Firestone Complete Auto Care

2723 Legends Pkwy, Prattville, AL 36066, USA

Address:	2723 Legends Pkwy, Prattville, AL 36066, USA
Phone:	+1 334-517-0230
Site:	firestonecompleteautocare.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 9

Reviews 7

Rusty Shelby

My wife took her Toyota to this Firestone to have a left front tire repaired. It was near closing (around 6 pm) and apparently the technician sensed her urgency and concern in getting the tire repaired. After inspecting the tire he informed her that the "tire is un-repairable - un-repairable" and that "he couldnt fix it". He then sold her two new tires with mounting/balancing it came to just over $327 - but with a money back guarantee. He then mounted the new tires on the rear of the vehicle. When did this become the norm putting the bad/old tires on the front of a front wheel drive vehicle? It turns out that the "old" tires were under warranty at Sears, so the next day my wife took the old tires luckily she had asked for from Firestone and the Sears technician inspected the tire, and fixed it for FREE. Including mounting/balancing and putting the "old" tires back on the car. My wife promptly returned the tires to Firestone one day after purchasing them and had to argue with them over reimbursing her for the full fee. Apparently Firestone wanted to charge her for the mounting/balancing for the two tires she didnt need in the first place. After this story; you decide. I would rate this place as "questionable" based on her experience but Google doesnt provide this option. Like an idiot I decided to drop my vehicle off at this place for "a noise in the back of the vehicle . . near the rear differential". The technician took the vehicle for a drive and said he heard the noise and assured me that hed take care of it. I later received a phone call and they said that the work would cost me $1109! When I picked up the vehicle and drove it off the lot - - - it was making the same noise it did when I dropped it off there and this is after the $1109 in repairs to the FRONT of my vehicle. Of course they offered to replace the battery and air filter on my vehicle at additional cost . . . routine maintenance that most people can do themselves. I later googled the noise in my vehicles rear differential and learned that it was simply a matter of replacing the Honda certified "dual pump rear differential fluid" at a cost of around $30. Perhaps this is just a coincidence regarding my wifes tires or repairs to my vehicle. Or perhaps this is unnecessary repairs in order to boost the bottom line of this retail auto care business? I guess the old "fool me once shame on you, fool me twice shame on me" applies to this place. I would say use caution when deciding to get your vehicle repaired here.

Karen Marsh

So i had a flat tire 1 block from my home, my husband put the spare on my car, because the treads were wore down he told me i needed to go get new tires put on my 2014 chevy malibu lt, being sunday the only place open was firestone in prattville, Wal-Mart didnt have my size car tire instock and I cant wait until during the week riding on a spare with a 2 yr old and 4 month old in the car with me. The woman ( inside register worker)was very nice, but i have been here now for 2 hrs and my car is still not fixed with new tires, they believe in stopping everything for pizza, making the customers wait longer, its not like its 12 pm, its now 3:30pm( i came in around 1:30pm, they dont take anyone after 3:30 apparantly on sundays ) and they close at 5pm. The lady that works inside also had her 4 kids there and they were running wild inside the building ( not professional at all ). The phones have been ringing but no one is inside to answer the call. Its extremely frustrating when you are pressed on time. I probably will not be back unless its another emergency and the only place open. Positive is that they have reasonably priced tires.

Kyle Stewart

Mixed reviews for this store. I used these guys and other Firestone stores for several years. They had been fair, nice, and had the best price on oil changes in town. Then something happened that led to me leaving Firestone and moving my vehicles to Gipsons. I had just gotten back from a trip to Atlanta and I heard a slight rubbing/scraping sound from my car on the interstate. I brought it in to this Firestone and after 55 minutes, they said it could be a few things: A) I would need new tires B) I would need to replace the front rotors C) Could be something with the suspension I am not a car guy at all, but they gave me a quote for $1400 to fix all 3 and told me that they wouldnt know what the problem was intil they were finished. I shopped around, and Gipsons found a peice of plastic had broken off the front of the car and was causing the noise as the wind rushed past it. They didnt charge me to remove it, I gave the mechanic $20. I look at this as: Firestone almost cost me $1400.00 to do things that really had nothing to do with the real problem. I learned my lesson quick... Goodbye Firestone.

John Jackson

they were all so nice when we were spending the money for 4 new tires.3 days later my wife noticed her left rear was low,she went back and asked them to please check the tire pressure and she was told the tire was 15lbs low ,i asked her if they inspected the tire she no and after a long wait they added air. the next morning i checked it to find a large nail in it. she drove from prattville to tuscaloosa with the nail in it after air was added.i sent her back there the next day to have it pluged and they told her she would need to make an appointment and sent her and her framing nail on ther merry little way . i would not buy another tire from them if they were the only store in prattville

Michelle Thomas

Been here since 10 am.. Was informed that it would take an hour and a half to do my alignment.. So I left came back two hours later.. They havent even moved my car from its original parking spot... They said give them a little while.. I went to get something to eat.. Came back still havent touched my car... Finally after them realizing I was a bit upset they pull my car around back.. But oh no there pizza for delivered so they stop and go eat.. It is now after 2pm so 4 and a half hours later I am still waiting on a 10 min alignment.. I suggest anyone wanting an alignment to go somewhere else bc they clearly have no care in the world for the customers here.. If I could Id rate below 0

Gilbert Baldwin

going to toss in the atlanta hwy location as well.these two firestones dont have the techs to set camber or caster on a vehicle.all they know how to do is set toe.prattville messed up my so called alignment.so i took it to montgomery firestone on atlanta hwy and they couldnt get it right.but,montgomery did rebalance tires and set toe that prattville couldnt get right.my vehicle still needs the camber and caster set.beware folks.if your vehicle has camber and caster adjustments,this is not the place to take it.

Vanessa Brown

I went spur of the moment for a nearly flat tire. They fixed my tire in no time and since they had a special going at that time I went ahead and got my oil changed. The employees were very kind, friendly, and helpful. I was in and out in no time. Plus its close to many stores if you want to pass the time shopping.