Firestone Complete Auto Care

1314 S Rangeline Rd, Carmel, IN 46032, USA

Address:	1314 S Rangeline Rd, Carmel, IN 46032, USA
Phone:	+1 317-708-7029
Site:	firestonecompleteautocare.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 5

Reviews 20

Angie K

Complaint for Friday June 20, 2014: When a person takes there vehicle to a service or repair shop, they are taking it there because they need help taking care of it or repairing it. My mother took her car to the Carmel Firestone for a regular oil change, something that should have been easy and a stress free trip for her to make. I have never posted a complaint or bad review on a company before but what happened to my mother and I, is absolutely inexcusable. Carmel Firestone location, worst customer service I have ever experienced at an automobile service center. I am going to start off with stating that my family will NEVER go back to the Carmel location again. There is absolutely no reason we should have been treated the way that we were. My mother is foreign and sometimes there can be a communication barrier, which is why I wanted to speak to someone over the phone when she took her car in. (as I always do when she goes somewhere and needs help, she has the employee call me) I told her to have someone call me when she got there. She told me, that they told her, no one was going to call me. I tried calling 3 times to speak to someone I asked for the manager and I had to call back 2 other times, He hung up the phone on me all 3 times. Firestone; you might want to get an adult to run your store not a kid. Someone that is mature enough to handle issues when they arrive. The store manager hung up the phone on me 3 times. Instead of him trying to let me explain and resolve the issue over the phone he kept hanging up the phone on me. With the end result of me having to call a sheriff because he threatened that he was not going to release my mother’s car. I was so upset, I ended up having to leave work and drive to Carmel to make sure my mom was given her car back. Firestone; I suggest you don’t train your employees to threaten your customers. It’s a bad business practice. I feel very strongly about the horrible way we were treated by the store manager David Louderback. Everyone in Carmel should know what happened and how my mother and I were treated. I certainly wouldn’t want anyone else to be treated like this. I don’t need anyone to respond back to this email and I certainly don’t want any phone calls to be made to myself or to my mother.

Rick Garrett

By nature, Im skeptical of chain auto service shops. My experience hasnt been great, and I often feel pressured to purchase something I dont really need. Im glad to report that wasnt the case here. We had a coupon for an oil chance, so I decided to give it a try. We were taken in within 5 minutes of our scheduled time, and the change too less than 1/2 hour. The mechanic pointed out a couple of things on the car we might want to replace in the not too distant future (Tires, wiper blades) but didnt try to sell me on the spot...I appreciated the fact that they allowed me to make my own decision. Well done. Well certainly be back.

Siddhartha Sanghi

Olivia (CSR at the main counter) was extremely friendly, helpful, and honest (an attribute that most other providers lack, especially Big O Tires) in proving expert advise on my car. I would even go to the extent of saying that Olivia has been the best Customer Service Representative in any automobile care shop Ive ever visited. Thanks to Olivia alone; Im bringing all my future business to Firestone @ Carmel.

Tyler Merrick

I ran over a screw and had a slow leak in my tire, I needed to try to get it taken care of quick and dropped off my car at Firestone. I didnt have an appointment, so it took them awhile to get to my car, I was hoping for faster service, but it was done the same day so that is good. Roughly $20 to get it patched / fixed, which is lower than I expected. Good service, pretty quick turnaround.

A CT

Surprised me by saying my tires have Edgewear, Cracking, & Cupping. Said the tires were “Low on Tread” and Rated them 6 on a Scale of 10. Recommended replacement and gave me an estimate of around $415. Problem is my tires only have about 14,200 miles on them. They are High-Quality Michelin and in Very Good Condition. Shame on You Firestone!! You are Extremely Dishonest!!

Ayesha Khan

We got a flat tire on our very long drive from Nashville to Milwaukee. Stopped off at this Firestone. They took us in last minute and were able to replace the tire in a short amount of time. Great customer service. While they set expectations it would take a few hours, they did their best and shaved a good hour off of our time. Thank you Olivia Chastain and Jamie!

Nick Sobanski

Pretty quick service here. I will only get oil changes or tires done at at Firestone sure to poor service at other locations. They know the basics here, which is all I really expect and never try to sell me unnecessary work. Staff was always helpful and can offer you a good coupon deal when available

Jake Rouse

Easy to make appointments online, they were within the time quoted and the price was great for an oil change, tire rotation, and tire repair. Plus they are great at making recommendations without pressuring you to get the repairs right then. I will be returning for future servicing.

Kimberly Walter

Broke a part on our car and then they tryr to cover it up, by saying that they found it like that. Then wouldnt fix it. We ended up going to Goodyear on 106th and actually pay over $100 less then what Firestone was going to charge.

BW S

I have has service done here many times and i have found them to be great to work with. When they found issues with my daughters car that they couldnt fix they were very helpful in getting me the help I needed from another shop.

Lea Shadav

Ive gone here a few times and have always had excellent service. A bit pricey but worth the convince. If they are busy they offer to drop you off somewhere until they are done with your vehicle.

J V

Very fast, very easy to make appointments. however 3 out of my five lug nuts werent tightened causing the most unsafest driving conditions. When i have more time coorparte will hear from me.

Kelly Porten

Fantastic customer service! I had my car towed into this Firestone location and they were able to diagnose and fix the problem quickly and efficiently. They were very friendly!

Julianne Stickle

Im a long time customer because theyre good at what they do. Recently things didnt go as smoothly as usual but the fact that the manager offered an apology went a long way.

Keagan Scott

Wanted to charge me over $2000 when my car overheated. Knew that was way too much after doing research online. Had it towed somewhere else and it was only $400.

Sara Heck

This location always provides the best service for my vehicle with a great turn around time! Extremely helpful staff as well!

Paul White

$1000 for a brake job. Do I need to say more? Serious price gouging. Go to Matthews Auto Care, 106th and College.

Brad Grabow

Efficient service, reasonably priced and very friendly and knowledgeable service writers at the front counter.

Austin Woodruff

Had an issue and they compensated me for everything I incurred. I will be back for future services!

Jack Zhang

Perfect experience with an oil change. Friendly staff and job was well done!