Firestone Complete Auto Care

2519 McFarland Blvd E, Tuscaloosa, AL 35405, USA

Address:	2519 McFarland Blvd E, Tuscaloosa, AL 35405, USA
Phone:	+1 205-409-7199
Site:	firestonecompleteautocare.com
Rating:	2.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 24

Reviews 6

Emily Hollingsworth

AWFUL, TERRIBLE, NO GOOD...we called about our car having a problem on a Sunday before they closed. The person that answered the phone was extremely rude. My husband told the young lady what was going on and that there was an oil leak from a part that they replaced back in April. So Monday morning we dropped our car off and when we went to pick it up Monday night it was fine. We literally got around the corner and the check engine light came on and the car started sputtering. So we turned around and took the car back, we ended up sitting in their waiting room for an additional 2.5 hours (after they had the car all day). They then told us that we would need to bring the car back Tuesday morning (the next day) or leave it overnight, we decided to leave it overnight (so we wouldnt have to be anymore inconvenienced). Tuesday they changed the oil and "test drove" our car with reportedly no problems. So we picked our car up Tuesday night and drove it home, it was fine, until my husband got up Wednesday morning to drive it to work and the engine light was back on and the car was once again sputtering. So he took the car back Wednesday morning and again they test drove the car several times during the day - they claimed hooking the car up to a computer and test driving it would show what was wrong - and reportedly that "test" showed nothing was wrong with the car. So we picked the car up once again on Wednesday night. This morning, Thursday my husband got in his car and started to drive to work, when guess what?! the engine light came on and the car started sputtering. Needless to say, Firestone has had our car three days this week (now here we are on the fourth day and the car still isnt fixed) and apparently they cant find anything wrong with our car. But remember we originally brought our car in due to an oil leak from a part they replaced (in April) and now the check engine light is on and the car is sputtering. So we not only have a car that is worse off than when we brought it in, but "they cant find anything wrong with it." I will NEVER use this Firestone again - and thats a shame for them because we need new tires on our other vehicle! Worst service I have ever received and theyre lazy, also. My husband and I both work with the public, so we arent just being harsh about the whole situation.

thomas rouse jr

I ordered four tires for my daughters vehicle and selected this location to have them installed. I received my email confirmation letting me know that the tires were delivered. I waited for a call from this location but never received that call. So I called them. I dont know the inventory process so I will them a pass on that. The person took my number and had to do some research to see if my tires were in. Really? So he called me back and said yes they have my tires. I scheduled an appointment for my daughter at 5:15 p.m. She was waiting for an hour before her vehicle was touched. I read the reviews but I didnt expect this kind of service with an appointment. NEVER EVER AGAIN. Management do you read these negative reviews? This is a management problem. In my line of work I would hire someone who can solve these issues. You will hear from me again and it is not going to be pleasant. Piss poor customer service. Dont do it if you are reading my comments. I have to now add more insult to this thread. Poor customer service. No one greeting my daughter when she came in to this facility. They took the vehicle back to put the tires and didnt page my daughter to tell her the vehicle is ready. This place is so unprofessional.

Anthony Phillips

Wow, I absolutely could not believe the negative reviews. People should understand that mechanic work is not something I would want someone to rush and would much rather have it done correctly than fast. I am not a mechanic and do not work for Firestone, but I have always had excellent service at locations in NC, Tuscaloosa, and Mobile. The location in Mobile even worked me in for a balance and rotation (no cost due to lifetime balance, rotation and alignment package) at 5:30 pm and had it back to me by 7 pm and they were full. I had used the Chevrolet Dealership numerous times in the past with HORRIBLE results. I recently had timing belt, serpentine belt, water pump, brakes all the way around and four new tires purchased for wifes van and am very pleased with price, service and dependability. I would also recommend people provide business managers to correct the situation prior to posting a negative review. It is called respect. It would be more helpful if some said "I received poor customer service and when I told the manager, they blew me off", rather than unsubstantiated or poorly referenced "bad experiences" Excellent service!

Charles Thompson

I went there to get work done and the work was done but not complete as I had to go somewhere else to get what was done by them corrected. If your in a bind wait it out or find somewhere else they are on the high side and do incomplete work. The customer service is non existent will hold your vehicle all day with no courtesy call or update they always seem disorganized. They will call you at the time of scheduled pickup if any problem arise so its very last minute if you receive a call at all. They always try to push their credit card that you cant use anywhere but there and try to add service checks that most shops do for free anyway. Be very careful of their price quotes because they will give you half a quote and act like they gave you the whole quote. This absolutely the worst shop to visit in Tuscaloosa hands down. If I could give a zero I would.

Gary Rowe

Poor attitude from front desk counter help, extremely slow service. I typically go to the Volkswagen dealer in Birmingham for all things mechanical. The higher prices from the dealer are the only way to weed out the "undesirable" customers and staff. Moreover, the dealers mechanics actually know how to work on your specific vehicle. However, apparently the Volkswagen dealer in Birmingham doesnt do tires, and I have a nail in one of mine. I went to Sears and their staff were much much more friendly; even got a down home feeling there if you can believe it. They do good work, service was expedient. In short, stick with the dealer for mechanical work. If you need tires done in the Tuscaloosa area and the dealer cant do it skip this pile of refuse establishment; Id personally recommend Sears.

Hannah

Last summer I got a flat tire in the middle of a drive from Texas to Virginia. There was no way I could make it the rest of the way with my cars dinky temporary spare, and even with Fix-a-flat the hole was big enough that the tire wouldnt hold air. Since it was Sunday, most tire places were closed. This was the only open place I could find in the area. I walked in, and even though there were quite a few customers in front of me, it didnt take that long to get the new tire. The employees were very nice and didnt try to pressure me into getting any additional services. They did a good job with the new tire and I think the price was very fair.