Cox Solutions Store

28950 Street of the Golden Lantern, Laguna Niguel, CA 92677, USA

Address:	28950 Street of the Golden Lantern, Laguna Niguel, CA 92677, USA
Phone:	+1 949-546-1200
Site:	locations.cox.com
Rating:	3.3
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed

Location

Photos 24

Reviews 22

Leane Hartung

Went into store looking to see how I could save some money on my bill. I asked if perhaps I turn off my landline if that would be more cost effective or if I should remove some part of the package. Associate was unable to really offer any info and tossed a flier on the counter and told me to look it over. After 5 minutes of non information and a real lack of expertise or interest I asked him not to do anything to my account of 26 years and I would call Cox since I usually have a good experience on the phone. Went home to make the call and I received an email my phone had been shut off. 5 minutes later I got a survey to fill out. Which I did with my unhelpful frustrating experience fresh in my mind. I will never go back in and am seriously considering going with AT&T. How much more expensive can it be!

Irene Ramirez

I just had Cox Internet, Cable and Cox HomeLife Security installed. I was impressed with Jorell Mitchell, the technician that installed all my equipment. He was very polite and thorough. I am excited to use my new cable TV, especially with the voice activated remote. Ive never had a cable system that does so much. I also like that the panel for the Security System sits on the counter (like a little computer) and doesnt have to be installed on the wall. It also does way more than most security systems that Ive had in the past........even tells you the weather forecast. Another note: Every time Ive called Cox the representatives have been very friendly and helpful.

Ivan Calhoun

Cox is nothing but a ripoff. I signed up a couple years ago paying less than $100/month. I made no changes except to cancel several pay channels I never watched. Did my bill go down? Heck no its somehow over $200 now. Ripoff! Plus my Internet goes out literally every night now for a couple of hours. People go with satellite if you can. Cox is a ripoff artist.

Michael Ryan

What a pain... you get told one thing in the store and then when you try to follow up, you need to remember who you talked to otherwise you have to call the main number who keeps opening orders to fix your bill but NOTHING COMES OF IT... only been 3 months of paying a ridiculous bill that was not in the original conversation.

farooq rashid

Cox Management, please hear me. People you hire need to be good at customer service, rather than looking pass me and more interested in soccer match. Furthermore if you have tattoos,and or prancing please hide. They are for your enjoyment NOT mine. Thanks.

John Kirby

This is sort of my "home" store. I travel for long periods away from my DP home. I always come here first, and last to pick up and deliver my cable TV box. The associates have always been helpful, couteous, and quick.

chad shields

Cox has always given me great customer service. Sometimes the internet service isnt as hoped but its no different than any other service provider issues. Eddie helped me in-store and I couldnt have been happier.

Dale Gallosky

I came here needing to swap out a receiver for our business. The guys were very friendly and the process was effortless. I was in and out in absolutely no time at all.

Rocio Rivera

Por la atención personalizada que le ofrecen a los clientes

Bill Bakho

Couldnt do anything with my bill when it jump $100 in one month. Plus, gave me the wrong equipment so, had to go back a second time.

Kealani Caster

Clean and neat store. Employees are very nice ant thoughtful. The wait is a little bit but not to long!

ryan r

At least 20 people waiting for service and only 3 people working here. 1hr+ wait. Ugh....

Trevor Moyes

Just got in and out super quick and the gentleman was extremely helpful.

Jordan Glenn

Super helpful and friendly staff meant I was in and out quickly.