Charter Communications

3602 Riverside Plaza Dr #111, Riverside, CA 92506, USA

Address:	3602 Riverside Plaza Dr #111, Riverside, CA 92506, USA
Phone:	+1 855-757-7328
Site:	charter.com
Rating:	2.7
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM 12–5PM

Location

Photos 38

Reviews 35

Mari S.

Left AT&T uverse for cheaper monthly rates....its true when people say "you get what you pay for." Thought I was doing something financially beneficial when I switched to Charter but it has been nothing but chaos and trouble since switching to them. Very disappointing and disheartening. Internet doesnt work in all rooms or stops working all together, no one can hear me on my home phone when I call them or vice versa, cable freezes or resets the box continously. Tried calling for help but same answer or response from the representatives. Now being told to buy an extender? Why should I have to do that? Just going to have to switch back to AT&T uverse but really dont want to. Thank you Charter for the trouble.

Barbara Price

Even though the it dept on the phone told me what was wrong, the router died, the girl at the Spectrum store argued with me, said what I had was a combo router and modem, when I told her I had a modem at home that was still ok she said I must have bought that one, when I DID NOT. Was issued by charter! I finally just gave in, got a new router and separate modem, and was charged $5 a month for the modem, as apparently she did not believe I already had a modem from your company!

Regina Crawford

Today suppose to had a installation, and Fernando came (mind you I got a call and said the techs anme was Jesus) to do the install, he goes out side and said their was a problbem he was not sure if he could install the cable, he told me to wait. Well I waited and after one and half he did NOT come back or call. Furthemore, when I calle the Riverside office it was a automatic voice that keep circling. I never got anyone on the phone. POOR SERVICE!

Leah Stuart

Absolutely unprofessional!! When I went to return my equipment (because we were dissatisfied with service) the doors were locked at 4:59pm when they were supposed to close at 5:00pm. Instead of being kind and letting me in, a female employee wagged her finger at me, not allowing me in. Then another employee came to the door and yelled "the doors automatically close at 5:00pm". So glad we discontinued service!

Buddyrebel

Internet fails frequently, I have to keep resetting my modem. Tried calling Customer Service but no help. They suck! I switched from ATT U-Verse to Charter, because ATT is way too expensive, but I might have to switch back, at least their internet didnt go down all the time. In fact, they have good internet. Bottom line, Charter sucks. I guess I will be switching back to ATT.

Junzen Pastoral

This place just opened recently, I guess! I just dropped off my modem and swapped hoping it was a new one but it was just a better one but refurbished. I was hoping to get a new one like the arris 6190 which was online but they only had a handful in the store. Anyway, hope they can update the old address along Central avenue soon so other people wont be lost.

Denton DeLoss

Great speeds, great uptime, willing to work with you on a new discounted package when yours expires. Customer service isnt always the best or most helpful and wait times are long, but if youre reasonably skilled with IT you usually dont need to call them too often.

Easy Baby

New address: 3602 Riverside Plaza Dr. Suite 111 Riverside, CA 92504 Moved to the Riverside Plaza. Located by Panera Bread and Wendys. Its called Spectrum now. Very nice new store and very friendly staff.

Mohammed Alshaher

by far worst decision Ive ever made was set up my internet with these guys.... Had problems literally every day with their bs service save your money and choose some other internet company youll thank me later

roger deguzman

I wonder why they keep remotely resetting my internet modem. Specially during prime time or sports coverage. This is unacceptable. I have to cancel my subscription if they will not stop doing this.

Harjit Singh

They lost my business cuz of bad customer service representative. They were very rude, were not willing to help me. Wish i can give below 1 star.. stay away from charter. Was 13 yrs old customer.

Fol Der

Very rude. They make customers wait ever when the associate is free doing nothing, but texting. Only after the associate is done messing with her phone does she call you over.

Moses Preciado

Their technician has not turned in the equipment that I returned to him but they want to charge me for it. $366.77 to be exact. Terrible company to deal with avoid at all cost.

James Hall

Internet installation was very prompt. Everything worked well for the year we were in Riverside. Disconnect was easy and efficient....just had to return modem.

Jean Villegas

How many "power outages" do you have each damn month!!!! Pay a monthy bill. But make sure your service doesnt work at least a week out of each month!!!!!

Brett Smith

The customer service here is just awful! They have no regard for the customers time. The amount of time it takes to be seen is ridiculous.

ninjonaah

Bad internet, crashes way more than others that I have used in this area. Sometimes even a reset on the router causes problems.

James Jurado

Charter Communications pretty much the only cable for the area in Riverside so its they got good services

Dulce Cordova

Very good attituds. Sometimes there is a long wait. Make sure you check in before you sit down.

Noemi Bartlett

This place is hard to find. It is now called Spectrum. Across from Citybank and Wendys.

Brandon Rios

Came in to pay my bill and they were an hour late talk about unprofessionalism.