The Computer Crew

Reviews 3

JA

Jamal Jamal

Leaving reviews is time consuming, but I gots time today. On Saturday 9/10/16, I take my laptop to The Computer "Crew" (I have crew in hyphens because Ive only seen 2 workers there out of all the times Ive been there) and I tell her that I "dropped" my laptop due to the fact that it looked like it had been dropped (I ripped the screws out where the screen is held in place trying to change out the screen myself because thats what I originally thought the issue was and I couldnt close it back properly, the bezel around the screen wasnt snapped in all the way). I tell her about the white screen I am experiencing (Screen was displaying blank white) and that I know exactly what the issue is and how to fix it which is to change out the video screen cable. She tells me well we are going to run a diagnosis test on it just to make sure there are no other issues, but if it turns out it is the video screen cable, we will call you to get approval before making repairs and the cost of the cable and labor will be deducted from the $ 50 diagnosis fee. She has me signed something stating this and also sign something asking me if I wanted my hard drive backed up to which I marked yes. She stated I had to pay the $ 50 up front, which I did. She tells me she will give me a call by the end of the day after the diagnosis has been ran. Received no call by the end of the day. Received no call on Monday 9/12. I eventually got tired of waiting and called her on Tuesday 9/13 to inquire about my laptop issue. She tells me she is waiting to here back from someone about the price of a part and that she would call me back by noon. She called me back at 2:30 (shocker) to tell me that not only was my video screen cable bad which would cost $ 55 for just the part PLUS the cost of labor, but that my hard drive was also damaged during the "drop." She then tells me to fix the entire laptop, I was looking at over $ 800. I knew something was up as soon as she said my hard drive was damaged during the "drop." Remember, I never dropped my laptop, I just told her I did. Not to mention, I had been using my laptop via an HDMI connection to my LCD television since my screen issue (2 weeks), including the morning of 9/10/16. Nothing was wrong with my hard drive before handing it over to The Computer Crew. I decline the "repairs" and requested to pick up my laptop. I pick up my laptop and now something funny is happening, my files are literally deleting themselves. I had to do a complete hard drive wipe and set my laptop back to its factory condition (this fixed the hard drive problem but now all my files and documents are history). I ordered an video screen cable on Amazon for TEN DOLLARS and took it to Computer Resource on 9/17/16 who installed it in 3 hours for $ 50 which fixed my screen issue (they dont charge a "diagnosis" fee either). I called The Computer Crew on on 9/21/16 to retrieve my hard drive info that they backed up and she tells me they have it and I need to bring something in to copy it to. I ordered an SD card on Amazon which can hold the amount of GBs needed and take it to her on 9/24/16. Not once has she mentioned anything about paying to retrieve my hard drive information. She tells me she will call me when its ready (lies). I call her on 9/26 and 9/27 to see if its ready and on 9/27 she says "Oh let me go check, it just finished, its ready." I go to pick up my SD card and she has a paper saying I owe her $ 200 for her labor. R U SERIOUS, WHAT LABOR??? I tell her I had no idea I would have to pay to retrieve my backed up information and she tells me she told me over the phone and it was a verbal agreement and that I must have forgot. LIESSSSS. I tell her Im not paying $ 200 for backed up information and she tells me she will delete the information off my SD card before she gives it to me, which she did. Had I did my due diligence, I would have read the actual Google reviews as well as Yelp and the BBB complaints and not just focused on the 4.3 stars. I look forward to that womans response/lies to my review.

RA

Rachel Stoutamire

Hands down, the best computer repair service in the area. Mrs. Kristina and her crew are the best. I have the absolute worse luck with computers (which is why I no longer borrow friends laptops or rent to own them lol), and The Computer Crew saved me! The first laptop I needed fixing, fell off the top shelf of my closet and caused the WLAN cable or something like that, to snap, which made the laptop unable to connect wirelessly. This was a laptop that I was renting to own through Aarons. After the diagnosis, Mrs. Kristina indicated that the laptop had viruses in addition to the broken WLAN cable (or whatever it was called lol) They removed the viruses for me but, she indicated that I would come out cheaper paying Aarons for the full price of the laptop rather than paying the Computer Crew to fix the issues. To me, that shows that Mrs. Kristina isnt all about the money. Of course as a business, she and her colleagues/business partner have to make money; however, she also has a good heart and is concerned about what is in the best interest of the customer as well. Furthermore, the 2nd laptop I had issues with, was a laptop I borrowed from a friend, and my daughter accidentally cracked the LCD. Mrs. Kristina and her crew fixed the laptop in a very timely manner and when I received it back, it looked as if nothing had ever happened to it. My friend was very pleased to have her laptop back in the condition that it was given to me. I would recommend Computer Crew over Best Buys Geek Squad any day (no offense). The Computer Crew charges only $50 for the diagnostic fee AND it goes towards the repair of the computer. If anyone has had a bad experience with the Computer Crew, I can only believe that it just had to be something wrong with the customer and/or their device was just completely or nearly irreparable despite the Computer Crews attemmpts. When/If I have computer issues in the future, The Computer Crew will ALWAYS be my first and ONLY stop. Mrs. Kristina is the absolute best, and as a frequent customer myself, I can honestly say that she makes me feel like more than a customer. She makes me feel like family.

DR

Dr. Annamalai Nadarajan

The people here dont Know anything about computers. I took my apple laptop on Saturday March 4th 2017, with a booting problem. The Manager Katrina spoke nicely, ( thats what I thought, at that time ) and said 50 dollars for the diagnostics and may be up to 150 dollars to reinstall osx, and said she would call monday with the exact quote on March 6 th 2017. I did not receive any calls until 11:30 AM, hence I called at 11:55 AM, 1:30 PM and 3:13 PM and she said she is running the diagnostics every time I called and said she would call me in a few minutes. I told my wife to go at 5 PM and ask her what is going on and she told my wife that the mother board is gone and would be very expensive to repair and my wife asked for the computer and she brought the computer home. It is now 8:41 PM and I am typing on the very same computer. What did I do then: I called my son, and he helped to install the OS X operating system and is working fine. Lesson Learned: These people tried to rip me off, dont know any thing about computer, By the way, I saw some fish tanks in this store and they should sell fish instead of telling people that they know about computers. I DO NOT RECOMMEND THIS PLACE TO ANYONE ANNAMALAI NADARAJAN

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