Cox Solutions Store

6771 Quail Hill Pkwy, Irvine, CA 92603, USA

Address:	6771 Quail Hill Pkwy, Irvine, CA 92603, USA
Phone:	+1 949-546-1000
Site:	locations.cox.com
Rating:	2.1
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 12–5PM

Location

Photos 26

Reviews 7

Rebecca Chau

THIS COMPANY IS TERRIBLE!!!! I canceled my service at the end of October 2015 because I moved to a place where they did not have coverage. I had $15 remaining on my account that they said they would reimburse by sending a check in the mail. November comes and goes, December comes and no check. So I contact customer service to ask about where my money is. Their response: Our system said we sent out a check in November. Well I definitely didnt have it, so they proceeded to cancel the sent out check and issue me another one. Great. Its coming to the end of February and still no check. So I call once again and get the same story all over again. "We sent it out on this day to this address." Im talking to this lady and she says oh maybe we can electronically send it to you. So she says she can and that I should get an email and she will call me the next day to follow up. The next day, no call, no email, no transfer. I call again a week later, (4 months after Ive ended my service with them) and the customer service rep says oh weve issued you a new check and it was sent out today. Sorry, we cant do an electronic transfer. There is no way we can do that. So here I am four months later, waiting for a check that is supposedly sent out, all for $15. The $15 isnt even nearly enough compensation for the amount of time that Ive spent on the phone with customer service trying to get my money back! I dont even have service with this company anymore and they still manage to make my life miserable. Dont even bother.

Anonymous User

Terrible service, both in the store and phone customer service. I got an offer to receive a free wireless gateway if I start a service. I accepted and chose to pick up the device at this store and do self installation. They gave me a cable modem instead (no wifi capability). I noticed when I activated the service at home. Called the customer support and they passed me to a few different departments, all asking the annoying identification questions and then telling me that the device I have is a wireless gateway and I dont know how to activate it. The last guy accepted that it was their mistake and they gave me the wrong device. He asked me to go back to the store and change it. Didnt apologize properly or offer sending the gateway in mail! I changed the device to a wireless gateway in the store and they did it reluctantly as if it was my mistake. I guess they didnt like the fact that Im getting the device for free. I should say that apart from all the trouble I had setting up my internet, its speed is very good; much better than what was promised. No wonder why the service is pricier compared to other ISPs.

Jeff Perlman

The only problem Ive ever had with the staff are the long lines in the store on Saturdays and near 5-6pm on week days. Otherwise, the service has been perfect for me. Ive never been charged to replace anything that has malfunctioned. And if I call for a service visit early enough, they come the same day. Their trucks are always nearby. I have noticed customers arguing with sales people in the stores, but I think that has to do with differences over special offers for newcomers. Often, the customer simply wants to talk the salesman down in price when he/she is already giving a discount. Sometimes Ive seen customers not explain their problem correctly because they dont understand how their systems work. Either youre motivated to understand it or youre not. But I have had occasion to need a second repair visit because Cox sent a contractor the first time, and that guy didnt know the correct solution to my problem. The regular techs are great.

Anonymous User

Their internet service is intermittent; their technical service is poor. You wait on hold for customer service for 45 minutes. They give you an appointment, you take time off work to be there. the tech arrives only to be unable to fix your problem, because nobody wrote my complaint in his work order. You call back, you wait another 45 minutes to get a live person. You complain the tech did not fix your problem and want the tech to go back. They say they say they cannot do that, you have to have another 2 day wait for service. You ask for a supervisor; 30 minutes later you are still on hold. I agree with the other reviewers: poor service, lousy internet and cable service (internet goes on/off), high prices, tech do not know what they are doing, you have to have a box of each TV if you want to see cable. the take you for a ride. Get dish - I had Dish at my home in Corona for 5 years without a gitch.

Kristin C

Not only do they make many mistakes, they CHARGE YOU - the customer - for them to provide you with customer service/technical support when it is their responsibility to assist you to provide that service when its their fault that it is not working. Additionally, I urge you to buy your own internet router, and not theirs (ours only allowed us to get wifi with our several devices within 5 feet of it, but supposedly to correct this, they would need to come back and configure their old router- to do so they will charge you to help install theirs and when it isnt working properly, will ask you to pay another 60.00 fee or a monthly fee of 14.99 with a 90.00 initiation fee for them to provide you with the technical support.... what? I am shocked that they are allowed to charge their customers to assist them!!! I wish verizon fios was offered down here... cox service is bad.

Vishwajeet Jadhav

WORST!!! WORST!!! WORST!!! I have been using this service over a year now and still couldnt get my account setup online. Each time their website is down or when I try to register it wont take my info right. I call them several times. Each time I spent 2 hrs on the phone with no output. I just wanted to setup automatic payment option and their website dont allow me to do it. When call customer service,... after spending 2 hrs they tell me sorry there is a problem with the website and ask me to call next day again.. I mean really?? One of the rude representative ask me to go to COX office to pay the bills every month... Then why the hell you have a website to make payments????? Is this the way to provide customer service? Internet speed keeps varying every now and then.. I am fed up with COX... AND NO STARS from me it forcefully ask me to put one star.. Useless...

Jack Streit

I hate Cox. There is no way of communicating with them other than to speak to a moron who will promise to solve an issue, but it never gets done. You cannot respond to their emails, they do not provide an email address, nor a physical address, and you have no way of documenting phone conversations. I called to cancel service a few days before I sold my house, and a few days later I received an email thanking me opening an account, with a new phone number (that is not in service). Since then, a little more than a month, I have received bills, now over a hundred dollars, for alleged telephone service, for a number that is not in service, for a home that is no longer mine. I will never pay, but the could destroy my credit rating. This is not the first time I have had problems with these bastards