U-Haul Moving & Storage at Capitol Dr
| Address: | 505 E Capitol Dr, Milwaukee, WI 53212, USA |
| Phone: | +1 414-963-8716 |
| Site: | uhaul.com |
| Rating: | 3.5 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 10
MA
Matt Collins
I had reserved a 26 Uhaul and they called and said the people before me refused to return it on time, so instead the only truck they were able to give me was a 10 Uhaul and a 6x12 pull behind van trailer.. I was told the only 26 Uhaul available was over 90 miles away. The 10 truck and the trailer was half the total cubic footage of the 26 Uhaul. I had to pick up the 10 truck in Pewaukee which was 45 minutes away from my place and had to pick up the trailer at a different location. Every person in line had a problem with their reservation and I didnt see a single happy face. The 26 would of been $150, I ended up paying $200 for the 10 truck and the van trailer. We filled up both the truck and the trailer and didnt have nearly enough room to move all of our stuff. We couldnt take multiple trips as our move out date was the 31st and we couldnt move in until noon on the 1st. I had to call and try to find another 6x12 trailer to pull behind my truck which cost me another $98 and had to pick it up at a third location 20 minutes away. I talked to a manager at this location and wanted a discount because I had to pay $150 dollars more than I was supposed to and wasted over 3 hours of the move out day driving around to pick up all the different trucks and trailers, he refused to give me a discount. When drop off time came I was scheduled to drop off the 10 truck and trailer at one location and the other trailer at a second location 30 minutes away from each other. The Uhaul rep scheduled me at a drop off location that didnt exist yet… the gas station clerk said they were in the works of constructing it and didnt know why they were in the system. I had to call Uhaul back and was able to get me the same drop off location near Brookfield for the truck and trailers after a 20-30 minute wait on hold. This location was a lot nicer and better than the other three locations I had to drive too… it probably seemed nicer because I didnt have to go inside and wait in line. The drop off was the best the part of the whole ordeal because I was finally done with Uhaul… Lets just say I will not be using Uhaul again. Expect to be disappointed every time, Ive never had a smooth move with them.
ER
Erik Mickelson
Reserved online, showed up to get the truck and surprise surprise, they had it ready!! I returned with the same amount of gas they told me to (they were very clear about that). I didnt damage the car and they didnt report any mysterious damage. Drop off was a breeze, even though they were closed they said to park in the marked line behind the other trucks and put the keys in the front slot box. My only complaint is that parking is confusing if you do not get dropped off and have to leave your car there while you use your truck. You have to park behind some warehouse that doesnt even seem like its U Hauls property. (Its behind a large antenna). The area is not a nice area and to pick up my car at 9pm when its dark out in some sketch parking lot sounds like a recipe for a car jacking. I didnt have any issues but they seriously need to fix that. Otherwise I had a positive experience.
HA
hatim badani
I will never get any service done from this place, they installed my trailer hitch wrong ,it took 5 hours to install it on a Dodge caravan van most popular van in America wires were installed wrong. luckily we didnt get into an accident. My muffler is hanging and hitting the hitch because they broke the bolt on it. Now I will have to waste more time to get it uninstall and take it to a professional. Can you believe they do this for a living. oh there warranty says you can take it to any uhaul for service thats also a lie because i keep getting sent back to the east capital location. By the way zero stars i had to put one star otherwise it doesnt let you post the review
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Loren Griffith
Very helpful and nice. Let me wait there with my car when I had a flat. Helped me pick out boxes and load them into my car. Update: last time I was here I needed book boxes. I had a fairly detailed conversation about how difficult it was too find them and that I had a long drive just to get them. Im an older female and cant move larger boxes. So I *thought* I purchased book boxes. They were put into my car. IMAGINE MY SURPRISE WHEN I ARRIVED AT MY DESTINATION AND FOUND THE !SMALL! BOXES. I was dumbfounded and had to hire someone to move my boxes. I was 3 hours away and there were no local boxes. Long story short: order your boxes delivered directly from uhaul.
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dbm matthews
I was grossly overcharged for mileage after being told I had a full tank and had to return a full tank, well before I left I checked the fuel and it was not full. They attempted to charge me 42.00 instead of 29.00 and I had to bring this to their attention. Also, when I checked my credit card, I was billed at 242.00 instead of the 4 hor rate of 19.99. I demanded an adjustment and pproff that they adjusted it. I am glad I ran it as credit and will follow up with my bank because I have a pending charge of 210.00 more than I should. BTW no apologiy was offered.
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belzar lahey
AVOID AT ALL COSTS. Employees are lazy and rude. Employee told me there were no trucks available for a future date, and refused to call or check other locations for availability. Furthermore, I was quite literally SHAMED for the sin of wanting a moving truck on **GASP** the FIRST OF THE MONTH. I was reminded of this fact at least 3 times, to the point where it seemed like she was annoyed that I wanted a truck on a busy day. Never again, do not go here unless you want to be talked down to and have your time wasted. Employees name was CARMEN.
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paul oliver
Terrible service. I tried to get a hitch installed on my sub are forester. The first person I talked to had to keep putting the phone down to ask another coworker how to do his job. Then the second person I talked too couldnt give me a full quote because she didnt know how. When I asked to talk to someone who did she hung up on me. Never going to this place.
EM
Emily Flasch
Love the employee work force, relates to customers problems and are willing to help you out. On the other hand, the gm Baki has his head so far up his ass that he wont give two shits about the customer or the employees. Not impressed with the over all management but the employees kept their heads straight. t.
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Shelley Lamoreaux
When parts for my hitch install took a turn for the worst, the installer, Durrell, took matters in his own hands and worked to find the parts and finish the job. Durrell kept me updated and was very professional. Thank you for going above and beyond!!
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Shea B
friendly staff, they helped me drop off the car tow dolly I rented as I went and unloaded my truck and allowed me to leave my car there so I would have a ride when I dropped off the truck.