Cox Solutions Store

2560 W Chandler Blvd #5, Chandler, AZ 85224, USA

Address:	2560 W Chandler Blvd #5, Chandler, AZ 85224, USA
Phone:	+1 480-214-3238
Site:	locations.cox.com
Rating:	2.7
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed

Location

Photos 39

Reviews 10

alpha idiot

clarifying, this is a general review, not of the store in question here. although i will be at their door at ten to get back the channels they cut us of today. they know who has extra connections, why dont they drop these boxes off? the days of customer service have gone by the way. how sad it is.. well, for $60 an aj resident got a family tag that lasted years. so there are dirty employees for sure. the lady that installed our router had a cellphone glued to her ear despite my frequent attempts to ask questions. down the road she went never removing that phone. during a call to add a cable in another room, two fuzzy channels on an existing connection were pointed out, a feeble attempt was made to fix it. an excuse was given, tech left. hey tech, cable from vcr to tv had a smashed area in that cable. where do i submit a billing for this repair? the remote for the main box is too complicated for the elderly person whos account this is, the other has passed on yet his name remains on the account. when made aware of complications of the elderly person, and asked "why not have a simpler remote option" they replied " cant some family member go over to fix it? wow, just wow. NOW, they want us to pay for an upgrade they are pushing on us/every customer, if we want our lawfully added lines. sounds like a revenue generator to me. oh, this subscriber has been loyal since 1986. thirty years, this should be given as a thank you, not a bill.

Zac Wine

Charged us a deposit for moving across state lines, increased our bill, asked for self-install and sent someone anyway, gave us a more expensive modem without asking what we wanted, didnt itemize bill, couldnt pay online, couldnt pay on automated phone service, wanted to charge $10 to pay with a rep anyway, their website usually doesnt work (to view downgrades, to pay bill, to view itemized bill, to login, etc), service went out 3 times in one month, service slowed down almost daily, and probably another dozen things Im forgetting. In short, they spend their money lobbying the state and Congress to not have to improve infrastructure or service. They know they have a shelf life and theyre looking to nickel and dime you until then. Headed to this store now to turn in equipment and pay final bill forever. Go with any other service, including satellite and DSL until fiber or cell companies start offering internet for cheaper. Cox "speeds" are not worth the pain that Cox service provides.

Tuấn Nguyễn

Awful service! Looks like they cheated me. We moved out from an apartment and the account manager (I will provide his name if asked) persuaded me to keep using Cox with no transfer fee, no installation fee. But, I was really shock to see my first bill with almost %$200 instead of $63 per month. They automatically added TV service into my account without asking me. When I contacted with Cox staff, they required me to pay for the TV cable that I never used. When I moved into my new house, the internet did not work, so I had to call them. They sent a guy to my house in the next morning, and charged me $55 for technical service. I think this is Cox responsibility to provide me adequate internet Ive paid for. For the customer service, the staff at that time was answering me very slowly as if he /she was doing something at the same time working with me. I dont believe that Cox treats their customer that way.

Weston Elliott

All I wanted was a simple Internet for approximately $55 a month. I let them talk me in the bundling to make it like $65 a month for the bare bones TV package plus Internet. I havent made any changes to my account and now Im paying $74 a month. I called to cancel the TV portion of the service and Im told my new Internet price is $71 a month.... they told me I dont qualify for the any lower prices because I signed up under a bundle package. My only other option is Century link and they suck also. I wish somebody could do something about these monopolies. Im all about capitalism but not screwing people because you can.

monkaboo

People are going to say I am the manager or it is a paid review but I will say this, this location is the bomb diggity. Ned from the store took care of the problem in a fast and smooth transaction all while serenading me with Tim McGraw s "Dont take the girl". Not super loud but not a whispering stocker in a mask one either. He must do karaoke. I brought in my cable box because it never worked right. He was able to credit my account and I was out the door before I could yell ," Encore!!!" The store was great. Clean and staff was super helpful. Thanks again, Ned. Youre swell.

Daniel Jurek

Ive been trying to contact Cox to downgrade my service for the past 1.5 hrs and have done nothing but try number after number to traverse multiple automated prompts just to either sit on hold or be disconnected completely. Literally the worst customer service experience I have had to date. AVOID AT ALL COSTS. Second only to Century Link, who will create accounts, not tell you about them, and then send them to collections. Pick your poison, and hope Google Fiber comes to you sooner than later. I cant wait for current ISPs to be put out of business.

Anonymous User

I got a new TV and was told a tech would have to come to my house in order to make the DVR box be able to work again. They have a monopoly and they know it. Their phone service is terrible and their customer service reps are not well trained. They also cut off my phone service for no reason. Now an appointment has to be scheduled so the phone will work again. Not only was my bill current, I have a $10 credit balance because I paid too much. I am not saying they are charging bad prices. I am saying that their customer service sucks!!!!!!!!!!!!!!!

John Allison

Yes.... 5 stars! I was in and out of the store in 12 minutes! Ashley was truly wonderful, and professional. The place was clean and sharp looking. I got the 150Mb cable internet connection. 10 minute drive home, unboxed and jacked in.... I tested with speedtest dot net 3X -- measures me at avg 170Mb Down/11.5Mb Up & 15ms latency!!! Im VERY picky, and a VERY educated Internet user having built, run and managed my OWN ISPs, and hosted solutions over the last 23 years. I just had a very unexpected and VERY welcome 5 STAR experience with Cox! :D

Susan Shelton

There was a guy ahead of me and the store was closed and it looked like they were finishing up with customers inside...He started pounding on the glass door, startling everyone inside (and me)...He was screaming at the guy to open up...He stormed off saying they lost a customer...When the lady opened up to let the other customers out, I asked if there was another Cox store open later and she was telling me where it was...I said I only needed a new remote and she handed one to me...So if that guy writes a bad review, thats my side of the story

Justin Thorpe

I have gigablast in my house- yes Fiber... I know this is new guys but seriously if you are going to provide fiber to peoples homes and they are willing to pay for it... HAVE REPLACEMENT EQUIPMENT IN YOUR STORE! Had an ONT gateway (device which is like the cable modem) for fiber completely die. I had to be without internet because they didnt have a replacement part for 2 days. I do enterprise level IT work for a living and could have had the problem solved with a phone call and 2 minutes of work. Get it together!