and worked steadily for the next 2 days until the roof was complete, and everything was cleaned up perfectly. They even raked out all my flower beds to make sure there were no old shingles left behind. Out of all my hundreds of plants and flowers, only 2 lilies were snapped off. We had gotten 3 bids before we hired Valentine. The presentation by Kes was the most professional, and the price was better than both other companies. I would definitely recommend Valentine Roofing to my friends and neighbors.
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Jeana Kumar
I am really happy with the service I received from Valentine Roofing. They repaired two leak areas in my roof. Our roofer, Chuck, was an absolute expert and extremely professional. He did a great job communicating with us about when he would be working. One evening he worked into the dark of night! The customer service has also been very good. Shameka scheduled our work without any problems or delays, and I got a call the day before the work began to ensure that theyd be coming. The estimate was exactly what I paid even though Chuck found some rot where we didnt expect it. He found a way to mitigate the costs. Our experience was that this was a very honest company that communicates often and well. While I hope we dont need roof repairs again any time soon, if I do I will call Valentine Roofing, and especially Chuck, to do the job.
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Roger W
We wholeheartedly recommend Valentine Roofing. We had a shake roof removal and replaced with composition. We could not be more pleased with the job and the price. Valentine was several thousand dollars less than the other contractors we contacted. The competition offered a thinner plywood, (3/8 vs ½ inch) lesser quality underlayment (thinner) and a lesser quality shingle. Valentines professionalism showed thought the entire process, from initial contact to follow up after the roof replacement. There were no surprises, we told them what we would like and they told us how those expectations are met. If nothing else, do like their commercial says, get three bids and make sure Valentine is one of them. The bid is free and unlike many other contractors, they will call you back.