Sky Satellite

Reviews 8

AN

Andrew Stone

Would give them a 0 if I could. Internet crashes FREQUENTLY and they do not have sufficient support during after hours. They do not feel very customer friendly and I was told "Its our job to get it from us to the plug-in and after that its really not up to us". When I told him that I was only getting 3Mbps down he said, "well sounds like its working"(50mbps is what was promised) and I just wanted to ask him to come browse the internet at my house or watch netflix because neither work properly. I do not feel like they care about their customers and hardly anyone I worked with was helpful or felt like they cared. I am forced to use them through my apartment contract which I will NOT be continuing (Quail Cove in Layton, Utah). I would not recommend ANYONE use them if you can avoid it. PLEASE check your ISP before you sign a lease agreement, should the contract warrant use with them. UPDATE: Called them a week ago about my >1mb/s down speed and I was told that they would call me back. Have yet to hear from them- still have >1 down speed. I called them (no one answered) and left a message. 20 minutes to closing and Ive called them 8 more times (with no answer) since then. Seems like there IS NO COMPANY-which would explain my terrible internet service.

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Anonymous User

I agree with the terrible bait and switch tactics. I have had Dish Network for over two years, but wanted to switch to Direct TV to bundle with Qwest. I was lied to about my program set-up, and then given a HD DVR that didnt work (the tech admited he didnt think it was working right when he left). When I called to complain I was told that they couldnt do anything about it and that I needed to call Direct TV. I was never given an apology, compensation for the missed week of programming, and was disgusted by the lack of any effort to make up for the issue. I was promised a three day two night vacation that I still havent received, and I plan on making a formal complaint to Direct TV. My suggestion is to use a different service or contact Direct TV. As a father I want the best for my family at a reasonable price, but I was treated without regard to my needs as a customer. I dont know how people like this can operate a business and feel good about what they do. They take advantage of hard working people that want good things for their family while trying to save money. Ultimately this will cost me another $150 for installation to fix their mistakes. Dont believe what they tell you on the phone.

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Jen Palmer

SO FRUSTRATED!!!!! Like most everyone else here, we are forced to have this TV service through our apartment (The Hills at Renaissance - DO NOT recommend) and the TV does. not. work. EVER!!! We have had techs out THREE times to fix it and it is still not corrected! It is constantly cutting out with the message "771 - signal loss on Sattelite in 2." Constantly! We cant even record shows, and we pay extra for the ability to do so. The last time I called to schedule to have a tech come out, I asked the guy "so what do we do if this does not fix it?" His response? "Just keep calling us." I DONT WANT TO HAVE TO CALL THESE PEOPLE EVERY DAY! The last guy we had out actually seemed to fix the problem, he even told us our splitter was put in backwards..TV worked flawlessly the rest of the day and then when we turned the TV on the next morning it was back to cutting out. We are this close to ending our lease early, and it has more than 50% to do with this crappy service. I do not wish to continue to pay for something that we cannot even use.

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AM

Amos Oveson

(Foreword: THE only 5 star review comes from an employee. Frauds!!!) Get your running shoes on because Sky Satellite will give you the run-around. I was patient in waiting for a contracted DVR (2 months), then I started asking questions. We are approaching month 4 and we still have no DVR, no answers, no timeline, no returned phone calls, no refunds, no emails, no letters. We do however get 3 free movies (msrp $4.50 at Redbox), updates from friends on the shows we love, lots of news radio and a deep disdain for 3rd party Direct TV providers. Thanks for the run around Sky. My $4.50 gift to you is this: 1 in the hand is worth 2 in the bush. Put simply, spend less on sales and spend more on retaining the customers youve conned, ahem, acquired. Maybe forfeit a lunch and connect with your frustrated and tired base. -yours truly, That guy you give the run around to.

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IV

Ivan Harris

This company is horrible! A bunch of low life lazy scumbags. I live in Daybreak and was supposed to be forced to go through them to get DirecTV. My bldg was built a year ago and they didnt install a dish on it. Because they would have to get a crane to do so now, they chose not to honor their contract and no one in our bldg can have it. DirecTV cannot touch my bldg because of the service contract of Sky Satellite. The HOA in Daybreak cant do anything because it is in the contract and they have been useless. Meanwhile I still have no DirecTV. I would go another route but I am in the middle of a contract with DTV and will be charged to cancel the contract. Nice catch 22 because Sky Satellite doesnt have any integrity.

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Raghu Kasturi

I am in an apartment where TV, Phone & Internet are bundled with apartment rent. My Direct TV Service is setup by third party (Sky Satellite), they created an account with Direct TV. While creating an account they registered a wrong mailing address, so I never received any communication from Direct TV in mail. I was automatically enrolled into show time promotion for 6 months by Direct TV, and it got expired in 6 months and I was charged for the same service/promotion from that time on wards. As the mailing address was wrong, I was never aware of this. And now sky satellite dont want to take any responsibility for entering wrong address.

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SA

Sarah McGarr

I really hate having sky satellite. I live in an apartment complex where its bundled with my rent so Directv cant make service calls. I called them about an outage last night. Never called me back, I come home to find theyve been in my apartment, replaced my equipment, and now I dont have access to my DVR, any recordings, and the thing they replaced my DVR with doesnt even have a DVR on it. I"m really upset they did this without even telling me. No phone calls back at all. Its a huge invasion of privacy and they just screwed up everything. I left another message but I doubt they will call me back since they didnt the first time.

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Dallin Koski

We live in an apartment complex and really dislike the fact that we have to have service through this company. Their not a customer service oriented business and really couldnt care less about providing a good customer experience. They dont return phone calls, they wont credit your account if your service goes out and upgrading your receiver is a nightmare. Really poor overall experience with this business and it truly has nothing to do with Directv.

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