Maids In America

902 Main Ave g, Northport, AL 35476, USA

Address:	902 Main Ave g, Northport, AL 35476, USA
Phone:	+1 205-409-0140
Site:	maidsinamericanow.com
Rating:	4.7
Working:	7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 9AM–11PM 9AM–5PM

Location

Photos 30

Reviews 5

Christina Daniels

After my experience with Maids In America I would like to give them a big thumbs up with my "nobody is perfect" but attitude and customer service matters plug! These guys are busy - wow kind of busy and it showed with them having to re-schedule my cleaning at the last minute. My wife was not happy and I was ready to go somewhere else but instead I received a drop by from one of the managers (30 minutes after they said they would have to re-schedule) personally apologizing and saying hello to show me everybody is very important. It worked because nobody takes the time to come by to an angry customer - IN PERSON - so they can vent to their face...lol.. which my wife certainly did. I was given a free carpet cleaning (didnt want this option originally because of budget) and a discount on a new cleaning scheduled the next day. The next day the same manager came out with a trainee. I had no problem with a trainee since the manager was their assisting and showing her (after she cleaned an area) what she missed and how to do better on show soap scum and a very bad oven we had. My wife watched and took notes since some things were helpful to her as well (like getting rust off of stainless steel without breaking your back). The manager took the time to explain why they dont use bleach and what chemicals are safer and far more effective as well (my wife taking notes all the time). The end result was that it took longer to clean then promised (about 5 hours vs 3) but we got the discount and learned some valuable things by just watching the training in action. I run a service company myself and understand the "on time promise beating" a company can take when things get hectic - people calling in, somebody not paying attention and overbooking, the usual chaos that I deal with day to day. Im left more impressed then if they had just made it on time in the first place because I got to see their customer service in action. Its easy running any kind of service company when things go your way but when they dont thats when you actually earn your keep. : ) They went to 2 stars and a "frown" to 5 stars and a happy wife because of how they made things right after stumbling. Great experience after all and its good to see another service company that busts their butt like I do with my company!

Mer Z

About 5 months ago I and the other managers voted on a new cleaning company for our school. We needed a change and still ,by currenty policy, contract this out. We only gave Engineered Clean one week notice, which, at first, made things rough. Bob came over and setup diagrams (attractive, not ugly) on doors to restrooms and such - procedures for their cleaning people. The first two weeks didnt seem organized at all and we wondered if it was because Bob came up from Tuscaloosa (we are in Indianapolis) to set everything up. In fact we started to feel that unless we are in Tuscaloosa then we may not get the same claimed level of cleaning we read in reviews. After 1.5 weeks Jim came up - he is one of the partners I think but doesnt talk much about himself, he just rattles off cleaning nerd talk. Well - FINALLY - things came together very well much to our relief. In fact Jim told us that since our VCT floors were so level there was a better option then the usual burnishing them night/day just to keep them from falling apart from foot traffic. He said they are level enough for pure Urethane which he explained in a cleaning nerd way would withstand traffic for years and require little to no maintenance by his people and, even more important, would not start looking bad in between maintenance. It was costly but we did it and they never - never - never - look bad - weeeeee! Ok, Ive written a mini-novel. We are a junior college and highly recommend Maids In America - Engineered Clean. If setup takes longer - be patient, its worth it!

Tim Abend1

The quality and professionalism and transparency of their commercial cleaning is the best we have ever dealt with. When we chose Engineered Clean/Maids In America about 3 years ago we were promised 85-90% quality. One of their QC guys who was in the meeting to discuss their services explained that they would average 85-90% cleaning accuracy. In English out of every 100 moving parts they would at least average hitting 85-90 of them. At first this hit me as a negative. I asked isnt their goal 100 out of 100? The guy.. Jim I believe... Said they ultimate goal is always to improve the numbers but they use the numbers from their own internal inspections and always find a few details to be touched up. He said that most things they find internally never become an issue with the customer because they are fixed on a regular basis. He also set me up with a neat customer portal so I can see what they find on a daily basis. We were most pleased with their transparency and have been very happy with the details. According to their reports they are averaging 88% at our facility but most of our department heads think they are 100%....lol.

Shohel Gomez

In January 2014 we invited Maids In America to put together a cleaning plan and RFP for our facility that has over 1500 employees, 3 break rooms, 11 bathrooms, 24x7 shifts and dirty mayhem! We actually asked eleven companies to put together a plan to show how they are going to clean it besides just a 3-8 page quote listing areas and what is rotated and when. Maids In America turned us over to their division "Engineered Clean" which they called "The Saturn Project" at the time - ha ha - Saturn Project seemed to fit when you walked into our plant on a bad cleaning day. To not make this too long Ill just summarize - Engineered Clean put together: - A fantastic cleaning guide - Detailed graphically illustrated cleaning diagrams on how to and what to - Timing charts per area so we had an idea how "x amount of cleaning people" would handle the plant by what times they would be in what area and how long Needless to say they won the cleaning company of the quarter (we had booted out a cleaning company every quarter since 2011) invitation. Its 2017 and they are still here - need I say more?

Sherrie Huntington

A while back around 2014 we hired Maids In America to develop procedures for cleaning our offices and plant break rooms and restrooms. I happened across them from a "sister company" rep that told me about them in Tuscaloosa. At the time they didnt service Indianapolis but the procedures they put together were spectacular. Until 2016 we, having been fed up with contracting out, used or own custodial department to clean and follow the procedures which made a big difference in quality. Then in 2016 Jim at Maids In America told me that a long term project he had been working on - Engineered Clean division - was ready for Indianapolis and his business partner - Susan - had family in the area that would handle the Indiana region. We went ahead and moved the custodial people into building maintenance and brought Engineered Clean in and have been very happy since they created all the procedures in the first place. The procedures - all visual - are really neat and now they are on tablets instead of laminated cards - either way they work and my experience has been exceptional.