Cable ONE

Address:	2101 E Karcher Rd, Nampa, ID 83687, USA
Phone:	+1 208-455-5555
Site:	cableone.net
Rating:	2.2
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 10

Reviews 6

Joe Dallacqua

Shame, Shame, Shame on you....... Cable ONEs service is very poor at best. The connection slows to an absolute crawl during peak hours and and is up and down a handful of times every single day. At times it makes just simply browsing unbearable, forget about Netflix or Hulu and a VOIP phone is out of the question. The ping times from Nampa to Boise are quick and the bandwidth is as advertised, but as soon as you leave their network it just bottlenecks. They dont have enough peering with other carriers and they have oversubscribed the network so much it makes it almost worthless. The bad news is, I have no other vendor to choose from. Cable ONE is the only provider in my area except this line of sight service that puts an antenna on the roof. Their reviews are just as bad. Even Cable ONES web portal to access your account info and to pay your bill is offline on a regular basis. I am new to the area and I was spoiled with Verizon FIOS (Thats Fiber to the house) it was always lightning quick and the ping times to the east coast were consistently 5o Milliseconds. Thats less than a blink of an eye. Cable ONE should take a minute and look at what they have to offer. They are the YUGO of internet providers. the network is nothing to be proud of. But what am I to do? increasing the package wont solve any issue except increase your cost monthly. Does anyone at Cable ONE look at these reviews? do anyone at cable ONE want to look at my Connection monitor report? I didnt think so,

Ryan Toolson

I wish I could give two reviews for this. As far as our internet and cable has been since its been installed, weve had no complaints. The disappointments weve had were from installation. There were two technicians that came to install; one wore covers over his boots, the other just walked through the house with his boots on. Were a shoe-free home, but by the time we realized, it was already too late. I feel that it should be standard protocol to cover shoes when entering a home if youre there to do work, or at least ask what the homeowner would prefer. Additionally, there was a spot in our landscaping that needed to be dug up to place wires. The technicians let us know that the wires were still visible, but that they put orange flags all around it and would be back within a few days to put in a box for it and cover the space with our landscape rocks that they dug to the side. After two weeks no one had returned. I called and after a few days they sent someone out. The person that came out was not able to fix the outside and was going to follow up with the correct person to come fix it. It remains exposed in our front landscaping with orange flags surrounding it and no one has repaired it.

Keith W

Have been using CableOne for 8 years in 3 different cities (Kuna, Nampa, and Boise) and have had no problems. People complain that they have data caps, but at least in my case they were very clear to me what to expect (on 100Mb internet, 350GB cap - theres no overage charge and if I go over 3 months in a row then my plan gets bumped up to the next level - and they give me the ability to monitor my bandwidth through the website if I want to). I have used all tiers of their plans: 100/3 plan, 150/5, and also the 200/10, all at least a few months each, and every single one, in every location I was in, I got the full download and upload speeds they promised except for during peak times (no internet provider can guarantee max speed at peak times). But even during peak times, the service is reliable and around 90% of what I am paying for. In 8 years I have had maybe 4 outages and 2 of those were due to my stupid dog chewing cables on the side of the house. I have worked in CenturyLinks customer service department before and can promise CableOnes service is better... at least in my experience. Understand what you are getting and you will know whether the service is right for you or not.

O Bee

Where is -1 star? CableOne is the worse across all businesses Ive ever dealt with. I dont usually complain or write reviews because Im pretty easy to please. They change the speed on us, doubled it (from 50 to 100 Mb) and of course bumped the price up without notice. The speed did not double my satisfaction and I honestly did not see the difference. When I called to get my speed/price back they gave me 1 option if I wanted to decrease my speed, 10Mb with a very low cap on how much I can download per month. They had no other option and I feel that they did that on purpose so that people are forced to keep the "high speed" and pay what them what they want you to pay. Last , you cannot cancel your service unless you can deliver the stupid modem you rent from them. Who does that? Many companies stay convenient even if you cancel your service. They want you to come back eventually. Not cable one. Blood suckers and if you figure it out, they know youre never coming back so whatever. I have 20Mb with century link, and I am way happier. No difference in the usage.

Mark Crane

Cancellation policy. Fact according to representative I called. If you get a leased modem it is their policy they will continue to bill you at full rate and will not cancel service or reduce the rate when you try to call and cancel. You cant cancel until you can deliver the modem in person to their office. Opinion I can understand that its reasonable to still have to pay for the leased modem either full price or continue to pay the rental fee but in my opinion its not friendly to expect in person delivery and full price for all services and unable to cancel until I can drive back to the town I moved from to deliver it in person. Other than this the service was good. And I wouldnt have hesitated to return as a customer if service in my area that I live was possible. However I will not get another leased modem to fall in this cancellation trap. Telling person on the phone that company policy could be better doesnt do anything. My reason for the review is to inform others what they will need to do when they quit service.

Mike Marion

Its been a couple weeks since getting internet and TV service. Internet seems pretty good, although it falls short of the 100mb due to the other wireless networks in the area. The TV is disappointing. The basic cable box displays a channel "guide" that only shows you the TV program thats on for the individual channel you highlight on the TV screen. In other words, you can only check the "guide" one channel at a time. It is far from a normal guide that lets a person see all the various TV shows for the time slot. Very poor design! Im sure if I step up to the next higher level of service Ill get a different cable box with a normal guide, but thats wrong. If I only want a cable program with 30 or 40 channels, that shouldnt eliminate the option of viewing an on-screen TV guide. Shucks, I moved from Alaska, and all levels of cable service enjoyed TV guides in that market.