Pep Boys Auto Parts & Service

1515 Eastern Blvd, Montgomery, AL 36117, USA

Address:	1515 Eastern Blvd, Montgomery, AL 36117, USA
Phone:	+1 334-309-3003
Site:	storelocator.pepboys.com
Rating:	2.9
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 100

Reviews 4

Young Lee

I took my 2010 Toyota Camry to the Pep Boys located at 1515 Eastern Blvd, Montgomery, AL 36117, for an oil and filter change on 11-23-15. At that time, there was no problem with my Camry that I was aware of. The mechanics at the above Pep Boys changed the oil and filter, as requested. I took the Camry back to the same Pep Boys shop for another oil and filter change on 01-09-16. When the mechanic completed the service, he advised me at that time that he could only change the oil, as he was not able to take the filter off to replace it. At the time, I thought this would not be a big problem, and I would be able to have both the oil and filter replaced on the next visit. Note that I have never had a problem with changing the oil and filter on any of my other cars, until I took this Camry to the Pep Boys, listed above. But, when I visited the same Pep Boys on 02-14-16, the mechanic advised me that the he was not able to change the oil filter. They only changed the oil, and the same filter was still on the car. So, I brought my car to a Toyota Dealer Shop. The Toyota Dealer advised that the oil filter is over-tightened, and that they dont want to try to take the filter off because they did not want to be responsible if it broke while taking the oil filter off. I went back to the same Pep Boys shop again on 02-21-16, and I advised them that I had my oil and filter changed at that shop last November, and their mechanic over-tightened the oil filter. I advised them that I want their shop to solve this problem. The shop manager said, "We didnt change the oil filter." I said, "The mechanic on the receipt from November should be able to remember changing both the oil and filter. The receipt was documented that they changed both the oil and filter." She said that the mechanic from November no longer worked there. I advised that the mechanic from the January visit should be able to remember. She said that the mechanic from January also no longer worked there. I was very uncomfortable with that answer. I asked her, "So, the receipt of the visit in November is wrong, as they charged me for both the oil and the filter change." Note that this Pep Boys mechanics are the only ones that have touched the oil and filter since I purchased this car. The Mechanic on the receipt of November said, "The mechanic recommended synthetic oil but customer requested conventional oil change." There was NO mention of any problem with changing the oil filter at that time. The shop manager asked, "Why did you request conventional oil instead the mechanic recommended synthetic oil?" I advised that I was concerned about the oil filter, not the kind of oil! It became apparent that she didnt want to have any responsibility for this problem. So, I asked her to give me the receipts, as this is my information and I have right to have those. She put her hand on her chest with the receipt and said, "Dont touch my body, not even a finger!!!" I asked for the receipts three more times, but she wouldnt give them to me. She then printed out copies of the receipts for me. All Im asking for is for Pep Boys to step up and accept responsibility for their actions, and to remove the existing oil filter and replace it with a new one. I stayed at that shop more than two hours at that shop, arguing with the personnel at that Pep Boys, including the Shop Manager. That was a very uncomfortable experience for me.

Ekaterina Havard

I brought my 08 BMW for a simple low beam light bulb replacement. After waiting for about 1,5 HR I drove away thinking that the job was done. Couple minutes later I realized that the warning light is still on my dash board. I pulled over, checked my low beams and sure enough both of them were out. When I went back and asked the service manager Anthony which light bulbs were replaced, he looked very confused. He played with my headlights switches, trying to convince me that they did change the low beams and pointed to the high beams on the inside of the headlights. I even asked him if the light bulbs that they gave me back as a proof of their well done job look burned to him. Without hesitation he said yes. They were obviously not burned! Finally the mechanic walked out and by the look on his face it was clear that he made a mistake. Anthony however kept trying to cover it up , and suggested that all 4 of the light bulbs were out, and I needed to buy additional light bulbs to replace the low beams. Obviously that wasnt an option for me. After a couple of minutes the mechanic just offered to correct his mistake. It literally took him 15 min to do so and I was finally on the way home. I understand we all make mistakes. And if Anthony would have suggested to fix their mistake really quick, it wouldnt have a big deal for me. But he decided to cover it up and blame it on me, and even had a nerve to try charging me more. Again... if you made a mistake, own it! Very disappointed! Im new to the area and it could have been my go-to shop for simple services.

Neal Smith

I bought a set of tires for my truck recently shortly thereafter I bought a set of tires for my wifes car. The service was slow each time. When we picked up my wifes car three out of four of the wheesl lugs were not tightened. Two wheels almost came off as we got on the interstate. To rectify this problem the manager Anthony gave me 3 free oil changes for my vehicle and my wifes vehicle. I called yesterday to make an appointment for a 10 oclock oil change. When I came in at 10 at gentleman dressed in street clothes waited on me after five minutes. He told me he would check to see how long it would be before I can get my oil changed. About 10:25 a.m. I asked do we know how long it will be? He answered we still have a car on the lift getting tires and it will be 30 more minutes. I said will I cant wait Ill have to leave. He wanted me to understand that if someone comes in at 9 a.m. to get tires he cant hold the Rack open until 10. I did notice that they have multiple racks and hopefully more than one employee in the shop. I recommend if youre buying tires check your wheels to make sure theyre tight when you leave also plan to stay for quite a while as their service is very very slow.

Jonathan Straiton

This store sucks and its mainly the people. I took my car to get the tire fixed when it was obviously leaking. They told me nothing was wrong with it and a couple days later Im stranded on the road with a flat tire with a nearly ruined tire. I then took it took a little ghetto shop (had no choice, closest one) and they fixed it. Pricing..boy they like to charge out the ass for simple procedures. I took my car to simply get a engine code read and they wanted to charge $89! This usually takes less than 5 minutes and you can get this done for FREE at other stores. Ive been in the store also when Ive heard customers complain about how theyve been charged ridiculous fees for something simple. DO NOT GO HERE TO GET YOUR CAR FIXED. Only go to this place if you know exactly what you want to purchase. I live literally right next to this place and i will never go here again. THEY SUCK.