Cox Solutions Store

13754 W Bell Rd #8, Surprise, AZ 85374, USA

Address:	13754 W Bell Rd #8, Surprise, AZ 85374, USA
Phone:	+1 623-792-5506
Site:	locations.cox.com
Rating:	2.5
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed

Location

Photos 35

Reviews 9

Serena Uible

Returned Cox box. Got cross examined about the account. I was told it must belong to a different account. No. Oh, ten minutes later, Cox made a mistake, it had already been removed from the account. I asked for a receipt. No, they couldnt do that. I asked for her card with a note about the precious box being returned. No, she could not sign it, she didnt need to. I told her if i have ANY problem about the stupid box, Id be back - screaming. Im sure there will be a line. Monopoly that cares ONLY about getting paid. Service, is #5. Thanks for not bothering to sign Balbina Rodriguez - the Cox tradition of who dont care about the customer continues. Oh, and Balbina, thank you for not bothering to apologize for COXs mistake in checking in the box early and then telling me how I was mistaken and then taking extra time to fix what Cox had gotten wrong. My time doesnt matter to Cox at all. Apologies are not necessary. The Cox tradition continues - make mistakes, blame customer, waste time, dont apologize.

Nikki Mitchell

Horrible, horrible. Not only was my experience with my personal cable transfer costly, frustrating, and just downright mindboggling, but my employer experienced the same type of service when they tried to change their internet service. They even had the gall to send us to collection for service that WERE NEVER HOOKED UP! At this moment, I am still waiting for a call from the technician who was to be at my new home transferring our service over three hours ago! I was told three times that he would be contacting myself or my fiance immediately and neither of us has received a call yet. Noone can seem to tell me exactly where the technician is, dispatch is very vague about the situation and my fiance lost very valuable time that cost us and we still do not have our cable installed. Due to this horrible experience I will be filing a complaint with the Better Business Bureau. Enough is enough. I would not be using this company for their "services" if they werent the only game in town.

Rocky Smith

They could not answer the questions that i had was kinda supprised with what i was wanting to know they should of been able to help easily very sad it keeps getting worse they can not keep it working more than a day .have had over six months still does not work correct. Every day I have to unplug and reset system . Ask for management they are to busy sounds like they need a change in upper local management. I can say this has been the worst I have ever had as far as quality. The people are always friendly and nice but there products never have worked .I have lived east coast west coast north and south . And this has been the worst quality ever. But they dont bat an eye to charge full bore and not once have they ever offered even a discount I guess you have to pay alot more for a system that works 200 plus must not be enough to get good products. Madilyn had no clue to what I was saying the first one that really did not know her job everyone else has at least tried.

Lisa S

Went in to the store ordered a box and the fight. The guy who helped us had a blue shirt on and he said everything was ordered, taken care of and gave us a box and we would receive an email shortly. We left the store and never received an email about the fight. He said someone would come out to our house to set everything up the next day. They never showed up at all. We Called the customer service main line and she stated that the guy in the store who was helping us never ordered the fight at all and that there was no order for us on file and the box was never set up to be activated. This store was no help at all and I would not recommend going there if you actually want service and want it done right. This isnt the first time this has happened to us at this location in Surprise. They need people working for them that actually know what they are doing! I would go anywhere else for service if I were you.

Dev C

The internet goes out all the time. Their customer service is absolutely terrible over the phone and or in person. We did not have internet for four days and then they want to tell me it is my router when it is clearly working. They want to charge me 65 to $75 every time I call them to send a tech. Then I finally got sick and tired of this and I tried to cancel and they do not accept no for an answer. All of a sudden they want to send out a service tech for free. In the past year I have had to call them many times for my internet going out. I canceled my service anyways. If they gave me two years absolutely free I still would not go with Cox anymore. TERRIBLE TERRIBLE TERRIBLE

John Nessen

Very friendly service when picking up new modem. Asked for instructions to change password but left store without the instructions. Tried to phone and then experienced extreme irritation when I listened to the LONG message read by a man, followed the instruction to talk to a person gut was again put in a queue for the same LONG message, this time read by a woman. At the end I was told the store message box was full and I could not talk to anyone. 10 Minutes wasted plus I now have to go back to the store. In the mean time the internet is down as the new modem is not installed and the old one is no longer valid. This also took our phone off line.

Ngoc-Huyen Nguyen

If i could give 1/2 star I would. Have called every 24/7 number listed on the website and bill. Get to listen to long messages and go through a list of prompts. Then an automated message says please hold, then comes back and says they are closed ans hangs up!! Why have multiple numbers listed as 24/7 when there is no such thing. What if it was an emergency? I pay a lot of money monthly to get high speed internet but get spotty internet service, I might as well go to a lesser known company get the same internet and pay much less!! This is ridiculous. Recently disconnected coc cable, looks like internet is next. Most unreliable company ever.

Pearl Konesky

Every time my wife and I visit the Cox Solutions store @ 13754 West Bell Road we find friendly, helpful, polite and expert personnel who help us out. We are always registered quickly and receive help within minutes. However the last time we visited this store we were greeted by Louis who is undoubtedly the most respectful, knowledgeable, and professional Cox associate on the planet. Louis is totally patient with ALL customers, he listens and responds in a way that indicates - "you are in good hands and all your concerns will be taken care of in a pleasant and professional manner". Hes AWESOME. Please thank Louis for us.

Karissa Bowen

Weve had their internet service over a month. Long enough to make this review. We pay almost $70 a month for "up to" 150 mbps of their "high speed" internet. And even though I know Ill never actually GET 150 mbps, I certainly dont expect to continue getting 12mbps. Its so bad that I have to shut off and turn on router multiple times a day in order to get even the slowest of service. We have lived in the middle of nowhere before and had much more reliable service. Ive even called them ten times today and not a single representative answered my phone call. They suck, pure and simple.