AAA Chandler West Auto Repair

6205 W Chandler Blvd, Chandler, AZ 85226, USA

Address:	6205 W Chandler Blvd, Chandler, AZ 85226, USA
Phone:	+1 602-230-3600
Site:	az.aaa.com
Rating:	2.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–4PM 7AM–6PM

Location

Photos 13

Reviews 4

Andrew Slater

This shop is a terrible representation of AAA as a whole. Avoid at all costs until a sign saying "under new management" is hanging outside. My girlfriend unfortunately had her car towed to this shop after her battery died a few days after we replaced it with a fresh one. She been a AAA member for years, and the tow truck driver suggested the AAA shop as a good place for repairs because of the good discounts for being a member. But after getting stuck there, we realized it was anything but that. With how the car was acting it was obvious that it needed an alternator (and autozone could have told us that for free) but Todd and friends at AAA Chandler got us that info for the low low member rate of $50 for a diagnostic. The $50 charge alsogave us a big list of suggested repairs (including saying the oil was dirty, but had been changed a few weeks ago and has less than 1k miles on the synthetic oil), but to change the alternator alone they wanted $397 out the door. Rob at the desk tried to justify the $232 cost of the alternator alone because it was a quality part and comes with a warranty. He said it was a rebuilt OEM Denso alternator, which sells to anyone (no genius mechanic diploma needed) at NAPA for $180. When I brought up the price at NAPA, he tried to excuse it by saying they get their parts from a more trusted supplier, and said NAPA often re-labels parts so you arent always getting what you pay for. A shop getting paid $52+ for making a phone call to schedule a delivery with a supplier is pretty steep, but we do live in a capitalistic society and they know you are stranded without a car, so it could have been way worse with markup over 100% like some shops with questionable ethics do. After leaving the shop we realized the alternator was not OEM, but rather it was a cheaper rebuilt aftermarket alternator with a part number on it from - guess where? Good ol trusty NAPA (I have no issues with NAPA, and have always trusted them myself). Guess how much that alternator is at NAPA? $112 to the public or less with a corporate account. So now the $52 markup is now a $120 highway robbery. After talking with Todd the manager about the lies about what part was installed (a conversation he was sitting 5ft from), and the more than 100% markup on a part that is simply ordered over the internet or phone he comes up with a few solutions. My solutions were either to have the Denso alternator installed like they said they did or refund us for the difference in cost between the alternators and we would happy, but his solutions were a little different. The first solution he came up with was we could pay $80+ to have the Denso alternator installed and the second solution was we could bring in our own alternator and have it installed at the normal labor rate again, which was $110. What a stand up business and terrific management. Thanks for nothing Todd!

Theodore Herskovits

I have no idea how this place could ever get a good rating. I have taken cars there twice and extremely dissatisfied both times. The first was because of an electrical problem. It took 3 days for them to figure out that it was the fuse box and to replace it. Afterward the AC didnt work. Turns out they ordered and installed the wrong fuse box. It took another 3 days to get the right part. We later discovered that we could have gotten the job done at another shop for about 25% cheaper. Today we had our 4 Runner towed there at the recommendation of the AAA tow truck driver to have the front wheel bearings and ball joints replaced. Their quote was over $3000. I received 2 other quotes. One for close to $2000 and another for $1300 that also included an alignment. We contacted them to inform them that we were having it towed elsewhere. They said they will get it off the rack.. They made no attempt to lower the price. When we arrived there 30 minutes later it was still on the rack with the front wheel removed. There were no other cars being worked on and 2 workers were taking a smoke break. We told them we were there for the car. They said they would have it ready shortly. The tow truck showed up before it was off the rack. Their only comment was but we use good parts. Well based on these two experiences they use very expensive parts and over charge. I wouldnt recommend them at all. We took the 4runner to Brakes Plus down the road. We had both front wheel bearings, all front ball joints, both rear wheel bearings, rear axle seals, rear shoes and drums, and an alignment for $2200. They were willing to show me the parts they ordered at this shop, which were all quality parts and they even offered a military discount. They had the 4runner for 2 days only because they had to send the rear axles to a machine shop to get the bearings pressed on, but they gave me updates as the job went on. AAA quoted over $3000 for a 3rd of the work and they didnt even discover the rear axle leak that the vehicle had, this is a no-brainer. DO NOT take your vehicle to AAA. The tow drivers will try to get you to go there, but stick to your guns and pick the shop of your choice.

michael hale

I took my car in for a oil change and told them my radiator seemed to be leaking fluid. They told me that I needed to replace my radiator hoses upper and lower. They told me they would have to order the hoses unfortunately I could not wait. I also asked the service man at the counter when I checked out he sured me it was the radiator hoses he said he had checked it and it was definately the hoses. As I was checking out HE SAID BY THE WAY they had striped the drain bolt in my oil pan and the had to put a sleeve in it to keep it from leaking. They told that it would cost about $250.00 for a new oil pan. I drove home 15 miles and my car was running very ruff. I called them and they told me to bring the car back. I bought the car back and they had knocked a vacuum hose loose when putting in a new air filter. They fixed that and I headed back home. My car keep leaking radaitor fluid so I took it to Big O by my home they told me the hoses could use changing but the leak was the WATER PUMP cost replace $750.00. I than took it to another shop Xpress Automotive they looked under the car and within a second said it was the water pump and had me see it. They both also told me there was no excuse for striping the bolt in my oil pan they both said you just have to becareful when putting them back in. THEY both advised me not drive my car with water pump leaking it could go completely and would over heat at once and it could ruin my engine. I am calling AAA today to tell them to replace my Oil pan. My water pump is being replaced today. This is the first time in my life a posted a problem.

Marcy M

I took the car in for a routine oil change. Even though I had an appointment, it took an hour. I asked what was taking so long and was told this was a result of the superior service being given my car and how they were going over it carefully, looking for any problems. After I had the oil changed, I brought it home and noticed the car starting to drip oil in 2 places close to the front of the vehicle. No car Ive ever owned has dropped oil and this car is no exception. I took it back to AAA Repair. They kept it about 30 minutes. When the representative came out to talk to me, I questioned him closely about it. He didnt want to talk about the cause of the leak, saying, "its fine" and "the oil level is fine" and going on about "condensation" and how "wet" it was next to the filter. I asked him if he was trying to convince me that condensation from my air conditioner had resulted in an oil leak. I never got an explanation for the leak or what theyd done to repair it, just more assurances that everything was fixed now. At no time did he take responsibility for AAA West Chandler Repair failing to properly tighten everything after the oil change. No apology for my lost time, or how I now have to scrub oil off my driveway. I guess because Im a woman, he thought he could convince me that water can turn into oil. Im disgusted. I can take my car into one of those quick lube places if I want sloppy work.