Cox Authorized Retailer

1045 S Rainbow Blvd, Las Vegas, NV 89145, USA

Address:	1045 S Rainbow Blvd, Las Vegas, NV 89145, USA
Phone:	+1 702-258-9222
Site:	locations.cox.com
Rating:	3.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 44

Reviews 40

Bill S

Ive been having problems with our cable box for the last 2 weeks, have reached out to Cox and not happy with the phone help and even had a repair guy out. Well the box died yesterday, made additional calls and finally got the address where I could go and swap out the box. I called ahead of time and spoke with Diego, and he assured me to come in and he could help me. I drove over 20 minutes to their location, walked in asked for Diego and he walked out introduced him self and then looked up our account, went in the backroom and came out with a new box. In and out in less than 10 minutes. Diego youve given me the best service through Cox and they should be glad they have you. Bill

Zaira Guzman

Just want to say that by far this store has one of the best customer service, they made my experience easy and seamless....I have dealt with the Sahara location and phone customer service and never have been treated the way this location treated me....the manager was very patient and the sales rep too...they listen to my issue and I got a resolution in no time!! My husband and I have been clients for about 3 years now...and I can say out of the 3 years this is the first time I can say Im satisfied with cox customer service, we didnt have to talk to 10 different people or had to wait for 2 hours to get no resolution!! Thank you Rainbow team!!

Miquel Tucker

Awesome place but i went to Sahara and Valley View which is the same company but an Indian gentleman went above and beyond to help me with my rather complicated internet situation. This place is great but i understand they are not required to do what i was asking but i called around and the other location helped me out to the point of resolution. I couldnt afford a networking consultant and this guy took 30 mins out of his day to help me for free. Both of these locations are great

Fred Lam

I went in to fix a issue with my box, and had the worst customer service. Literally it feels as if they dont care, and its an inconvenience for them to help me and the customers. There was a line, and only one staff was helping, the others were just standing around and or talking to one another. I did get my issues fixed, however I will be going elsewhere for a cox retailer store for help when needed.

Dennis Payzont

I called to ask a question. Representative sounded extremely pissed about having to answer the phone and provide me assistance. Maybe she hates her job? Regardless, I found it rude and very off putting. I will be looking for a different store to call for questions and to pay my bill. Store is clean, employees are unprofessional. Thats all I have to say.

Zayany Jimenez

El personal ahi son muy despotas y no tienen buen servicio al cliente, pedi hablar con alguien en español pero no hay quien

Gerald Williams

I was having problems with installing my internet service. I called the hotline and spoke to a woman that told me my modem wouldnt work. When I came back to the store angry and upset, Gerardo helped me out and was great and everything worked out.

Alison Jimenez Sepulveda

I called to cancel my service but when I went to the store, the employee said that it wasnt cancelled. She claimed that she couldnt do anything and that I needed to call over the phone. Thanks for nothing cox and the employee at the store.

Andrew Van Ness

Cox has screwed everything up for me in the last 4 months. I have spent way too much time here dealing with these issues. Im ready to move on to a better deal with directv. Thanks for nothing Cox.

Derek Parker

Was greeted when I came in. Had 1 person in front of me. Service was quick and friendly. Even though I was canceling my service. - 1 ⭐because of location and Parking.

sandra Cook

Staff courteous hard-working and also try to help you solve your problems that you have with your cable TV. Also you dont have to wait a long time to be waited on.

M F

Terrible! COX phone rep told me one THING and said she noted it in my account, then got to store to receive something totally less than that.

Ari Callejas

Diego was awesome told him the issues we were having with the "coz solution center" on Sahara & Fort Apche he took care of us no problem

daniel petrusevski

Im sure glad all of you enjoy Cox. If only the entire world could be lucky enough to enjoy Cox too.

Jazz Walker

It was pretty fast the staff was friendly I was in and out of there in less than 30 minutes

Christina Parkins

Way over charged me added things on my bill I didnt even order

farhad e

New employees, no experience , do not have enough knowledge