Deans Auto Repair

Address:	2242 N 32nd St, Phoenix, AZ 85008, USA
Phone:	+1 602-275-7636
Site:	deansautorepair.net
Rating:	4.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 23

Reviews 5

Michael Moramarco

TL;DR – Owner and employee offer not even a modicum of customer service. A maintenance service was performed on my car without my knowledge or consent. The owner/proprietor was willing to nonchalantly provide a cash refund without proper documentation. That Joe and Grant did not offer more than a slight apology and did not offer any refunds or discounts for the inexplicable, weeklong, frustrating experience nor any explanation or apology for why they would perform a service without my consent is unacceptable service. Most other businesses would agree and would provide some concessions to keep the consumer happy. I am a small business owner myself, and consistently work to ensure customers are satisfied. A simple apology and offer of a discount or complimentary service for the inconvenience and poor service would have sufficed on this occasion. Joe Baeza and Grant McMaster made no effort to keep my business, apologize, or satisfy the customer in any way. I seek no recompense, but wish for everyone to know about my rather poor customer service experience at Dean’s Auto Repair. August 17th. I took my car to Deans Auto Repair to replace a side mirror. I also wanted an oil change, and presented a coupon for that service. August 18th. I left the car at 11am. Joe Baeza called at 3:15pm and said the repair was not completed. They ordered the wrong part, then ordered the right part but for the wrong side of the car. He also said the oil change hadn’t been done. I went to the shop, and they actually had done the oil change, and I could pay when the mirror was replaced. August 23rd. They still didn’t have the mirror. I told Joe that I could go to OReillys Auto Parts get the right part. Joe agreed, but gave no explanation of their delay. He called their supplier and said the part would arrive that afternoon. August 24th. Joe called at 7:45am. They had the part. They replaced the mirror. I paid my bill, and left. I subsequently noticed two things: they had not applied my coupon, and they did a cabin air filter change without my consent. I went back to Dean’s. I showed the coupon discrepancy to the owner, Grant McMaster. He said he didn’t want to deal with the paperwork for the refund, and presented me with a five dollar bill, which he explained covered the $4.80 difference between the price I paid for the oil change and the coupon rate. When asked about the filter he told me it wasn’t part of the coupon. Joe entered. I told Grant that’s fine, but I wouldn’t pay for it because I wasn’t asked about the service. Joe said he had told me, and I insisted I was not told our filter needed replacing. Grant again said he would take care of it, and they both left. No apologies were made. Joe returned with my old filter and asked me if I wanted it. Confused, I replied that I did not want it. He told me that meant that I wouldn’t have a cabin air filter in my car. I realized then what Joe was asking. I told him to put the old filter back into my car. I was given a check and a five dollar bill, but no explanation of the reimbursement or a new receipt. Frustrated and bewildered by the experience, I simply left.

Marcos Saiz

I went to Deans auto repair and I was extremely impressed with the level or professionalism, service, and knowledge. I first heard about Deans from my girlfriend whos Dad used to go to deans. I am a cynic and can find fault in everything. When I first I called deans for my Nissan Sentra they were very accommodating that I would be arriving late. They then checked my vehicle and were very honest about what was actually wrong. The transmission was completely shot. They explained that they keep up to date with professional publications and blogs in their industry and remembered reading about an extended warranty on my specific type of transmission. Deans called the dealership and made sure that my transmission was covered under the extension. They then transferred the car for me to the dealership and didnt charge me diagnostics even through they werent doing the work. Other mechanics I have encountered do not keep up to date on everything in their industry since it is an additional cost. Other mechanics would not have bothered to check the warranty since the standard warranty was clearly over. Most mechanics would have tried to keep that work for themselves so they could profit. The cost for the warranty transmission was $5K and it was completely covered. Deans went above and beyond in service and professionalism despite the lack of financial gain on their part. Their only request was to spread to work to family and friends if I get a chance. This is true customer service and Deans has earned my loyalty as a lifetime customer for me and my family.

Kate Warren

Had my first experience with Deans auto back in January. Spend just over $400 to get a coolant leak fixed. Everything was great until my car broke down a month later. I popped my hood, only to see the top of the coolant outlet connector they replaced had blown off. I had coolant everywhere. I called Deans to tell them what happened and they said they would fix their mistake no problem. They replaced the part but when I went to pick up my car, they told me I had a horrible coolant leak. I explained thats what I had gotten fixed back in January. They told me it was going to cost me more money for them to figure out where the leak was coming from. I refused to let them touch my car. I brought it to another mechanic to find out the "leak" was a $2.00 fix. A metal clamp that holds the hose in place was loose. If the mechanics at Deans cant spot a loose metal hose clamp, I wouldnt trust them with a simple oil change. Before I left Deans, I asked the manger to write down my number and have the owner call me. I have yet to receive a phone call.

Lindsay Acosta

After a lot of researching for auto repair shops, we came upon this little gem of a store. We read great reviews about this place and since it was close to our house we figured we couldnt go wrong. After talking with the owner and the receptionist we knew we were in good hands. They were both such friendly people and we could tell they were genuine. The prices they gave us for repairs were reasonable, and they even gave us a print out of each individual item that needed to be fixed and exactly what they needed to do. They even gave us suggestions on what we could do but didnt need to make a priority. Every time we have taken our vehicles there we are always pleased and want to come back. There is a reason this place has nothing but great reviews. We would recommend this shop to everyone!

Tone Cicirello

A dishonest shop. I took my truck to these guys to work on my carburetor, and instead of telling me they dont work on carburetors and referring me to someone that does, this shop told me the vehicle will be done in 3 days. Though out the whole week I would call Deans auto for updates but they were in the dark about the progress I had to find what shop had my carburetor at the end of the second week I sent a tow truck to deans auto they assured me that was not necessary and the truck was ready in a few hours. I did pick up the truck and they gave me a very questionable passing smog report. The truck blows black smoke and smell rich (dumping to much gas into the motor) deans auto could not fix my truck but was more then happy to take the money with smiles.