Cox Solutions Store

2040 E Rio Salado Pkwy #128, Tempe, AZ 85281, USA

Address:	2040 E Rio Salado Pkwy #128, Tempe, AZ 85281, USA
Phone:	+1 602-551-8560
Site:	locations.cox.com
Rating:	3.3
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed

Location

Photos 55

Reviews 5

Kass McPherson

83% of customers that have used Cox have unfavorable ratings , I have literally told a tech uh..."support" agent when he asked why I dont let them know my email or services I pay for arent working until it is the last resort. (Been 7 years since used email). And I told him the honest truth. I would rather chew glass from a toxic waste dumb than spend the hours it will take to call them....snd sure enough that day 2 hours and 20min , 5 different transfers. 2 supervisors, and a $20 credit. To still NOT get to use my DVR in my bedroom. The best part. I asked to clarify that the acct was notated to the issue and "resolution" even had it read back to me.....and if you have Cox... would it surprise you that when I HAD to call again, there wasnt even a single word notated in my acct from NONE of those 7 ....worse the ONLY notes in the acct was when they came to install and upselled me.....they monopolize the industry, and so they dont care about customer satisfaction and customer service or support should just be changed to what it really is....These that give us too much money for what we LET them USE , call use ad if they are entitled to service and support and working.. we are Cox, we OWN YOU, and HATE you...cant you tell when you call us? We wont help, mostly because we hire based on standards ....we strictly enforce every employee MUST be able to know how to say hello, read the words on the screen no matter if has anything to do wirh the call....and the most IMP is to know that the ONLY button on the phone is the one that dumps you back into the queue...we are Cox, and we OWN the internet ....and YOU NEED us for that...so we give a crap about your whiny "service" ..snd your all morons as we tell you exactly in our name....we are COX after all...so shut up and pay your bill and if you want good customer service and support go to the MVD...:-)...sorry, I do stand up and thats a real ranting bit I do...very long. Only one that will be.

Mariam Ephraim

I went to the Cox store in Tempe to turn in my modem and get a new one I could buy. The girl sold me a new one and took my old one and said my account would be credited. I gave her my credit card to pay for it. I took it home and it didnt work. I called Cox for help. I waited 40 minutes on my cell phone (I do not have unlimited calling). I got an automated system which didnt seem to be able to fix the problem and I finally blew a fuse about 20 minutes later. I got a tech after about 10 minutes or so and he too was uanble to fix the problem. So I took the new one back to the store. They would NOT credit my card. While looking for the receipt in my purse, I put my purse and keys on the counter. The girl Kerrie, told me to get my stuff off her desk! I am handicapped, have a cane and a knee brace and am a senior citizen. I also had my dog with me because I didnt expect to be very long. They said they would credit my account instead! So instead of having them give me yet another modem that didnt work. I went elsewhere. This is a complaint against Cox for very suspicious business ethics. Why do I have to pay so much in advance and you wont take what I paid you off my card? Your folks are mostly incompetent. Fortunately I got one this afternoon on the phone Amber, who was the most competent person I have spoken to at Cox today or any day this week. Shame on you Cox for your poorly educated and under socialized staff. You ruined my day.

Zrcalo

Cox is by far the most reliable ISP I have ever dealt with. If you call them about an outage they fix it in usually 4-8 hours! They also were extremely helpful about working with my equipment I already had, and I dont even have to wait more than 10 minutes to speak with someone over the phone! When the cox guy came over to my house to inspect the line add a filter, he was very helpful in explaining how coax cables can be used as an antenna for a television. Cox in general has just been outstanding for everyone I know as well. Unless you dont know what a router or a modem does. :| but then again, if youre that daft, then it doesnt matter where you get your internet from, its going to be horrible because you lack the education necessary to run it. If you have a modem that doesnt work, dont take it back to the store. Call cox to come out to actually see if its the modem, the router, or the cable line/filter. Sometimes an outage is present and you need to call to report it. Not disconnect your modem and go to the store. (jsyk, My family has been a cox customer since about the 90s. only issue Ive ever had was with their dialup and two phone lines back in the day)

Josh Freeman

This is in part both the store and the company as a whole. When I signed up for Cox I decided to go with the premium package of 150mbps for both school and gaming and thought everything was fine. When I noticed lower download speeds and called technical support, they told me the store hadnt given me the right modem/router to match what I was paying for, it was for the service below mine. In turn I ended up paying $240 extra for a package I couldnt even have proper access to due to the incorrect equipment. Next for the entire company. On average Ive spent over 45 minutes at a time to get solutions on billing issues and service issues. On top of that, after I just moved to my new house, everything was ready to go and confirmed for services to start. However when I moved to the new house, I found out that I got an email saying that my account had been deleted since I cancelled my services. Of course it was after every store and their support line was closed; and theyre closed on Sunday so theyre no help today. This is one of the most inconsistent technology companies Ive encountered and if AT&T had internet services in Arizona Id switch over to them in a heartbeat.

Leilani Pfeiffer

Cox charged us an unwarranted service fee that ended up being an error on their end. We were never informed we were being charged from the serviceman or the lady we scheduled for him to come out. We had to have a gentlemen come out because the customer service was not able to figure out our modem issues over the phone. It turns out he didnt as us for the MAC number on the back of our modem, and used other codes instead. With that being said, we explained our issue at this location about us not being informed that we would be charged for this when the issue was them not being able to resolve it over the phone on their end. Our representative handled it professionally and gave us a credit on our next bill for the troubles. We have had cox for almost a decade, and even though the prices have jumped a bit, we still get quality service.