Spectrum

1078 E Hospitality Ln d, San Bernardino, CA 92408, USA

Address:	1078 E Hospitality Ln d, San Bernardino, CA 92408, USA
Phone:	+1 888-892-2253
Site:	spectrum.com
Rating:	2.5
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 22

Reviews 5

Chris DeGonia

I have had the internet for a year now, I switched from a slow service to the 200 mbps and have had nothing but problems. It worked well for about a month getting 200 or close to it. Then for the past 2 months I have noticed a big drop in speed and called last month to check on something and they told me that there was a problem with my internet and needed to send a person out to my house. First, why did I have to call them to find out there was a problem? I did a speed check on my system after I got off the phone with them and saw that I was getting 30 mbps speed. The tech person came out and because I was at work and my wife was at home, he told her that there was no problem and but he did switch out our modem. So, I checked the speed again, connected my computer right to the modem and I was now at 16 mbps. I called and they ran the typical, unplug your box, resend a signal and finally they were sending another tech to my house. This time the guy told my wife that we would never get 200 mbps on our line. So, went online and the service was 100 mbps. Still not what I was paying for and called them up told them I wasnt getting the service I was paying for. They resent the signal and I was back down to 30 mbps. Called them back same day because I was disconnected with chat and they told me to reset my modem. This brought it down even slower to 15mbps. Called them again, complained so they went higher told me that this time they were going to send me a high level tech with a lot of experience. Again same thing, slow service when I got home from work. I again called spoke with a manager, I told him I was not getting the service I was paying for, he told me in a very arrogant way that I was not paying the full price for the speed that I was getting. I got the service on a special that they were having, so yes, I am twc. They sent a supposedly level 1 guy to my house when I was there. He comes in and was having problems with his ipad to check my system. He showed me an email from TWC to the technicians (outsourced) that they were having problems in the area. I have never gotten any information regarding this through twc. He said that all the signals were good on his side again but obviously the 9 mbps was not the 200 I was supposed to get. He again changed out another modem and then another one to make sure it was not a bad modem. Again called customer service, went right to a supervisor that said he really couldnt do anything, and I told him obviously either can your technicians because I have had 4 of them to my house in the past month. I told him about the email that they last tech showed me. He said that he had not seen the email. Then he said that he would sent a level 1 technician to my house. I said to him that I have been sent 3 level 1 technicians. He told me that they hadnt sent any level 1 technicians because none of the calls had been return calls. I told him that each time after the first call they were supposed to be all level 1 technicians. He said, none of them were but that he would send a level one tech to my home. I guess I am going to have to try again to get another tech (level 1) wink wink to my house to try to fix this. I wish I had more choice in who was the internet provider. I am ready to write to who ever I can the city of Loma Linda, Redlands who ever to make a formal complaint and try to get complaint. Tonight drop and a lot of lag time, checked my internet, I am wireless but I am not even getting 1 mbps. I am looking for a better provider right now.

Brian Shim

They are such a joke. I completely cancelled the service last May which was 14days before I left my apartment then I already talked with a representative to return all equipments I have. After that, I returned the equipments to a local TWC facility at the end of May (I still have receipt) and I moved to TX. A week ago, a correction agency called me that I had to pay $300 something because I did not pay internet and TV for three months from June to Aug. I had no idea know what the hack that happen was. I talked with another TWC representative in billing department immediately that he transferred my issue to his supervisor. He told me a supervisor would call me back within 5 business days. No one has called me back and the balance on my account is not changed either. When I called TWC to solve my concern I had to repeat all the situation. I am really sick of it. I am not going to pay the $300 that I never used the service since I left my apartment. TWC is totally sucks and they have no clue how to do their business. I am going back to NC later but I will never never use TWC again.

chunhua chilton

Worst internet connection I have ever had. I was forced to use this pathetic excuse for an ISP for 3 years, because of city ordinances, which gave them a 100% monopoly in my town. I was paying for 100Mbs download, but never saw more than 10Mb the entire time. I constantly called and complained but they would just transfer me around their different departments until I got tired of trying to find someone to complain to and hang up. The government of California and the federal government needs to step in and regulate this company. Despite the false advertising and never having speeds offered, they still refuse to provide proper customer service. In addition to not broadcasting sporting events in selected areas because they werent going to make enough profit off of it. Time Warner should be ashamed of itself and fire everyone they currently employ.

mandi behrent

I have never in my life been treated as poorly as I have at Time Warner Cable. They have been HARASSING me on my WORK phone number and when i answer the call they dont say anything they simply hang up and call again. I called IT who left me on hold for over 25 minutes and then didnt even apologize for any of the frustration they have been causing. Setting my internet was a complete joke, I waited 2 days for a technician to come out after I was promised by 2 supervisors they would be out the same day. They caused me to miss 2 whole days of work ( over $200 in pay) since I work from home using internet and instead of handling the poor customer service like a good business they gave me a $20 credit on my account. I wouldnt recommend this service provider to anyone. STAY AWAY FROM THIS HORRIBLE PROVIDER!!

Anthony Hopson

I have received very good customer service. Im in an RV Park with old cable connections and they sent someone out who spent 2 days reworking the connections so that I could get 300MB service Internet. The Cable TV portion was also good. The only issue I have is with their set-top boxes. When power goes out it takes 10 minutes or more for the box to reboot. I assume the boxes are running Linux but Ive never seen a single Linux based product ever take that log to boot. They need to find a new supplier for their set-top boxes. The only other issue is that you cant change your plan or add channels online. You actually have to call and speak to a person. Changing services is something that could easily be automated.