Cable ONE

Address:	8400 Westpark St, Boise, ID 83704, USA
Phone:	+1 208-375-8288
Site:	cableone.net
Rating:	1.7
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 11

Reviews 4

Delrian Ulbrict

I have never had a customer service experience that was worse. This is a prime example for why Boise needs to ditch these companies and come up with a public owned internet. If they treat their employees like they treat their customers...I cant even imagine. The fact that I am no longer a customer of Cable One, feels me with such Pure Unadulterated Joy, my neighbors all think Im high. My internet crapped out several times a day, never hit the advertised speeds even when one moved that clever little decimal point left one, and when I called to try and determine the issue I was told that we had gone over our data caps. These were of course, not clearly stated as being something that exists. Unfortunately even Century Link does these caps now. I am now moving all of my investments to China. There is no way we can compete here in the U.S. Our industries are led by privileged asshats who dont know the first thing about fairness in business, nor truth in advertising, nor do they understand the needs of the consumer. All they know is how to make someones day more complicated. They certainly dont understand the first thing about their own business. This business, as a business, is akin to flying a plane over the ocean while shooting bullets into the planes consul, engines, and fuel tanks. People will not stand for such abuse and the U.S. will not be able to stay a main player in this new world with such crappy infrastructure. I guess it does though, fit in with everything else thats wrong with us. They dont deserve a star...not even one. P.S. I would not be surprised to find out that the same people who own and operate Cable One were one and the same, the ones who own and operate Century Link. It is so easy to cancel Cable One and such an almost impossibility to cancel Century Link. Both companies suck for differing reasons, for sure. I just felt like Cable One had something else going on. Something more akin to their ability to serve customers was near a number of 5,000 where as the number of customers they had was closer to 150,000. Thats sort of the only way my mind can rationalize the way I and so many others, are treated. Its nothing short of Bizarre.

Cathi Aggson

The only reason they got 1 star is because it wouldnt let me post anything until I picked something otherwise they would have received a 0 star rating! ! This company is a serious joke, weve had nothing but problems with the service since we got it in October, we got the DVR, it has never worked, kept getting the message you dont have dvr service and please call them, we have called so many times to no avail, finally had to schedule time off work for a technician to come out he gave us a "new box" that worked for the few hours, and then back again to the message that we dont have dvr service. So again with multiple phone calls spoke to technical support and went thru over a hour of so called trouble shooting to have to make yet another appointment for a technician to come out, took more time off of work and the technician never showed or called, we have called Cable One so many times to get this problem resolved and all we get is the run around from the rude customer service people, who have done nothing, will not credit us for any of the time without service from the dvr service we never received and for being charged to have the dvr, nothing! ! Im so mad that Ive unplugged all the equipment and its going back and I will not pay them a dime, I will fight them tooth and nail as I have proof of all the above, Im going back to satellite TV and back to Century Link for Internet. Do not make the same mistakes we did thinking cable and there Internet is the way to go, all you get is crappy programming that most of it you can watch on the antenna, equipment that doesnt work, being charged overages for the Internet that is never disclosed to you, and the worse customer service ever!! Oh and waiting for technicians that never show up.....This company clearly doesnt care about the customer, I should have read the reviews before having this crap installed, oh and one other thing customer service is only available Monday -Friday 9-5, how inconvenient for the people who also work during these hours, and have to use breaks or lunch to talk to the rude customer service, yet wasting more time before they close! Beware, Clearly very unhappy customers!!

Paul Basinger

Setting the bar for the bad cable company customer service experience. Ive been a "loyal" customer for a decade and when I have issues, Ive been hung up on, condescended to, disregarded, and all out avoided. My problems are usually simple, but due to the inane nature of Cable One and their website (theyre an internet company - why dont they have a usable website???) I am forced to call to have them fix issues Ive already taken care of on my own account but the company is incapable of processing it without making me jump through the hoops. In the past 2 years my bank has reissued my debit card 7 times due to varying reasons, but in order to change that info on my bill (same account) I have to call in and wait until someone can press a button for me and politely offer to waive the $10 fee for calling in and having them change it. I cant even change my phone number on my own. For 3 years I was receiving 5mb of data a month instead of the new 50 mb standard because somehow I "fell through the cracks", and just as I happened to call they had jumped the standard to 100 mbs which was going to cost me an extra $10 a month. When they finally fixed my service I still didnt have the appropriate speed, and only found out months later that I needed a different modem. Upon trying to trade it in at the Westpark location I waited behind a couple who had their own 2 hour battle before I could even be helped. Now I have the new modem and its been glitching out, but I dread going back so badly I put it off by doing manual resets until I can find the stomach to deal with them again. I know Century Link is just as bad with worse service, but considering the cost difference and the fact that I dont seem to benefit from the offerings of cable one anyway Im seriously tempted to switch. Why cant internet just be a commodity like Radio/TV??? Get rid of this horrible situation that is the cable company that everyone has to deal with once and for all.

Danny Glazier

I cannot express how frustrated I am with this company. We are now experiencing drop outs on our internet up to 8 TIMES a day. My wife runs a home business and has stopped using the service and has to leave our household to work from a cafe or public WiFi, which provides better service at a FREE price point than it does with Cable One. After two calls into them, Ive received these excuses: A) With too many networks in my neighborhood, the CableOne WiFi modem is "unable" to compete with those networks. Rather than CableOne come upgrade our modem and try to make our service enjoyable, they suggested that I, the customer, pay for a $250 modem out of my own pocket to make their service better. B) That after being in a thin glass cabinet for 18 months, the 2 week problem had magically made itself worse due to the cabinet and placement, which the technician picked. Im now being asked to move the modem (which I cant without a technician or more materials) or to leave the cabinet open 24/7. C) The technician picked the cabinet and failed to see the amount of neighboring networks because their technicians are "trained differently than customer support" and "very busy at times, leading to a failure to pay attention to detail." You dont say? The installation was god awfully done in a horribly sloppy manner. The service is absolutely inexcusable, despite the multiple LAME excuses I get, which skirt the main issue: CableOne fails to use its profits to better infrastructure and employee training. I will be moving on to another company ASAP. UPDATE: After trying to get this to work, CableOne is now telling me that they are hesitate to send a tech, and if he finds nothing wrong, I was be charged directly for his labor. This is absolutely incredible. We provide you with horrible service, and should that service become even worse, its your time and money as the customer to make it work. Pricing out CenturyLink right now !