|Address:||204 W Alameda Rd, Pocatello, ID 83201, USA|
|Working:||10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM Closed Closed|
So I have been a "Valued Customer" of Cable One for at least 8 years. My bill has been between $50-55 every month I have been with them. This month, of course before Christmas, I had an automatic payment taken of $105.00. I called their customer service and this is the story I seriously got. Im sorry but you should have received mailers that told you that you have gone over your data limit (which I have no evidence of, and yes, I do receive their paper bills as well, but nothing in addition). You should have also received notices on your computer that warn you of going over your data limit, which I have only ever seen one notice, and it was due to service outages, not data limits. So I asked well what should I expect my bill to be next month, and they told me that I will need to carry the new plan that is $105.00/month for at least 3 months and monitor my usage if I want to be bumped back down. I guarantee you that even if I do monitor my usage, they will hold me up at the $105.00 until I call them back, because thats how places like this operate. They will gladly manipulate your bill to meet their needs, but will rely on you to catch it on your bill for them to do a thing. Another thing while I am ranting, we were previously on their (up to) 50Mb service and when connected hardwired to the modem (not router), the most I would see ever was 22MB, but when going through my capable router, speeds were between 3-7MB all the time. All I have to say is I cant wait for fiber to get installed in my neighborhood. Everyone I know that lives in the fiber service areas have dropped Cable One because of stuff like the above. The Data Caps are silly and they really just DOUBLED our bill for going from ~380GB usage to ~440GB usage. They claim that I was notified, but they will "notify" you in ways that will allow them to be like "Well, you should have gotten these, its not our fault." They have my phone number on file, they even have the ability to put it on your monthly bill, but no. They will use a separate system that allows them to CLAIM that you have been notified. Just a friendly warning to anyone signing up for a contract with Cable One. Their "always on" motto isnt truly the case as well.
Look i dont understand why people say they are bad. I may be one of the most qualified people to rate them and here is why.. My brother uses them in his home and has very little to NO issues. when there are issues they DO answer the phone. anyone saying they dont is either calling the wrong number or at a time when they are closed!! My business uses them and i am the tech guy there to keep things like that running! every time we have had the slightest hiccup with the internet there they are very willing and helpful. Finally i use them at home and ONCE AGAIN no issues! the very very few times i have a issue they are more than happy to help! KEEP IN MIND! The reviews you find for things like this are going to be mostly bad. Internet service is not something people buy often. its a everyday thing like the running water. So the only time you might feel like making a review is when your upset! happy costumers are probably just going to use the service and not give it another thought much less bother making a review! Tips! Tip 1! : Buy your own cable modem! paying extra every month for their equipment is stupid on your part! you save money and you can probably get a better one yourself. Just ask the cable one people what kind to get and remember they wont lie to you they want your business! also feel free to ask someone at Best buy Staples OfficeMax and so on thats their job! Tip 2! If your internet goes down dont expect them to answer the phone at all hours and around holidays they are going to be busy! So be considerate! they are people too and understand that once again they dont want a unhappy costumer. that means less money for them. you can get some logic sense from company greed!
I think it is rather foolish of CableOne to ask for a review of their services when I havent had their service more than a month. With that said, I will be as objective and fair as I can. So far... the bandwidth and latency are acceptable for my needs. I have the 200meg plan. It appears to be holding steady with what is promised. I am, however, disappointed by the data cap. As well, I am disappointed that I could not have a static IP address, nor do they allow me to bridge the cable modem and hold the IP on my border firewall. I dont want their crappy box doing any routing, NAT or anything else to the layer 3 and above payload. Just pass me the frames and I will take care of the rest. CableOne seems great for the typical end user, but for the power user that works in the Networking, Telecommunications, or Cyber Security industry they fall far short of expectations. If CableOne was smart, they would have their customers do this review after 3 or 4 months. Also, I am paranoid that they will slowly start policing my traffic or bandwidth shaping, which will result in lower throughput. If I call and complain they will just come up with some lame excuse as to why, but I will still be stuck paying for bandwidth I am not actually getting.
Called in about numerous issues. When trying to stream Netflix it would buffer or drop low on quality. Good luck trying to use another device while watching a show. Just trying to surf the web was becoming a joke. So I called in and was told maybe my tv was causing interference with the modem, the one it has been sitting by for two years with no big problems until recently. So I was told to move the modem to the window. Called in a couple days later because of the same problems and was told having it in the window may be the issue...really? So the guy tried troubleshooting for me. He told me my speeds were super low, which I was aware of, and that I needed to take all devices besides my tv offline. Did so and the connection became better, of course. So he instructed me that I needed to keep all other devices offline when I wanted to stream Netflix. I pay over $90 a month for what is supose to be super fast internet and Im told I cant use anything else if I want to watch Netflix. It seems as if the problem is just Cable One. Customer service, poor. Troubleshooting, poor. Cost, poor. Service in general, nothing like they claim it is. If you can avoid, do! I know I wont be using them in our next home.
Every experience I have ever had with CAble one has been pathetic. I have had service TV and internet, and It has been nothing but trouble, service is poor, speeds are pathetically slow, and always blamed on my equipment that works just fine on their competitor. Always an extra charge for this or that, customer service is an endless flurry of prompts and messages, and reprimands for not having your account #, just to get to a human being. Extra charges on your account to do something they have an automatic system to do. Hook ups have "rules too" must be on their schedule...must have someone over 18, must be a signer on account...so I have to take a day off work to get hooked up if I have no-one in the house over 18, my neighbor wasnt good enough, after he sat there all day....He wasnt authorized on the account. So they couldnt hook me up...Nice I could waste my neighbors day for no good reason. management only responded that it was their policy. Thats how it always has been with them policies for their good, screw the customer....Thats what they do best. Always have always will...Cant say anything good about them. I am choosing to go without cable TV rather than use them....