Firestone Complete Auto Care

7035 Eastchase Pkwy, Montgomery, AL 36117, USA

Address:	7035 Eastchase Pkwy, Montgomery, AL 36117, USA
Phone:	+1 334-229-9894
Site:	firestonecompleteautocare.com
Rating:	2.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 26

Reviews 10

David Moreno

Me and my fiance attempted to use Firestones services for far too long. We had service done by them for more than a year, on a regular basis. Every single job they did was rushed with no attention to detail. All jobs where either incomplete, or severely incorrectly done. Here are some examples: -Broke the AC drainage and left it draining at the drivers feet. - Always left any extra trash or smudges from work on the car. - Over inflated the tires by more than 33% on multiple occasions. - Sold me old bent rims as replacement for bent rims. Had to come back with complaints about a steering wheel shim multiple times before they realized what was done wrong. -Forgot to balance said new wheels, leading to further wastes of time and extra work for no reason. -Forgot to torque my battery terminal, causing me to get locked out of my car due to having no power after driving to work. I only have a key fab for this vehicle. -Attempted to sell my fiance a tune up after previously selling her one. This raises suspicions of whether they did the first one. -Did not remember to reset my oil time. If I could give 0 stars, this would be a zero. Never trust your car to these guys, theyre rushed, and do not do the job right. They forget parts of the job, and end up doing massive amounts of work just to fix all the messed up rush jobs that come back.

Chinh Phan

I dont use firestone as a service station bc i heard so many bad experiences from other people. Our tire happened to be flat on the highway and this station elwas the closest one. The worst experience I have ever had at a tire station. Our car needs a small repair due to the nail hole. The guy named Bryan told us to wait an hour before our car can be brought in to the garage. After waiting an hour and half, he told us there is a car being done and a car in front of us. That is totally ridiculous. I feel like he is discriminating because there were cars came in after us and get to be fixed before us. Not to mention, I told him I am on a 12-hr trip from New Orleans to North Carolina, trying to get home. This firestone is such a waste of time and the service is terrible, unfriendly, rude, and discriminating. I will never go to a firestone ever again.

Terry Brelsford

These folks went WAY out of their way to help me. I developed a huge spot on a tire that was a blowout waiting to happen. The fact that it was the inner rear tire on a class C motorhome didnt faze them, even though they were worried about having a jack that would lift it. The RV would not fit in any of their bays so they had me pull up on the concrete apron alongside the building blocking several of their bays. Their biggest jack did lift it, and they got the tire off and replaced with an affordable tire. Seeing the bad tire was a shock, it had a huge bubble in the tread. If it had blown out it would have caused serious damage. The manager was great, and personally saw to finding a way to get the job done. When it comes to tires, these folks get 5 stars!

Greg Hardy

Took my Jeep in for a tire rotation and oil change. Before they started the work the tech told me I was leaking transmission fluid, leaking oil and my tie rods were shot. I was given an estimate of $1,980 to fix these things. Being suspicious I decided to wait a day before committing. (I never got the oil change or tire rotation). I took my Jeep by ATCO transmission on the by pass and was told there was nothing wrong with my Jeep. That the moisture seen on the engine block was expected with any 200,000 mile vehicle and my tie rods were fine Firestone was going to take advantage of me for store profit. I ought to complain to the State Attorney General. What they are doing in unethical and against the law.

Paulette Risco

Went for tire rotation, break check, oil change etc. was told there were 4-5 in front of me but theyd have my car up in an hour and call me with what was up. Three hours later, my car was still not up. 5 1/2 hours later Im still there. Although, at this point every 20 minutes the guy tells me my car is almost finished. Finally pop off at the guy because Ive missed an event with my GF and my car was down in 10 minutes. Im still having problems with my brakes. Called the 1-800 number to complain and was told a regional manager would call me in 48 hours. 10 DAYS later he calls and could not have been less interested in my problem. Screw this place and screw corporate America.

Alan Parker

Love this place but, for some reason when I called and tried to get an appointment to get two new tires on my car, Tommy Gibson the store manager kept hanging up on me. I called 4 times and we would talk a little bit and then he would hang up on me. Ive never had a problem with him before and have been a family friend for years. I understand hes going through some tough family times but he should not take that out on potential customers. If you ever go here make sure you DO NOT get Tommy Gibson to help you. Firestone lost my business today.. Too bad.

John Sweet

Came in to have my window fixed, upon inspecting the window I saw the tint was scratched. One of the Staff tried to say that due to being after market tint they were not liable. He then tried to explain that it could of been damaged when the window broke but it seemed he was trying to move me along and get on with his job, on top of that the window shakes when you roll it down. The quality of the job is sub-par. Overall I would not recommend their auto care to anyone, convince doesnt out way quality folks!

Riley Coyote

Have had a really crappy alignment job done there, to the point where the custom suspension parts on my car could have failed catastrophically. And they broke my door handle off the last time I went to get an oil change. Replaced it at no charge but they broke the mechanism that lets the door unlock. Had to go back the same day to get it fixed, and the fix only lasted two days. Waste of my time. My point still stands about Jacob being awesome, though. Seems to be the only good tech there.

Alana Wood

We have taken two of our teenage sons vehicles to East Chase Firestone location for over a year. We have had routine maintenance, bought tires, as well as trouble shooting on one vehicle. This vehicle required more than one visit. They were determined to get to the cause of our problem. We have been very pleased with the manager, sales, service and technicians. Everyone we have dealt with has been helpful and knowledgeable.

David Cho

Made an appointment for a tire rotation at 4:00pm. They finally decide to lift the car at around 5:00pm and it takes them like 30 minutes to actually do the job so thats about an hour and a half of my life Im never getting back. Making an appointment makes no difference, service is mediocre and isnt worth waiting this long for. There are plenty of other places that can rotate a set of tires in a reasonable amount of time.