Charter Communications
| Address: | 951 W Custer Ave, Helena, MT 59601, USA |
| Phone: | +1 855-757-7328 |
| Site: | charter.com |
| Rating: | 2.2 |
| Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–1PM Closed |
Location
Photos 1
Reviews 11
CO
Cory Harpster
I canceled my cable because they continuously lied to me for four months about a promised firmware update, then other techs would say my filter was bad. Circles constantly with zero results. I could not watch t.v. 1 time in those 4 months. wasted $400 for nothing. Crooks. But what really pissed me off was that I had to wait and hear a 20 minute hate speech about our president. I will never return to company who blasts hate towards me for loving my country. Both of the females working there were angry and aggressive.
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Bryan Wolfe
When you try to call about a problem, you get an automated system that takes roughly 15mins to try and get a live person. The automated system runs you through a modem restart(if this were only the problem I wouldnt have to call). All the whIle you just want to find out what is going on. But thats the catch. They lie to you about the problem. The customer service people will lie to you just to get you off the phone.
MA
Mark Earnhardt
When I paid on my debit card, I was overcharged, I brought it to their attention and was told I only had 2 choices: 1: I would get a credit of the difference off on next months bill, or 2: I would get a refund credited back on my card in 4 - 6 WEEKS! Thats absurd!!! What other business would hold a refund from THEIR mistake that long??!!
AM
Amanda Lias
This place has the worst customer service I have experienced. I live outside of town, so they are the only provider available for our internet service, other wise I would drop them like a hot rock. Their internet is good. Theres that, but nothing else.
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Trey Alvey
I tried calling Charter for some help on setting up a new wireless router, and the customer service person hung up the call. Worst customer service I have ever experienced.
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Terri Ashley
They charge way too much for the slow speeds! They just jacked our phone bill. Returning modem today - Thanks God there is competition in town.
DO
dorothy Dillman
Im in line, there are 4 windows and only one is open. This is bad service
TI
Tim Gittens
I dont pay for service to get a bunch of pop up surveys.
MA
Marci Andersen
they have provided great service in a timely manner.
TO
Tom Stockton
Charter has the worst customer service.
ST
Strausie
Good but charge to much