Cox Solutions Store

2150 E Williams Field Rd #102, Gilbert, AZ 85295, USA

Address:	2150 E Williams Field Rd #102, Gilbert, AZ 85295, USA
Phone:	+1 480-656-4597
Site:	locations.cox.com
Rating:	2.5
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed

Location

Photos 26

Reviews 4

Jennifer King

We have had their service for a year, and in that year our price has gone from $41.99 to $62.99 for the same service. I wish that were the only issue, read to the bottom to hear the real issues. Ill admit the $41.99 was an introductory price, which they failed to mention. Annoying, but ok, everybody does crap like that. So after our price went up to $52.99 when our introductory price expired I called and they explained it to me and offered me a $5 discount that was supposed to last 6 mos or a year. Not hardly worth it, but Ill take it. Well the very next month that $5 discount was nowhere to be seen, so I called again. Apparently prices also went up $5 that month, so the discount was negated. So our monthly charge is $52.99 for a short period of time, and it creeps up what I swear is every other month, until it sits at $61.99. Keep in mind these increases dont come with any warning, they just try to sneak it by in small $5 increments. So we move 11 months into our service with them. I decide Im switching to Century Link and cancel my Cox service. Sadly Century Link only offers 1.5 mpbs in our area so that wasnt an option. I call Cox back and ask to have the lower internet package in order to lower what I thought was our outrageous internet bill ($62). They offer the introductory price of $34.99 knowing that I really only canceled my service with them a few days before. They come to set up our internet at our new place, and tell us they will prorate our bill at our old address since we cant have service at two locations at the same time (??? why the heck not?). We had some overlap with our residences and we had been planning to move our modem and router back and forth and finish out the month, but whatever, we can deal without internet for a few days and the prorating will be nice. So our next bill should be our prorated month, plus our $35.99 bill right? Wrong. The bill is well over $100. They didnt prorate the previous location, they billed us the full $61.99, plus they billed us $61.99 instead of $34.99 at our new location (which I thought couldnt be done?). So I call, they apologize, tell me there will be a credit on my next bill. They also tell me they cannot honor the $34.99 introductory price and that it will be $49.99 for the lesser package. I was not happy about that, but they werent budging. So my next bill should have a credit, plus they should have the issue of the wrong package being billed corrected right? Wrong again! I just got that bill, STILL no credit, and they STILL are billing me $61.99 for the premium package that I DO NOT want! It has been THE BIGGEST headache dealing with them over the last year. Im on the phone with them at least every other month trying to find out why theyre pretty much robbing me, though sometimes its every month. I dealt with Century Link when we were trying to switch, I spent lots of time on the phone with them as well. Yes, their customer service needs some improving, they have people with some serious language barriers on the phones that can make things a little challenging. But Im telling you, DO NOT be fooled into thinking youre paying for hassle free service with Cox. I SO wish I had other options, because the amount of time that has gone down the drain while Im on the phone with Cox makes me want to cry. Save yourself the same headache, go with a different provider!

David Gingras

Avoid Cox at all costs. You are better off using a coat hanger for an antenna. I was a Cox customer for 13 years and suffered HORRIBLE service during that entire time. The last straw finally came a few months ago when a friend suggested that I consider switching to a different TV/internet provider. We sat down to compare our monthly bills side-by-side, and I was shocked to open my latest bill (which averaged about $150/mo.) and noticed it was actually $275.00. Upon closer inspection, I found that Cox had tried to charge me an "equipment fee" of $122....for what? After calling and waiting on hold for a LONG time, I was eventually told that this fee was for a "modem upgrade" which occurred several months previously. Of course, Cox told me at the time that the modem upgrade was FREE (otherwise I wouldnt have done it since it had no effect on my speed). I demanded that Cox remove the unauthorized charge but the guy on the phone flatly refused; "Thats an authorized charge," he said over and over. "Um, no it is absolutely not," I responded. I eventually gave the guy an ultimatum -- remove the charge or lose me as a customer. He wouldnt budge, so I happily cancelled and switched to Century Link which has been 100% better (and cheaper). Perhaps not surprisingly, even though I cancelled my service with Cox (and received written confirmation that it was cancelled), Cox has continued trying to bill my credit card for service AFTER the cancellation date. I know that attempting to reach a live person via phone requires a wait of anywhere from 30-60 minutes, so instead I emailed Cox to inform them of the error. Guess what? Cox responded and said sorry -- my service was never cancelled (again, I have written confirmation in-hand). The only option given -- call customer service AGAIN and wait hours on hold AGAIN. Seriously people -- please stop this madness. How? Easy - vote with your wallets. Cox has become a mindless, soulless, money-sucking example of everything that is wrong with corporate America. If you are a current Cox customer, dont be a victim any longer -- just say NO. I pulled the plug several months ago and couldnt be happier. You should do the same thing.

steve justice

Should change their name to Con communications...since all they want to do is fraudulently con you out of your money for their mediocre services!! This company should not be allowed to operate within the general public!! Cox has made multiple billing errors during our service, double billed us more than once, and even taken money out of our accounts without our permission. Never mind the fact that we were the ones who suffered and had to straighten everything out financially with our banks, or spend ungodly amounts of time on the phone with rude, condescending, disrespectful phone reps of cox! According to them it was always our fault! Maybe we werent supposed to notice that cox was illegally taking our money or double billing us for services we never received..... Maybe that is how cox has monopolized the market..... Stealing from the poor unsuspecting victims all these years and capitalizing on those who dont check for criminal activity!!! Shame on cox!!! We have cancelled our services for good and even had to file complaint with the better business bureau for the fraud cox communications has committed and the unethical business practices it is allowed to perform. Stay away from this company and spend your money with a better provider that will at least respect you as a customer!!! Cox communications is a joke!!!

Rex Selnes

Went in this store yesterday. Was given to "Ray". Refused to give me his last name. Worst customer service I have ever received in my life. When he asked me what he could do for me I informed him I received the incorrect box from his location a few months back and had noticed a pretty substantial increase in the $110.00 bundle price I was quoted. My bill is now $178.00. I changed over from quest after 17yrs because I was swindled into being told I could save $60.00 a month. Instead I have pis poor cable, crappy Internet signal and they lost my phone number weve had for 17 yrs. So on to Ray. I walk in the store and "Ray" asks what he can do for me. I inform him I got the wrong box and I didnt even realize it was a dvr and I dont even know how to use it. He states "It real hard, you push the record button when you want to record" Thanks captain obvious. If your so smart why you working in a cox store for 8.00 an hr? Tried to reach out to manager and asst manager. Of coarse, they never called back. Now I see why looking at these sad, sad reviews. I will be breaking my contact with cox communications due to the laundry list of issues. Cox communications should get negative 2 stars.