Orbitel Communications

21116 N John Wayne Pkwy, Maricopa, AZ 85139, USA

Address:	21116 N John Wayne Pkwy, Maricopa, AZ 85139, USA
Phone:	+1 520-568-8890
Site:	orbitelcom.com
Rating:	1.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–5:15PM 8AM–5PM Closed

Location

Photos 10

Reviews 5

Sam Wong

We need to get together a class action lawsuit to get out of paying for poor service and poor product that we are paying into our HOA. Tried calling the orbitel office all day (5/25) and no answer. Tech Support is the only number that will answer and they cant do anything about it either. The cable and internet service is terrible and feels like from the early 90s. The equipment is very outdated, they change their website and the buffoons there failed to get the accounts and passwords reconnected. They cant even get the account number right. Sucks that we have to pay for basic cable through our HOA and get crappy service. Been like this for years. Ive emailed them lets see if I get a response. pffft. Getting ready to cut the cord (oh wait I cant because its billed into our HOA). If I can get good internet out here. Century link doesnt seem to be much better. UPDATE: Not getting better. Tried calling them for over an hour and no answer. Even called the Sun Lakes location. NOTHING. Frustrating that we are all suffering because of the awful deal the home builders made with these jokers. Theyre just collecting our money without providing any service. Here is their mission statement. FAIL!!!! Orbitel Mission Statement: Orbitel Communications strives to improve the quality of life for its customers by delivering entertainment and communications services across a reliable, fully integrated network supported by a team committed to achieving customer loyalty. Orbitel Values: Orbitel employees pledge to build relationships with their customers honoring these core business values. Affordability I will make Orbitel’s products and services the best value to my customers. Accountability I will take responsibility for the actions of myself and members of the Orbitel team. Community I will be engaged in those things that my customers value. Generosity I will put the needs of my customers ahead of mine. Honesty I will never lie or mislead my customers. Integrity I will always do what is right, knowing that is not the same as what is easy. Loyalty I will measure success when I have earned the trusted repeat patronage through a loyal customer relationship. Patience I will not waiver even in the face of insurmountable obstacles. Reliability I will deliver the promises made to my customers without fail. Time I will always value a customers time, not their money. Trust I will earn the respect of my customers through the consistent delivery of these values. They failed on every one. If we get enough people to complain on the BBB we may get something done. I filed a complaint.

Aeyoung Mook

Right now,Im trying to reach their customer service to add HBO to my existing account. The bell has been ringing for over 24 minutes but so far no one is answering. At this point, I have to tell you that actually this is not my first call this morning. Just before this call, I got a representative after waiting 7 minutes on the phone, so when I heard her voice , with a sigh, I had to tell her that it was a long waiting, then, all of sudden, she hang off! and when she did that I recalled it is not the first time. The last time , when I called the customer service, the same thing happened. At that time, I was extremely shocked at her poor attitude as a service person, but right now, my attention is moving to this company, the way of managing their customers. Yes, as they are currently advertising in TV, Dish is not any better than this. Even though how not like to be their customer have no choice but them, and seems like, they are aware of this very well. After waiting over 38 some minutes, finally I was able to do my order. I asked her how many are working there and why it takes long. she said there are five and they have so many customers to deal with. I dont know whether she was telling the true or not. As usual, she was unkind. and I dont know its because of her or the working environment she is in. I cant tell but one thing for sure is, it is something wrong in the their customer service. While they are treating their customer this much poorly, at the end of advertising, it says " Orbitel is still better choice. What is this? Are they even mocking their own customers?

explorerSG1

Since 2012, Orbitel communication in Maricopa, AZ has had (in my opinion) more problems with their cable service than any other internet/cable provider I had in the past such as Cox. Personally if you had a choice in cable providers, you might want to consider trying the other internet or cable provider first before possibly giving Orbitel a possible try in Maricopa, AZ. They do seem to say quit often "Im sorry that your service was out" while forcing a smile at you. Getting a service-person to come to your home could take as long as a week or more in Maricopa, AZ. Several times I had the service people say to me when they finally came out (which sometimes they was late,) "We might have to send an engineer out to figure out the cable problem." Im greatly disappointed with Orbitel, and they currently seem to have a monopoly in Maricopa, AZ as the only cable provider. They advertise 100 mb speed yet I seem to have slow download speed with their intermediate high speed--Jpeg pictures via the email seem to take awhile to download. Im typing this report because my cable TV is currently out tonight with no TV to watch, and I cant seem to get anyone on the phone except for Orbitel answering machine. Luckily the internet is still currently working which is a big surprise to me but also lucky for me. Maybe Orbitel will greatly improve in service in the future, but Im not holding my breath for that. As of this very moment (June 8, 2016), I give Orbitel two thumbs down.

Crystal Harris

This company has been a complete nightmare. Today was the last straw for my family after the Customer Service MANAGER L. R. said, "If you are unhappy with our services, there is always Century Link and there is no charge to switch." This all came about after our service was disconnected after an Orbitel error. We paid our bill in cash this morning at 8am and were ensured we would not be disconnected, only to be disconnected at about 12:30pm. I called expecting that their was an outage and was informed that the account was disconnected because the agent hadnt correctly posted the payment. The customer service MANAGER (she likes to say she is the director and also told me that she owns the company which are both lies) blamed the agent when in reality cash payments dont post for 24 hours. This manager told me that waiting 30 minutes for a reconnection wasnt detrimental and that I could wait. She explained that they would not credit my account, which I never requested. All this comes after years and years of terrible Internet service and terrible customer service. Avoid this company at all cost. The internet is terribly slow and there are always outages. This company is horrible all the way around and we are currently looking into other options, especially when the "Director" of Customer Service advised us to go elsewhere.

Werfam22

I have been a internet customer for less than a month. I have had tech support out here 3 separate times and each time they leave it seems that I have more issues than before they came. Todays visit was to install an outlet so I could use cables to connect my two desktops...why connect with a cable you ask? BECAUSE the tech states that they dont guarantee any speeds while using Wifi and so if I REALLY want the 30 meg I pay for, I have to be connected by an Ethernet cable. Never had this trouble with any provider prior to ORBITEL. This is not to mention the condescending customer service rep of which there are only two in the office. The younger of the two is who Im specifically talking about. She is borderline rude and she is gonna be that way with the wrong person one day. I now sit without any Wifi (which I had this morning) and I have to wait until Thursday for yet the SAME GUY to come out again. Oh but they did one thing right...they got my $138 first bill to me on time thats for sure. HORRIBLE FIRST IMPRESSION and already very dissatisfied.