Cox Solutions Store

30652 Santa Margarita Pkwy F-101B, Rancho Santa Margarita, CA 92688, USA

Address:	30652 Santa Margarita Pkwy F-101B, Rancho Santa Margarita, CA 92688, USA
Phone:	+1 949-216-9765
Site:	locations.cox.com
Rating:	1.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed

Location

Photos 20

Reviews 5

Erika Booker

i absolutely hate cox. i had time warner for 3 yrs and hated them too but cox is makin time warner look great. (i think they are partners too) they are constantly a hassle and they are THE WORST with hidden fees and customer service. and just an added note, i hate talkin on the phone. first call to cox was to find out their deals and set up an appointment for installation. second call was for trying to figure out where the cable guy was after takin a day off of work. they said he was running late. ya thanks for the heads up. third call was to reschedule the appointment because he never showed up. fourth call was after the cable guy had left. they gave me the basic box instead of dvr. when i had talked to them about this, the guy specifically said "oh you are right, you did order a dvr box." but the only option was to either wait the next day for them to ship it to me or go to the store and pick it up myself. due to the inconvenience, they gave me a small discount. ($5 off for 6 months) fifth call was because they sent me the same basic box that i had!!!!!!! so two weeks later and i still cant record anything. i ended up just pickin up the box... sixth call was for a bill that was twice as much as what i had agreed on. they added the installation fee which was supposed to be free with the promotion i had signed up for, there was a monthly modem fee which didnt make sense since i am usin my own modem, and a dvr fee that they did partially inform me of but left out other dvr charges. lastly, the small discount from the fourth call? ya they didnt put that in the system. seventh call was due the fact that they did not update any of the extra charges after 48 hrs so i had to live through sixth call all over again since nothing was inputted in the system. the eighth and last call (for now) was because my bill online looks ABOUT right but when you click on details everything is the same as the first bill and cox has certainly showed me that i cannot trust them. so until they are able to show me exactly what i am bein billed for, i am going to be a disgruntled cox customer. although the operators have been pretty nice considering the fact that i have been an angry customer, their service portion is horrendous. its as if they just sit there and tell me what i want to hear but not do what they say they are going to do. btw did i mention i hate talkin on the phone?

Aaron Czerniak

The good: 1. Internet speeds are very good with the "preferred" package (25 Mbps down, 5 Mbps up). 2. I rarely lose internet service. The bad: 1. Terrible customer service 2. Unreliable tech support 3. They have a cable internet monopoly in our area and dont seem to care about customer satisfaction. 4. Incessantly spams their existing customers for up-sells 5. Expensive 6. Rates have gone up 5-7% every year for the past several years for the same service. I had a DOCSIS 2.0 modem for years. After several spam emails from Cox offering to sell me one of their DOCSIS 3.0 modems, I bought one on Amazon and replaced it myself in a few minutes. It took 3 hours for Cox to get the modem registered on their end and to get my internet connection back. The tech support rep was rude and was clearly unfamiliar with common computer networking terms like "Ethernet cable" or a well known equipment manufacturer. She questioned the make and model of my modem twice, "D-Link? Are you sure?! Can you spell it?". You might not want to be working at an internet service provider with that lack of basic knowledge. On the aggressive marketing front, I get flyers in the mail at least once a week (with envelopes marked "important customer information" that contain only junk mail) and frequent phone calls trying to get me to give them more of my money for services I dont need. I have tried telling them nicely that I am not interested in phone or TV and to stop the unsolicited sales calls. They either dont take note of my request or they dont care and the calls continue. At one point they were calling 3 or 4 times a day, never leaving a message (I hate that!). I Google search the number on caller ID to see it is Cox. I then add the number to my DO NOT ANSWER contact that goes straight to voicemail. Cox figures it out after a week or two and calls me from another number. Rinse and repeat. Cox isnt as bad as Comcast, but I would drop them in a heartbeat if Verizon Fios or Google fiber becomes available in our area.

Carla Boyd

If it was possible to give them a negative score, I would! We moved and I called prior to the closing of the new house, for transfer of service. They gave me a confirmation number already with the set time and date that they were going to be there at the new house. Guess what? Nobody showed up. So I called, only to find out that, the appointment was not confirmed. The reason was I didnt go through the verification process. Dumb! Dumber! Dumbest! How can you confirm 1st without verifying???? Duh! So backward! I have never heard of anything like this. Worst of it all, when I talked to the "supervisor", she pretended to be nice and so understanding of the situation. As I was waiting for the line for the verification process, she was talking to someone and I could hear her more than the patch up call for the verification process. And she just made it worst, coz she was talking to the other person about me as if I was dumb or just hesitant to go through the verification process. Poor customer service!

Ryan Pass

HORRIBLE!!! Not only do they overcharge for there crappy services but they have a monopoly on base. They charge a lot more for the same services on base as they do off base. Not only that but they find the most INCOVIENANT way to operate.I ordered a modem and waited almost two weeks before anyone was able to tell me they screwed up and never sent it but I could pick one up at the nearest cox store. So I drove 20 min north to Laguna N. once I got there they told me they couldnt help me and that I would have to go all the way to SD (approx 1hr 45min away) so I said no no way and they said well send someone out on Saturday and wave the fees (like Ive got nothing better to do from 3 to 5 pm) so I adjusted my schedule to match only to find out that I now have to wait till Sunday because the guy decided to show early!!! You guys SUCK!!!

Court Adams

Cox is absolutely REDICULOUS. They are over-priced, and have absolutely HORRIBLE business practices. I am so sick of dealing with them -- but as someone already said they are a monopoly, and if you want internet or cable in OC you are STUCK WITH THESE REDICULOUS PEOPLE!!!!!!!!!!!!! You can never call them, they always have to transfer you to a different department, your bill is constantly changing and they simply do not care. I am incredibly sick of giving them money, but as now I have moved and my roomates are now demanding internet service I am forced to yet again, fork over my HARD EARNED cash. I feel sorry for anyone that works there that has to listen to people constantly complaining about them.