Firestone Complete Auto Care

6944 W Chandler Blvd, Chandler, AZ 85226, USA

Address:	6944 W Chandler Blvd, Chandler, AZ 85226, USA
Phone:	+1 480-845-6404
Site:	firestonecompleteautocare.com
Rating:	4.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 14

Reviews 6

Ashley Shain

I live in Tempe but I make the drive out to Chandler to get my car taken care of by this awesome group. I usually go in knowing what I need done routine maintenance wise but theyre pretty good when I stop by with that stuff in mind and ask them to check out an abnormal noise or issue with my car. I read up a lot on what potential issues could be before I go in so I dont usually have any issues with perceived up-sells. Most of the time I know what could be an issue and am not surprised when they bring it up. I feel bad for automotive workers when someone is simply not expecting to have to take care of their care and they consider anything other than an oil change an up-sell. Overall, great, efficient service over the last year and half. They let me know ASAP if its going to be an overnighter for a part so I can make arrangements for a ride to work or to pick up. Bought some tires a few years back from a Firestone and get great deals on rotations and alignments, havent upgraded to their service programs, just individual packages. Loved when the mechanic came to talk to me about a weird blower A/C issue I was having that turned out to be moot but led to the discovery of a freon leak. Cant remember her name since it was awhile back but wanted to give credit that she was highly professional and knowledgeable about the issue. Brought my car in today and popped out back for a few to get some air and make a call and the guy at the front came around back to speak to me to make it easier on me. Great job everyone at Firestone - good client experience here and never any unexpected problems with staff or my car so Ive come to trust them. Best to you all.

Emily Rommel

I can not thank the Chandler team enough for the outstanding experience I had. I had car troubles during the most inconvenient time, a holiday weekend. I brought my car in first thing in the morning, expecting my car to take at least a day or two. To my surprise, they had my car ready for me the same day! The team valued my time and I could tell they did not want me inconvenienced any more than need be by not having a vehicle. My main point of contact was Wayne. He was outstanding! He kept me informed in every process of my vehicle repair and informed me of what was necessary for repair, what he recommended, and what I should plan to repair in the future without pushing me into anything. Ive always used firestone for routine maintenance, but this is the first time Ive used them for repairs. This is also the first time in 11 years of driving that I have never felt pressured, uneasy, or questionable in the person responsible for repairing my car. Wayne was compassionate in my situation and did not make me feel guilty about potentially not being able to afford to fix everything in that one visit. I did everything that was recommended and, the best part, my car drives better now than it ever has! I will definitely be returning and recommend the Chandler Firestone company to everyone. Im truly grateful and appreciative to Wayne and the rest of the behind the scene team that helped with my exceptional experience.

Sheila Hauber

I have been going here for several years and up until the last 3 times have been satisfied. Now it seems either they overbook or have slow techs or something. I went in for an oil change (had an appointment) and asked them to check my tire tread and let me know if I needed new tires. After 2 hours of waiting I asked about the oil change progress. Was told they were looking at other locations for tires! I told them I wasnt buying tires today. So they finally did the oil change and gave me 10% off for the wait of almost 3 hours. Second time I dropped it off (with an appointment) and it never moved from where I parked it for over 4 hours. Last time I also had an appointment for a new battery terminal. After 3 hours again of waiting, I asked about my car as it had been parked in the back for 2 hours with no one around it. Guy said the tech he put on it was unsure what to do so he put another guy on it. It finally got done after again 3 hour wait and another huge (?) 10% off for the wait. An appointment does not help anything. I will find another place to go.

Maria S

I went her to get a inspection done and they told me I need tires. Ok cool so of course they gave me some prices . Well they were way to expensive, I asked about some cheaper tires and they didnt have anything good in my price range . So I want to discount tires and got some top of the line tires for the same price range ($550). I went back and got the inspection and the guy says you went to discount ,Im like yes you guys were trying to give me some trash tires for my price range. He says O we could have gave you some thing better. Im like well you guys should have took the time and told me all of my options instead of brushing me off when I told yall I dont want to spend $900 on some tires . They did inspection and I left. Check around before buying tires from them. They try to sell the most expensive ones and when you dont take what they are selling they move on to the next sucker real fast

Megan Coughlin

I HIGHLY advise everyone in the area to go to Firestone Complete Auto Care on Chandler blvd & 56th St. If you need ANYTHING with your vehicle. They had absolutely the BEST customer service and was treated great from start to finish. I have been dealing with about 5 other shops in the area and putting money and lots of time for other shops to have me throw them a few hundred and then it wasnt actually the problem. These guys were honest and kept me updated the whole time and found the problem the other guys clearly couldnt find or didnt want to find because they wanted to fix something I didnt really need and get a quick 500$ from me. This place was a life saver...Save your time if you have any car issues and go here FIRST!!!!!Or even just for the simple oil change or tires they are by far the quickest and friendliest group Ive found by FAR!!!

Josh Garner

Ive been going here for a while but might not be going back after my last visit. I was under the assumption I was getting a free battery check and ended up being told ok everything is good that will be 24.99.. I said "well it would have been nice to have been told that, I thought is was free" The guy said yes since we checked your whole electrical system it is 24.99. After complaining the guy dropped it down to 20 so I just gave up and paid it but i am still pissed off enough to write this review. Next time I will be going to auto zone where this service is free. I just still cant believe I was charged for something without being told beforehand!