U-Haul Moving & Storage of Eastside
| Address: | 22 Atlas Ct, Madison, WI 53714, USA |
| Phone: | +1 608-221-4277 |
| Site: | uhaul.com |
| Rating: | 2.8 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 4
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Navarre Simpson
Online system reservation is pure garbage and created this dilemma. We reserved and paid for a storage unit one month ( about $65-68/month) prior to May via online. Then on the day of move in, the storage unit had someone elses name on it and I found out that the online reservation was based only on availability and did not guarantee reservation. This shocked and pissed me because I had movers paid by the hour and another room had to be found and reserved at the front desk (for $80 - $85/month). The employee that was assisting me had no idea what he was doing and placed my name in another storage unit that said was available in the computer system. He took his sweet time figuring this out despite him knowing that movers were waiting on me. I paid for the storage unit and then he decides to check it out. He found out that the storage unit was already taken. He went back to find another room for the same pricing. He told the movers and not me what the new room number was. This whole process took an unnecessary hour which 30 minutes of it was added to the movers bill. Now three months later, I came back to find out the incompetent employee did not switch my name over to the new number. I didnt write down the number because I was way more concerned with getting the movers out of there so I wont run up the bill any further, and I completely forgot to write it down. SO my new storage number was not on record so I had to find it another way. Luckily I have great spatial awareness and I retraced my steps back to my storage unit. I used my key for my lock AND IT DIDNT WORK. I thought I made a mistake and then used the key on every single lock and none of them opened. Then I decided to go back to the first storage unit that I tried and have my father pull the under part so I can peek inside and YES I FOUND MY STUFF. MY KEY DIDN"T WORK BECAUSE A UHAUL LOCK WAS ON IT. I had a brinks lock. UHAUL has a POLICY that states they are NOT authorized to TAKE OFF ANY LOCKS regardless of the situation even if no name was in a unit. THAT WAS A LIE because my lock was replaced with a Uhaul lock. AN EMPLOYEE BROKE MY LOCK TO FIND STUFF IN IT AND PUTS A UHAUL LOCK ON IT AND ABSOLUTELY NONE OF THIS WAS ON RECORD. And of course not because its against policy to do so. Luckily nothing was stolen but the competent employee that was helpful said we had to get a locksmith to get the lock off and the next day I was more calmed and able to recall all the events and explained everything and they ran to that lock to take it off ASAP. TL DR; Online reservation doesnt mean you reserve it despite paying for it. I was placed in a unit that was already taken and then moved to an empty one. Three Months later, I find out the incompetent employee didnt put my name on the new empty unit so I had to find it manually. My Brinks lock was taken off and replaced with a UHAUL lock instead DESPITE it being against policy. It was incredibly stressful because I seriously thought I had lost all of my belongings. Also the incompetent employee wasnt seen at all during moving out of the unit, and the other employees were helpful and I really wished they were the ones helping me during move in day. I am keeping it one star instead of two (not all the employees were bad just one seriously bad one) because that was too traumatic for me and my family. Im never going there again.
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Jeff Jackson
Ok so I have a storage unit with uhaul. I paid with a credit card for my first payment. Yes my payment is due however my pay day is FRIDAY!!!!! Someone has illegally used my credit card information to run a transaction WITHOUT MY CONSENT for an automatic payment. This has caused my account to go into the NEGATIVE!!!!! I called customer service and was told by sherry who is the representative that I AM NOT set up on autopay. So please someone explain to me what gives them the right to authorize transactions on my personal account WITHOUT my consent???? Yes Im extremely pissed off!!!!!! ***UPDATE*** This is the second consecutive month I have had an issue with you people STEALING my money!!!!! Thats right I paid my bill yesterday using my bank card on file. After checking accounts it seems uhaul has once again taken it upon themselves to ILLEGALLY automatically draft a second payment from another account I had previously made a payment with. I HAVE NEVER AUTHORIZED AUTOPAY WITH ANY ACCOUNT OR CARD YOU PEOPLE HAVE ON FILE!!!!!!! what part of illegal do you people not understand??? Looks like it may be time for legal action on this matter. I thought this issue had been fixed since I confirmed there is no authorization for auto draft to pay my account. This was confirmed just last month with your management!!!!!! I promise you next month will be different because I will no longer have a storage unit with uhaul and will NEVER use your services again and will HIGHLY discourage everyone I know not to use your services either. COMPLETELY UNACCEPTABLE. UNPROFESSIONAL. THEIFS!!!!!!!
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Gianna
On 8/24, I scheduled a hitch installation via their website for 9/9. I was told to accommodate a three hour window for service that day. Today, 8/30 - 6 days later, I receive a call that the store does not have sufficient staff to accommodate my order (theres one guy that works Saturdays apparently and he has decided not to schedule himself that day). The gentleman said I could switch to 9/2 or another Saturday, but that I would have to drop off my car in the morning with no three-hour window or guarantee of any pick up time, because he has to do the installation and help customers at the same time, being the only person scheduled. A) It should not have taken him 6 days to respond that he could not complete the work promised on the day I had scheduled. I had already made arrangements - cancelling plans and scheduling rides. B) Their website should not allow scheduling on a day that the store is clearly understaffed and cannot accommodate customers, or there needs to be a change made to the stores staffing to allow for meeting of their commitments. I told the guy to cancel the order, and he said they would, but as of two days later I still have not received a refund. I also tried to reach out to Uhaul customer service to see if I could address my concerns and find another location that could better accommodate my order, but they have not responded. I will find a different company to do this work and I will no longer be using Uhaul for any reason.
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Stew Price
I had scheduled a hitch installation for Saturday morning. When I get there, the first thing I hear is, "I dont know if we can do that today." I explained that I had an appointment. Then I hear a bunch of whining about having only one person who is behind on another job and needs 30 minutes to finish. I said okay. Thats not what he wanted to hear. He goes on to say how long its going to take. I say okay. He says Im not sure what youre expecting this to take. I said, "Well, I scheduled an appointment for 10:45 and I expected it to start now and to take a couple of hours." He gets very terse and says they are not supposed to do hitches on Saturdays, Sundays or holidays." Then I explained that its not my fault -- U-Haul scheduled it. Then I hear that "corporate" is supposed to know, blah blah. So then I asked him to make sure that the hitch is there (so I dont wait to hear bad news later). He acts put out, then walks to the service bay and I wait outside the door. He walks out and doesnt even really look at me but says, "Yeah its right there on the shelf" as we walks past. I then went out to my car and drove away. I get home and hear an answering machine message that was left at 10:30 which didnt help because it took me 35 minutes to get there. Major attitude at this place.