Charter Communications

5244 University Pkwy F, San Bernardino, CA 92407, USA

Address:	5244 University Pkwy F, San Bernardino, CA 92407, USA
Phone:	+1 855-757-7328
Site:	charter.com
Rating:	2.6
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 20

Reviews 14

Sanjay Deepchandani

They are lying to people about internet speed they deliver. I ordered 60 mbps and they stated that this was the fastest available in my area. When the installer finished, I ran a speed test and was getting 30 mbps HARD-LINE. I questioned the speed and he stated that this was the fastest they have available unless I upgrade to ultra which is 100 mbps. He also stated that this was a recurring issue that most of their customer service issues were in regards to customers not getting what was promised. I have spent over 20 hours on the phone with tech support and managers... BOTTOM LINE THEY DONT CARE!They want me to upgrade and when I asked what is the performance guarantee they cant give me one. So...they want me to spend more money than I do now and I may still not get what I am paying for. I am reasonable and stated that once they deliver what they promised I would upgrade, but as a new customer I am not willing to spend a dime more until you deliver what I am supposed to get. Their answer, that they cant get me 60 mbps, so its either be happy with 36 or pay more for 100. I am asking all friends, family, network groups, veterans, and subscribers to Spectrum, Time Warner to check your speed at www.speedtest.net and if you are not getting what you were promised to complain. I will be posting this everywhere.

adam hernandez

The worst customer services ever no seating over 34 people waiting there more in to their Starbucks then helping people.Two employee have been her for a half hour havent help any one

Diane Cole Gomez

We keep being kicked off they have sent service technicians 4 times still after repairs told all good some bad connection with wire supposedly but nothing helped so done with them

Susan Skiba

I live up in lake Arrowhead..And I loved the ladies in the Sky Forest office . I cant believe they closed it, now I have to drive down to San Bernardino ?!!?? Ridiculous!

Daniel Magana

2 stars cuz I went to pay my sisters bill and told me I had to be in the system, I was like, "man, yall better take this money." Ridiculous, really.

Joe Li

Went in to exchange my modem and great services provided there! People are very friendly but not very much have tech knowledge thou.

Casey potts

Worst internet ever to get we have a hundred speed and it seems like zero. Shouldnt even get a star!!!!!!!!!!!!

Heather Brown

The in house staff is not nearly as knowledgeable as the call center staff... & They rush, rush, rush you :/

Ramon Carreon

Terrible service in terrible reception they lie about the package deal Direct TV is way better

David Badiang

Great Place, the ladies there are always friendly and ready to assist you in anyway possible