Cox Solutions Store

545 Marks St #101, Henderson, NV 89014, USA

Address:	545 Marks St #101, Henderson, NV 89014, USA
Phone:	+1 702-476-4244
Site:	locations.cox.com
Rating:	2.6
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed

Location

Photos 100

Reviews 5

ripoff conartists

DO NOT DO BUSINESS WITH THESE CON ARTISTS!!! I PROMISE YOU WILL REGRET IT!!! They dont only mislead you but straight up lie to you!!! When I set up my service I asked at least 10 times!! "Ok so you are 100% sure this is just month to month?" YUP! "There are NO cancellation fees correct" Yup! I asked over and over and over! I was 100% assured that I was just month to month with no obligations and no cancellation fees! When I went to dis-connect my tv they said I had agreed to a 2 year contract and had to pay like $450 to cancel!!?!? I said no I didnt I promise! Pull up the recorded calls! EVERYONE CONSIDERING COX PLEASE READ THIS NEXT SENTENCE. YOU WILL REGRET IT IF YOU DONT!! This is how they try to get you. They promise you one thing over the phone and they send you a bill. Well on that bill there are these little bulletin points next to each service. They look like little black arrows. When you read the fine print it says if you pay this bill you are agreeing to be locked into a 2 year agreement for each service with the black arrow next to it. Heres the problem. I didnt even get a bill for at least 4 months after I started service! I just knew when my bill was due so would call at the beginning of each month and pay it! This is only ONE thing they have put me through. I cant even begin to explain everything they have done. When I first signed up I was assured I was getting on demand, the feature to watch hbo ect from mobile devices, and all these other features that I did not get and was PROMISED by the sales person for the price I agreed to. When I called in apparently I had to upgrade to PREMIUM to get those services that where already promised to me. When I canceled my internet BEFORE my next billing date. I was assured I had a 0$ balance and cancelled my account before my next billing cycle and would not be billed another penny. OF COURSE THAT WASNT TRUE WAS IT! Yup, stuck me with another month. The list goes on and on. I cant even begin to tell you how many times Ive been ripped off by these con-artists. Before choosing Cox remember this. They dont make a mistake, they dont mis-lead you, THEY STRAIGHT UP LIE TO YOU! You have been warned . . .

Carlos Pabon

We have been long time customer of cox cable. On 3/25/2016 we moved in to our new home at Cadence Henderson. On the 28th they came out to install my cable. Today after 7, listen to this 7 technicians, 15 phone calls to customer service, 5 calls to cox corporate and one email to cox corporate. My internet " WiFi " still drops twice to three times an hour. The rep that in charge of my case from corporate said theirs no one else i can call. She is the highest authority that i could plead my case too. My neighbors are having the same issue. But she said she will check back with me when she gets back to her office on Wednesday. Not only do we have to deal with sub contractors that dont know what there doing but, we have to deal with people that work for cox directly and dont care. I asked the lady from corporate to refund or credit the payments from last two months and she said that to much money she would have to look in to it. But its not to much that my security system is not working properly leaving my family vulnerable and my sons cant finish there work from collage because cox failed to do there job. The last tech that came to my house said its the new cables " fiber optics " and that my signal was the worst he had ever seen. He also stated that the signal was worst than you would find at an apartment complex. On top of that they raise everyones rates because there improving services in the valley. I dont think so. This is the worst i ever experienced with cox in all the years we have been costumers. Shame on you COX.

J. Rose

They overdraw my account, charging me for a modem that I had purchased from Best Buy, at twice the price I paid at BB. Chatted with them 2 weeks prior to visit, they promised to refund within 72 hours. Next week I called them, 15 apologies and more promises to refund within 24-42 hours. Finally went into store, they said it would take about 10 more days to refund money or they could apply refund to next bill. I asked them, nicely even, what they were going to do to make it right (discount svcs, free month HBO, anything??), was told that they cant give anything for the inconvenience. Also told them again to immediately take me off autopay, which I had asked for during previous phone call but wasnt done. If anything out there was better than Cox, Id switch. But they know they have you over a barrel for internet. Between chat line, phone call and store visit, I wasted over 2 hours of my time that Ill never get back. While there though, 6 other people brought there equipment in to cancel service. Good for them. Just another big corporation that dont give a damn about its customers. So needless to say, COX CUSTOMER SERVICE SUCKS.... Oh yeah, only 2 other people there when I arrived, amazing in itself. 2 reps on floor. had to signin and then wait for a rep. By the time I left, there were about 16 people in store and about 8 reps working with others walking around. All of the reps were hiding out in the backroom. Why do we have to wait on reps? Wasnt break or lunchtime?

Travis Parsons

Warning: Do not sign up for autopay with Cox. The day our autopayment got charged, our credit cards got stolen. We cancelled them. Immediately Cox sends us an email and a letter letting us know they are charging us a $25 "Returned payment fee" because the charge didnt go through. On a credit card. Declined credit cards cost Cox nothing to process. Its not a paper check. We first spoke with Catherine L. (Cox E-Care Specialist) who said she would waive the charge for us. 1 week later, the charge still appears on our bill. We again contact Cox, this time we get Gilberto I. (Cox E-Care Specialist) who essentially tells us its our fault and we should have changed our credit card information. Yes Gilberto, we didnt have better things to do like make sure there were no fraudulent charges on our cards. We should have called our best buddy Cox first thing. Guess what Cox: Cards get lost, stolen, or cancelled all the time the very same day a payment is due. But I guess you probably figured that out, since you have this nice money scheme going on. Also, realize that AutoPay is for Coxs convenience, not yours. They want to ensure they can charge you whatever they want, and hope you wont notice. They like to save money on mailing bills. They also want to ensure you dont default on payment. Why should you be charged for doing something thats for their own convenience? If theyre going to fine us for making life easy for them, then were not doing autopay any more.

Mark Lundgren

wish i could give less than one star. worst service ive ever had. For the last four months our internet, cable and phone has been going completely out anywhere from 2-8 hours a day, and on top of that even when its working at least 10-15 channels dont come in properly. Weve had six different technicians come out to fix it and each one has given a different solution and told us its been fixed and they have never been able to actually fix it. We finally had a supervisor scheduled to come out and the night before he was supposed to show up we got a call saying they were sending another technician instead. after the technician "fixed it" and it still wasnt working they said that the supervisor would be out the next morning around ten. We sat around for seven hours waiting for his lazy a$$ to show up and when he didnt, we called cox and they told us he wouldnt be able to make it out so they sent us the same useless technician who still didnt fix it! we spend $175 a month to get screwed with terrible service and a useless product. We finally decided to switch to century link and are happy to be done with this HORRIBLE company by the end of the month. COX IS TERRIBLE! do yourself a favor and go with a service provider that wont screw you out of your money and provide you with a worthless product.