Cascadia Cremation & Burial
| Address: | 6303 E 18th St # A, Vancouver, WA 98661, USA |
| Phone: | +1 360-213-2060 |
| Site: | cascadiacremation.com |
| Rating: | 4.5 |
Location
Photos 1
Reviews 8
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Andrea Lathrop
We contacted Cascadia on a Monday regarding cremating our mother. During the initial visit, Jim talked a big game about how he can usually get things done in 2-3 days and how he knows people at the hospital and that he would take care of everything, so we wrote the check and felt good about things. Days went by and we never heard from him again. Finally Friday afternoon rolls around and we still havent heard anything, so we call him to find out what is going on. Come to find out that the death certificate hasnt even been signed yet by the hospital and if he doesnt get it back within and hour and a half nothing could be done until the following TUESDAY because Monday happened to be a holiday. When my husband questioned him as to why he didnt follow up sooner with the hospital after the promised 2-3 days went by or give us a call to let us know of the hold up, he became confrontational and yelled at my husband about how "it was out of his hands". UNACCEPTABLE. So WE end up calling around the hospital to facilitate getting the certificate signed in order for her to be cremated and for us to get her ashes back in time for the scheduled memorial service. Isnt that kind of follow up what we were paying him to do?? We did get the certificate signed in time, thanks to the leg work done by my husband, who is grieving the loss of his mother, so this was a lot of unnecessary and unneeded stress. Then Jim tells us that we can pick up the ashes anytime on Sunday after 10am, and that no appointment would be necessary, and to just stop by. On Sunday morning, we arrived to their facility a little after 11am to pick up my mother in laws remains, only to find the place locked up and dark. When we called the number on the door to try to have someone come let us in, Jim again became argumentative telling my husband that he told him to come on Monday and that "he knows what he said" NOT "Im sorry for the miscommunication" or something like that. Needless to say, this companys lack of follow through and HORRIBLE customer service has left us very dissatisfied. So do yourself a favor, if you are already going through what is one of the toughest things in life to deal with in grieving the loss of a loved one, DO NOT put yourself through further stress and heartache by trying to do business with these people.
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Surf Dog
Fantastic experience. Jim and John are caring, professional and very reasonably priced. Some very good friends of mine recently used them and they were extremely nice and understanding. I am in the funeral profession in another state, so I know what I am talking about when I say they are the best. I highly recommend them.
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Lise Jakobsen
The service Cascadia Cremation provided me during a difficult time was better than I could have hoped for. They are kind and compassionate. They provided the services needed in a very timely manner. I could not have been more pleased with everything. Thank you John and all the staff at Cascadia.
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Anonymous User
They are very professional, responsive and helped us work through a few special circumstances our family had to deal with. We really appreciated the level and quality of help. Thank you Jim for the excellent service. I believe they really do have the best prices in town.
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Sherri Whiteman
Cascadia Cremation provided us amazing service during one of lifes most difficult times. Every Interaction was caring and handled with complete professionalism. My family and I highly recommend their company.
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TheFlavsta O
Very professional and helpful. Didnt take any action until he had all his questions answered so he could do everything according to our requirements. Thank you!
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Michael Wilson
They were very professional and easy to work with. Their rates are the best in town.
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Rene Smythe
They were compassionate and timely. Made a difficult time easier.